Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
VP, Customer Success at Zendrive
Sobre
I am an executive who thrives in early stage, rapidly growing enterprise SaaS companies. My niche is coming in very early to build high performing Customer Success teams that can effectively partner with account executives to close global enterprise SaaS deals of significant size and add significant service revenue. As a leader I emphasize building successful internal partnerships with Engineering and Product to create end-to-end market/customer feedback processes that provide the business with high fidelity actionable insights to improve/expand product and services.
Highlights
• Added 20% to the bottom line even during Beta by providing valuable service packages
• Attracted strong team ...
Marcadores
talent development
customer success
c14s customer success kpi leadership management
customers success support leadership alignment wor
customer success value saas betterworks
Ver mais
Apresentações
(4)Gostaram
(7)Building Customer Success Organizations
Totango
•
Há 7 anos
Crash Course on Data Privacy (December 2012)
Jason Haislmaier
•
Há 10 anos
Charging for Customer Success
Gainsight
•
Há 8 anos
9 Components of a Strong Vision Zero Commitment
Carolyn Szczepanski
•
Há 8 anos
Mainstay - Measuring the ROI of Customer Success Management Solutions
Mainstay
•
Há 9 anos
The Guide to Objectives and Key Results (OKRs)
BetterWorks
•
Há 9 anos
Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
VP, Customer Success at Zendrive
Sobre
I am an executive who thrives in early stage, rapidly growing enterprise SaaS companies. My niche is coming in very early to build high performing Customer Success teams that can effectively partner with account executives to close global enterprise SaaS deals of significant size and add significant service revenue. As a leader I emphasize building successful internal partnerships with Engineering and Product to create end-to-end market/customer feedback processes that provide the business with high fidelity actionable insights to improve/expand product and services.
Highlights
• Added 20% to the bottom line even during Beta by providing valuable service packages
• Attracted strong team ...
Marcadores
talent development
customer success
c14s customer success kpi leadership management
customers success support leadership alignment wor
customer success value saas betterworks
Ver mais