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1. Improving Information to Support Decision Making: Standards for Better Quality Data The key to better information to support decision making and accountability lies with the actions taken to foster a culture that values the quality of the data that underpins this information. Such a culture must be adopted at the very top of, and pervade, the whole organisation. Use the principles defined in these standards, to: • define the priorities for data quality; • assess arrangements for securing good quality data; and • develop working practices which deliver these objectives [Nov 2007]

3. Capture close to point of activity

5. Consistency over time

7. … for multiple collection points

9. Available quickly enough

11. Quality assurance and feedback process

13. Invalid data

15. Integrate with business objectives

17. Communicate and embed messages

19. Right first time collection

21. Manage and communicate changes

23. Internal control and validation

24. Documentation for external dataDate Use and reporting 5

26. Integrate with business objectives

27. Individual accountability Governance and Leadership 1

29. Right first time collection

30. Review effectiveness of activitiesPolicies and Procedures 2

32. Communicate and embed messages

33. Review scope and impactSystems and Processes 3

35. Manage and communicate changes

36. Reinforce importance of data qualityPeople and Skills 4

38. Internal control and validation

39. Documentation for external dataData Use and Reporting 5