Summary of Phillip Parker's PayPal Review. See the detailed review and user reviews at: http://www.cardpaymentoptions.com/credit-card-processors/paypal/ This review covers the company as a whole as well as PayPal Payments Standard, PayPal Payments Advanced and PayPal Payments Pro.

1. PayPal Review
1/1/2014
Phillip Parker
CardPaymentOptions.com

2. PayPal
Overall Rating
Sales & Marketing Tactics: A+
Costs & Contract Terms: B
Complaints & Service: C
BBB Report: C

3. PayPal Overview
Wholly owned subsidiary of eBay and one of the
first major online payment processors
Anyone can use PayPal—merchants and customers
Requires creation of a PayPal account where funds
will be sent and held
Recently launched PayPal Here for mobile payments
CardPaymentOptions.com

4. PayPal Sales & Marketing Tactics
Outlines pricing clearly on its
website
Markets through its website but
is universally recognized by now
No hidden expenses or terms
CardPaymentOptions.com

5. PayPal Costs & Contract Terms
Contract Term
Details
Monthly Fee
$0, $5, or $30
Cancellation Fee
None
Transaction Fee
Depends on sales
Standard Contract Length
None
Accept Payments Online?
Yes
Accept Payments In
Person?
PayPal Here only
Fund Holds
Common
Account Freezes
Common
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6. PayPal Complaints & Service
PayPal is massive & anyone can
sign up—so complaints are common
Unexplained fund holds & freezes
Unhelpful phone support with long
hold times
PayPal offers priority support for a
monthly fee
CardPaymentOptions.com

7. PayPal Better Business Bureau (BBB) Report
BBB accredited since 2001, currently showing
an “A+” rating
6083 complaints filed in last 36 months (1750 in
last 12 months)
Complaint Type
Complaint Total
Problem with Product/Service
3259
Advertising/Sales Issue
887
Billing/Collection Issue
1640
Delivery Issue
96
Guarantee/Warranty Issue
112
CardPaymentOptions.com

8. PayPal Bottom Line
PayPal is a huge company and has attracted
its share of criticism.
Still, it offers one of the best options for
online payments.
Fund holds and poor customer support have
lowered the company’s overall rating.
PayPal is best used as a complement to
other, more traditional payment options for
merchants.
CardPaymentOptions.com

9. Read the full PayPal review here
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