2. Meaning & Definition of Job
Satisfaction-Dissatisfaction
Job satisfaction refers to the general
attitude of employees towards their
jobs.
When the attitude of an employee
towards his or her job is positive ,
there exists job satisfaction.
Dissatisfaction exists when the
attitude is negative.
3. Measuring Job Satisfaction
Job is more than just the obvious activities.
It requires interacting with co-workers and
bosses, higher-lower subordinates, it should
be following organizational rules and
policies, meeting performance standards,
living with working conditions.
Determinants of job- nature of the work,
supervision, present pay, promotion
opportunities and relations with coworkers.
Happy workers are productive workers.
4. Determinants of job
dissatisfaction
Organizational Factors
Salaries and Wages
Promotion Chances
Equitable Rewards
Personal Factors
Age
Level of Education
Work Environmental Factors
Supervisions
Work Groups
Working conditions
5. How to recognize if you
are job dissatisfied?
Dread Mondays or coming to work
Can’t wait for Friday
Are often bored at work or Feel tired
Avoid your boss and dread meetings
Have no enthusiasm or sense of self-worth
Feel like you are getting nowhere in your
job
Take work stress home
Question your choice of industry or
occupation
Can’t think of a way out
6. Dissatisfaction among
employees in different
sectors
My Pay Is Too Low!
I Do It All!
We Have No Benefits!
I’m Always Working!
I Never Get Overtime
I Can’t Work With Her!
I Hate My Boss!
What Am I Supposed to Do?
What Are Our Goals?
I Feel Like I’m In Jail!
7. Real Cost is Not
Accountable in BPO
The concept of real costs is an all
encompassing idea. From an economic
point of view, real costs refers to the cost
of producing a good or service, including
the cost of all resources used such as all
necessary equipments, labor, material etc
Cost as measured by the physical labor
and materials consumed in production
Real costs are the pains and
inconveniences experienced by labor to
produce a commodity. These costs are
not taken in the costing of a commodity
by the firm.
8. Causes of Employee
Demotivation specific to
BPO
Odd Working Hrs:
Most of the BPOs in India support overseas
operations and majority of professionals have night
shifts. In majority of cases Indian BPO jobs mostly
have odd hours.
Family Life:
This is somewhat associated with odd working
hours. Evenings are the best time to spend quality
time with your spouse and children and those are
actually your working hours. Your life as a BPO
employee can be very lonely and frustrating at
times.
Lack of Appreciation: An employee feels
unappreciated for his efforts.
9.
Too much Work :
An employee feels overburdened with a
disproportionate chunk of work which renders him
unable to perform his duties well and punctually.
Health Issues :
Sleep disorders, heart disease, eyesight problems
and depression are just a few issues surrounding
the BPO jobs. People also tend to gain weight as
most of the time they are sitting in their small
cubicle.
AGE Factor :
Since BPO jobs are quite stressful, especially after
a few months working in this industry many
individuals quit and change their profession, often
to a lower paying job. If you able to make your
way up to the managerial level or the higher
corporate ladder, life is much better, otherwise the
daily monotonous work starts to really frustrate
10.
Favoritism : These refer to unfair practices that
favor one worker over another.
Mistrust : This deals with an employee resorting
to micromanaging everything, displaying mistrust
in a coworker’s capabilities.
Miscommunication : Free flow of information is
withheld or information is provided only on a
“need-to-know” basis. This can be demotivating as
it proves that the boss or organization does not
fully trust its employees to share all available
information on a project.
Night Shifts : BPO jobs are not recognized to be
career oriented
12. HOW EMPLOYEES CAN
EXPRESS
DISSATISFACTION
Voice : Active and constructive attempts to
improve conditions
Loyalty : passively but optimistically waiting for
conditions to improve, including speaking up for
the organization, trusting the orgn and its mgmt to
“do the right thing”
Neglect : allowing conditions to worsen, including
chronic absenteeism or lateness, reduced effort,
and increased error rate.
Exit : Dissatisfaction expressed through behavior
directed towards leaving the organization
14. Conclusion
Hence we conclude, we have to say
that job satisfaction is a very important
aspect of a worker's life. The factors
discussed above can provide it to some
level. While the concept of job
satisfaction is prevalent in the
developed countries, there is still very
little scope for expectation in the
developing countries.
