02 of 08 Lean Six Sigma Overview - Perspectives Of Lean Six Sigma For access tovideos, blogs, discussions and experts refer http://network.kinduz.com/

1. Enabling Sustained Business Excellence
Part 2 of 8 - Perspectives of Lean Six Sigma
Lean Six Sigma Practice @ KINDUZ
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/

2. HTTP://NETWORK.KINDUZ.COM/
KINDUZ Consulting Network
• Network with Experts from all over the World
• Download Templates, Checklists, Frameworks for study
• Access Video Recordings, Blogs of Experts
• Post Questions and get Answers, Participate in Discussions
• Lifetime Access
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
2
© 2009 KINDUZ - All rights reserved

3. Historical Perspective
1979:
Motorola 1995: Jack 2000: GE
Starts Six Welch Saves ~$2
Initiates Six Billion
Sigma
Initiative Sigma in GE Annually
1986: 1998: Allied
Motorola Signal
Saves ~$16 Saves ~$1.2
Billion Billion
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
3
© 2009 KINDUZ - All rights reserved

4. Mean vs. Variation
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
4
© 2009 KINDUZ - All rights reserved

5. Statistical Perspective
Mean = 20
(s)= 0.5
(Lower Specification) (Upper Specification)
(6 s) (6 s)
23
17
20
A defect is any value that falls outside Customer Specifications
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
5
© 2009 KINDUZ - All rights reserved

6. Quantitative Perspective
99.99966% Right (6 Sigma)
99% Right (3.8 Sigma)
No electricity for 1 hour every 34 years
No electricity for 7 hours per month
5,000 incorrect operations per week 1.7 incorrect operations per week
68 wrong prescriptions per year
20,000 wrong prescriptions per year
Defects per Million
σ
Opportunities
1 697,672.15
2 308,770.21
3 66,810.63
4 6,209.70
5 232.67
6 3.40
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
6
© 2009 KINDUZ - All rights reserved

7. Quantitative Perspective
Airline fatality rate 0.52 PPM
Sigma (s)
World Class, Six Sigma 3.4 PPM
1:1,000,000
Five Sigma 233 PPM
Motorola 1990
Four Sigma 6,209 PPM
Hospital fatality rate due to mistakes
Restaurant bills
1:100 Doctor prescriptions
Payroll processing
Airline baggage handling
Three Sigma 66,810 PPM
Two Sigma
308,770 PPM
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
7
© 2009 KINDUZ - All rights reserved

8. Customers Perspective
Six Sigma Starts and Ends with Customers
What is my
customers
view of the
process?
Are my What do the
customers customers
referring and expect out of
the process?
buying again?
CUSTOMERS
Is my How do my
customer customers
satisfaction measure the
process?
increasing?
What is my
customers
definition of
a defect?
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
8
© 2009 KINDUZ - All rights reserved

9. Operational Perspective
Control
Define
Improve
Measure
Analyze
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
9
© 2009 KINDUZ - All rights reserved

10. Contact
Website: http://www.kinduz.com/
Email: services@kinduz.com
India Office: +91-40-40165594
Workshop Knowledgebase:
http://kinduz.ning.com/
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 10

11. http://www.kinduz.com
Overview to Lean Six Sigma | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 11