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Payment lifecycle

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In this module we will discuss:

When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?

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Payment lifecycle

  1. 1. In this module we will discuss : 1. When is payment transferred? 2. How can you check your payments? 3. Why have you not received payment yet? 4. How can you change bank details via seller panel? 5. Why have you received payment different from expected payout? Payment lifecycle
  2. 2. Once your product is delivered to the customer, payment will be processed Order received Order processed Order delivered Payment initiated When is payment transferred ?
  3. 3. 1. Payment initiation takes 2 days to start after delivery of product is completed. 2. It is transferred on the nearest payment transfer day, 2 days after delivery 3. Payout will be reflected in your account within 7 working days of the product delivered. Payment is transferred 3 times a week Monday, Wednesday & Friday For example – Product delivered - 2nd (Tuesday) Payment released- 5th (Friday) Nearest payment day 2 days after delivery being 5th Example of payment transferred 2. 1. 21
  4. 4. Payout reports will be downloaded in zip file and will consist of the following reports - • Payment Transactions report • Order level detail report • Packaging adjustments report • Damage product adjustment report (Inventory in FC) Orderwise details for specific date frames of expected payouts can be viewed in the following formats: • Multiple orders detail report of expected payout • Expected payout of specific order Settlements Reports Orderwise Reports How can you check your payments? You can check your payments in these two ways-
  5. 5. Click on payments tab Click on settlements tab Date filter- you can use this filter to select date range as per your requirement Overview of settlement wise payout report 1. 3. 4. 1 3 4 If you want to check your payment details according to the payment date then follow these steps- 2 Click on payout2.
  6. 6. You can apply the date filter by selecting the date range Overview of settlement wise payout report 3a 3a.
  7. 7. Click to view the total amount settled/ payout received from Paytm Mall You can view datewise payment against the number of orders Payments have been settled against number of orders– • Revenue based • Adjustment based Click on show details to view the detailed payment transaction Overview of settlement wise payout report 4. 5. 6. 7. 7 6 5 4
  8. 8. View your UTR and date of payment View your all deduction in the payout View your new order level details & adjustment level details Overview of settlement wise payout report 7a. 7b. 7c. 7a 7b 7c
  9. 9. Click on the icon to download payout report for selected date Click on the icon to download payout report a) Two files will be downloaded in zip format • Merchant payout report • Order summary report Overview of settlement wise payout report 8. 9. 9 8 If you want to download individual settlement wise payments details in excel format then follow these steps-
  10. 10. Click on Download payment details to download payout of the selected date filter Click on the icon to download payout report 10. 11. 11 10 If you want to download payments details of selected date range in excel format then follow these steps- Overview of settlement wise payout report
  11. 11. Click on orderwise Select the required date frame Overview of orderwise payout report? 1. 2. 1 2 If you want to check your payments details according to the order then follow these steps-
  12. 12. Click on search and you can apply the item status filter to view the order status 3. 3 Overview of orderwise payout report?
  13. 13. Check the status of the payout Click on more details to view the deduction made in the payout 4. 5. Overview of orderwise payout report? 4 5
  14. 14. View the UTR (if paid) View the deduction made in the payout 5a. 5b. 5b 5a 6 If you have any query or issue related to payment then click on Payment queries tab 6. Overview of orderwise payout report? If you have any issue regarding the payment then you can raise a payment query
  15. 15. Select the issue6a. 6a Overview of orderwise payout report?
  16. 16. Here you can check common FAQs 6b. 6c 6d 6e 6b Enter description of the issue 6c. Click on check box only if you want a call back from us 6d. Click on submit ticket6e. Overview of orderwise payout report?
  17. 17. Click on download order details 7. 7 8 Click on the icon to download orderwise payout report 8. Overview of orderwise payout report? If you want to download orderwise payments details of selected date range in excel format then follow these steps-
  18. 18. Why have you not received payment yet? • Payment against the payout will reflect in the your account within 7 days after delivery of the product. • However, there may be occasions when there is a delay in receipt of payment Account Detail Change • If there is a recent change in your bank detail , there may be a delay in your payment. • You can update it via the Seller Panel. Bank Holiday • Bank holidays can lead to delayed payments • It will be credited in your account on the next business day.
  19. 19. How can you change bank details via seller panel? Click on Support Tab 1 1.
  20. 20. Click on My Account How can you change bank details via seller panel? 2 2.
  21. 21. Click on Manage your account tab How can you change bank details via seller panel? 3. 4 3 Click on “Modify Bank Details” and get your Bank details changed. 4.
  22. 22. Fill all the required details Attach an image of cancelled cheque for document proof Click on Submit Ticket Please record your ticket number for the reference How can you change bank details via seller panel? 5 6 7 5. 6. 7.
  23. 23. Click on “Check Ticket History” to know the status of your ticket How can you change bank details via seller panel? 8 8.
  24. 24. A number of factors can lead to payment different from expected payout: Why have you received payment different from expected payout? Packaging material deduction- • Packaging material ordered by you is charged in your upcoming payout Possible penalties- • You may have to pay several penalties sometimes which could result in different payout High Logistics- • Wrong packaging can lead to higher than expected logistic charges. • Click here to see packaging guidelines High returns- • If the customer returns the product, against which you’ve already received the payment, then the refund will be deducted from your next payout
  25. 25. Thanks everyone! For any query please raise a ticket on support

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