Barriers, Types and Flow of Communication Barriers, Types and Flow of Communication Barriers, Types and Flow of Communication

1. AMITY UNIVERSITY
TASHKENT
Course Title: Communication Skills - I
Course Code: BC109
Prepared by
Parveen Kumar
Department of International Foundation Studies
pkumar@amity.uz
Amity University Tashkent
BA Eco – BBA – BA (TA)
• Barriers to Communication
• Types of Communication (Protocol or Free Use)
• Flow of Communication

2. Barriers to Communication
1. Physical
2. Language and Semantic
3. Socio-Psychological
4. Organisational
5. Cultural
Parveen Kumar - pkumar@amity.uz

3. Physical
Relates to Noise
and Distance
Language &
Semantic
Different
Language and
Meaning
Organisational
Less Facilities,
Organisational Setup,
Fear
Psychological
Preoccupations,
Hurried Judgements or
Premature Evaluation
Cultural
Different Cultures
& Rituals,
Ethnocentrism
Barriers to Communication
Parveen Kumar - pkumar@amity.uz

4. Barriers to Communication
Physical Barriers
• Noise – Unwanted Sounds/Disturbances
created by physical things
• Distance – if the Sender/Receiver are far away
from each others, communication is not clear.
Parveen Kumar - pkumar@amity.uz

5. Barriers to Communication
Language Barriers:
- Different Languages: If people have different languages, it is
difficult to have proper communication.
- Semantic Barriers – It means Meaning related barriers.
Sometimes, we do not get the meaning clearly, and that
brings a semantic barriers.
Parveen Kumar - pkumar@amity.uz

6. Barriers to Communication
Psychological Barriers:
- Preoccupations: When someone has fixed thoughts in advance and does not agree to
change them; things only by what he already believes, we call it preoccupations
- Bias: favouring one and neglecting the other is also a barriers in communication
- Hurried Judgements/Premature Evaluation: Sometimes the communicator does not
give time and makes a premature/quick judgement
Parveen Kumar - pkumar@amity.uz

7. Barriers to Communication
Organisational Barriers:
- Less facilities also create barriers in communication at office
or workplace.
- Organisational Set up: If there is a complex set up in the
organization where people can not communicate freely, it
also becomes a barriers in communication.
Parveen Kumar - pkumar@amity.uz

8. Barriers to Communication
Cultural Barrier:
- Ethnocentrism - Ethnicity – Cultural Identity
Want to FORCE others to Follow YOUR CULTURE – then it is –
ETHNOCENTRISM
- Different Rituals: When we have different rituals in 2 communities, it
is sometimes difficult to communicate well without proper
understanding between people
Parveen Kumar - pkumar@amity.uz

9. Types of Communication
Formal Communication
is WITH FORMALITIES.
We take care of rules,
codes and hierarchical
structure as well.
• INFORMAL IS wiTHouT FormALITIEs – We can
avoid the Official Process and Protocols in the
‘Informal’ but we cannot be careless or casual. It
is done in a relaxed manner.
• Informal is known as > Grapevine
Communication can be described as a
casual and unofficial communication system
within the organization.
Formal and Informal Communication
Parveen Kumar - pkumar@amity.uz

10. Flow of Communication: Vertical
Communication that travels from Top to Bottom or Bottom to Top in an
Organisation comes under this category.
We see thy flow in offices and institutions where we follow the ways to
communicate.
Parveen Kumar - pkumar@amity.uz

11. Flow of Communication: Horizontal
This Communication is AT THE SAME LEVEL
All are EQUAL IN COMMUNICATION
Cross-functional
Communication
Parveen Kumar - pkumar@amity.uz

12. Flow of Communication: Diagonal
Participants enjoy FREEDOM in this type.
They can talk to anyone,
who is out of their official
group.
For Example, the Security
Incharge (Who does not
teach classes) can meet
teachers or a Computer
Engineer can connect with
a Painter as well.
Parveen Kumar - pkumar@amity.uz