Impact Assessment Heeks

1. Frameworks for ICT4D Impact Assessment Richard Heeks Centre for Development Informatics University of Manchester, UK http:// www.manchester.ac.uk/cdi Centre for Development Informatics

3. The ICT4D Value Chain Pazos telecentre example: http://bit.ly/Hvkk4 Precursors -Data systems -Legal -Institutional -Human -Technological -Leadership -Drivers/ Demand Inputs -Money -Labour -Technology -Values and Motivations -Political support -Targets Intermediates / Deliverables -Telecentres -Libraries -Shared telephony -Other public access systems Outputs -New Communication Patterns -New Information & Decisions -New Actions & Transactions Outcomes -Financial & other quantitative benefits -Qualitative benefits -Disbenefits Development Impacts -Public goals (e.g. MDGs) Strategy Implementation Adoption Use Exogenous Factors READINESS UPTAKE IMPACT AVAILABILITY Sustainability Scalability

4. Methodological Overview of ICT4D IA Frameworks Possible Fair Moderate Fair Fair Poor Possible Rather Limited Variable Variable Some Limited Possible Comparability Across Projects? Possible Moderate Moderate Limited Modest Poor Limited Moderate Limited Limited Fairly Good Limited Possible Generalisability From One Project? Varied Relatively High Relatively High Moderate-to-High Variable Variable Relatively High High Variable Variable Variable Variable High Resource Requirements? Varied Gender Studies Business Studies Business Studies Business Studies Varied Information Systems Economics Development Studies Development Studies Communications for Development Any Multiple Audience/Discipline? Multiple Micro/Meso Micro and/or Meso Micro and/or Meso Micro Micro Micro or Meso Micro and/or Meso Typically Meso Multiple Micro/Meso Mainly Micro Micro Mainly Micro Typically Meso Level? Either Either Quasi-Longitudinal Either Either Either Preferably Longitudinal Longitudinal Either Either Either Either Either Timing? Possible In Theory Unlikely Possible Possible Possible Unlikely Limited Possible Possible Limited Possible Not Multi-Disciplinarity? Mixed Both Both Both Both Typically Qualitative Mainly Qualitative Both Either Either Either Either Quantitative Quantitative/Qualitative? Possible Rarely Rarely Possible Possible Rarely Not likely Possible Possible Possible Typical Possible Possible Quasi-Experimental? Possible Typical No Rarely Possible Possible Possible Not likely Possible Possible Rarely Possible Not likely Participatory? Multiple Multiple Interviews Plus Multiple Multiple Multiple Multiple Multiple Multiple Multiple Multiple Multiple Multiple Data-Gathering Methods? Primary Required Primary Required Primary Required Primary Required Primary Required Primary Required Primary Required Primary Required Primary Required Primary Required Primary Typically Required Primary Typically Required Mixed Primary/Secondary? Telecentres Gender Enterprise (Value Chain) Enterprise (Relations) Enterprise (Variables) Cultural-Institutional Framework Information Needs/Mapping Information Economics Livelihoods Framework Capabilities (Sen) Framework Communications-for-Development Project Goals Cost-Benefit Analysis 11 10 9c 9b 9a 8 7 6 5 4 3 2 1