Soccnx10: IBM Connections: Adoption, Analytics & Monitoring

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You’ve successfully deployed IBM Connections, but do you know which pockets of users are actively engaged and sharing knowledge? Join us and gain insight on how to analyze and accelerate IBM Connections adoption. Learn all about our new approach to monitoring uptake and how analyzing usage patterns can help you to get the most out of your Connections environment. A presentation by Christoph Stoettner & Franz Walder

Software

IBM Connections
Adoption, Analytics, Monitoring
Christoph Stoettner
Franz Walder
1

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Speaker Introduction
Franz Walder
Product Manager
franz.walder@panagenda.com
Christoph Stoettner
Senior Consultant
christoph.stoettner@panagenda.com

Agenda
• Social Adoption in General
• Significance of Communication Roles
• Management Information System

Social Adoption in General
• Concepts by Michael Sampson (Book “User Adoption Strategies”)
• Change is a process, not an event
 Adaption of attitudes, values and goals

Social Adoption in General
• Education for different groups of people in different phases
• Executive support and sponsorship is imperative for success
 Talk and Action
 Leaders Must Lead!

Social Adoption in General
• Two Waves of People
• Relatively small group of people
needing very little outside motivation
• Early adopters of anything new, advocates,
champions, enthusiasts
First
Wave
• The large group of people,
requiring a lot of motivation and support
• Explaining the “How?” is not enough,
the “Why?” is vastly more important
Second
Wave

Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Executive Support and Sponsorship
 Real Live Scenarios
 Exemplar Stories

Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Trainings (Classroom & Webinar)
 Pages on The Intranet
 Awareness of Process Change

Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Easy First Steps / Sandbox for Experimentation
 Facilitated Group Re-Imagining
 Build It and They Will Come

Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Living The Changed Process
 Zero Other Options
 Bulk Loading Party

Social Adoption in General
• You Know It’s Real When …
 Business gets done in the new system
 Alternative systems are removed
 Other people expect you to use it
 The new system becomes invisible

Significance of Communication Roles
• Various roles in collaboration
 Regardless of where it takes place: Connections, Mail, Domino Apps, Sametime ...
 There are many roles in wide variety of definitions and value systems:
Blocker, Broker, Connector, Dinosaur, Executive, Expert, Maven, Proxy, Ringleader,
Siloist, Skeptic, Socialite, Stealth Ninja, Taskmaster, Tipper, …

Significance of Communication Roles
• It’s important to find the influencers
 Generate Content (Mails, Notes DBs, ...)
 High Communication Volume
 High Diversity in their networks
• Leaders Must Lead!

Management Information System
• Identify KPIs and check them constantly
• Management and Adoption specialists as audience
• Remember executive support?
 This is how you keep people interested
and give them something to share with their peers

Management Information System
• A few example KPIs and visualizations
Demo

Thank you very much for you attention!
panagenda GmbH – Make Your Data Work for You
Lahnstr. 17 ● 64646 Heppenheim (Germany)
Skype: christophstoettner ● Cell: +49 173 8588719
E-Mail: christoph.stoettner@panagenda.com
Christoph Stoettner
Senior Consultant
panagenda GmbH – Make Your Data Work for You
Schreyvogelgasse 3/10 ● 1010 Vienna (Austria)
Cell: +43 699 1899 1807
E-Mail: franz.walder@panagenda.com
Franz Walder
Product Manager

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Webinar Recording: https://www.panagenda.com/webinars/everything-you-need-to-know-about-hcl-notes-14/ The release of Notes 14 is not too far away. By the time you are joining this webinar it might even be out already. An exciting time! And there’s so much to consider: A new JVM, an updated Eclipse version, and the client is now exclusively 64-bit – just for a start. It’s the perfect time to consider if, when, and how you want to upgrade, and we have all the facts you need right here. Join this webinar with HCL Ambassador and leading expert Christoph Adler to get the complete rundown of everything you need to know and do. Whether you have already started to plan your upgrade or are just considering the pros and cons, this is the session for you. Get answers on questions like - What’s new in Notes 14 - Is Notes 14 right for you (yet), or is Notes 12 a better choice - What do you need to consider before upgrading - What challenges come with 64-bit clients - What are the know issues and workarounds - What are the best tweaks to get the most out of Notes 14

Everything You Need to Know About HCL Notes 14

panagenda

Webinar Recording: https://www.panagenda.com/webinars/alles-was-sie-uber-hcl-notes-14-wissen-mussen/ Die Release von HCL Notes 14 ist immer noch in aller Munde. Wenn Sie an diesem Webinar teilnehmen, könnte die Version sogar schon verfügbar sein. Aufregend! Es gibt viel zu bestaunen: neue Version der JVM, neue Eclipse-Version, und der Client ist nur noch als 64-Bit-Version verfügbar – um nur einige Highlights zu nennen. Ein guter Zeitpunkt, um darüber nachzudenken, ob, wie und wann der Umstieg auf Notes 14 sinnvoll sein könnte. Seien Sie versichert, dass alle Antworten, die Sie brauchen, in diesem Webinar bekommen werden. Nehmen Sie an unserem Webinar mit dem HCL-Botschafter und führenden Experten Marc Thomas teil. Sie erhalten einen umfassenden Überblick und können den geschäftlichen Nutzen, aber auch die Kosten einer Umstellung besser einschätzen. Alles, was Sie wissen müssen und tun sollten, egal ob Sie bereits mitten im Upgrade sind oder noch die Vor- und Nachteile abwägen. Was Sie lernen werden - Was ist neu in HCL Notes 14? - Ist HCL Notes 14 die richtige Wahl für Sie oder ist Notes 12 besser? - Was ist vor einem Upgrade zu beachten? - Welche Herausforderungen bringen 64-bit Notes Clients mit sich? - Welche Probleme sind bekannt und welche Lösungen gibt es? - Tipps und Tricks, um das Meiste aus Notes 14 herauszuholen

Alles was Sie über HCL Notes 14 wissen müssen

panagenda

Webinar Recording: https://www.panagenda.com/webinars/workshop-hcl-notes-14-upgrades-einfach-gemacht-von-a-bis-z/ Die Zeit ist fast gekommen: Notes 14 steht vor der Tür und bringt eine Fülle von neuen Funktionen mit sich. Mit dem sich abzeichnenden Ende des Produktsupports für HCL Notes 9 & 10 im Jahr 2024 ist es höchste Zeit, über ein Upgrade nachzudenken. Bisher haben Sie vielleicht gezögert, weil Upgrade-Projekte in der Regel langwierig, anstrengend und voller Stolpersteine sind. Aber das muss nicht sein. Erstinstallation oder Upgrade, Laptop oder virtuelle Infrastruktur – Sie können Upgrades in wenigen Minuten durchführen, ohne die Benutzer bei ihrer Arbeit zu stören. Sehen Sie wie! In diesem spannenden Hands-On Workshop unter der Leitung des HCL Ambassador Marc Thomas erhalten Sie aus erster Hand Tipps und Anleitungen zur Konfiguration, Vorbereitung und Durchführung von blitzschnellen Installationen von HCL Notes 14 mit MarvelClient Upgrade. Auch für bestehende Anwender von MarvelClient Upgrade ist dies eine gute Auffrischungsveranstaltung mit Fokus auf Notes 14 – denn es wird unter anderem gezeigt, wie Sie bestehende Upgrade-Konfigurationen wiederverwenden können, um noch schneller zu werden. Und das Beste: Wenn Sie MarvelClient Upgrade noch nicht kennen, können Sie mit unserer kostenlosen Version sofort loslegen und Ihr neu erworbenes Wissen in die Praxis umsetzen! Was Sie lernen werden - Upgrade von Notes-Clients von beliebiger Ausgangsversion/-konfiguration auf die gewünschte Zielversion und -konfiguration - Upgradepakete konfigurieren und vorbereiten, inkl. Spezialbehandlung von Themen rund um Notes 14, wie zum Beispiel der Wechsel von 32-bit auf 64-bit - Ausrollen und Durchführen der Upgrades mit MarvelClient ohne Endbenutzer zu stören oder Softwaredeployment verwenden zu müssen - Pakete für die Erstinstallation auf neuen PCs schnüren - Pakete für virtualle Umgebungen wie Citrix oder VDI, inklusive aller nötigen Optimierungen und Leistungsverbesserungen

Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z

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Webinar Recording: https://www.panagenda.com/webinars/how-to-perform-hcl-notes-14-upgrades-smoothly/ HCL Notes 14 is coming out soon with many new features. Combine this with the fact that HCL will end their support for Notes 9 and 10 in 2024, and it is time to finally consider moving to a newer version. You may have been hesitant so far because upgrades seem like long and arduous projects with many pitfalls. But it doesn’t have to be like that. Whether it is a fresh install or an upgrade, whether it is on a laptop, PC, or some virtual infrastructure – you can get upgrades done in minutes without disrupting users. Come and see how! In this live, hands-on workshop HCL Ambassador Christoph Adler will show you in detail how you can use MarvelClient Upgrade to configure, prepare, and run the smoothest and fastest HCL Notes 14 installations ever. Even if you are already using MC Upgrade, it is a good refresher with a focus on what’s changed for Notes 14 and how you can re-use what you already have to be even faster. The best part: if you don’t yet have MarvelClient Upgrade, you can immediately start using what you learn here, with our free version! You will learn how to use MarvelClient Upgrade to - Upgrade from any current Notes client configuration or version to your desired target configuration and version in a single, seamless step - Configure and prepare upgrade packages and deal with Notes 14 specific issues, like the switch from 32-bit to 64-bit - Deploy and run upgrade packages using MarvelClient without disrupting users or need for software deployment - Create self-contained packages for initial installation of Notes 14 on new PCs - Create packages for easy installation of Notes 14 on virtual platforms like Citrix and VDI including all needed optimizations and performance tweaks

How to Perform HCL Notes 14 Upgrades Smoothly

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Webinar Recording: https://www.panagenda.com/webinars/the-ultimate-administrators-guide-to-hcl-nomad-web/ HCL Nomad Web is THE talk around the watercooler. More and more companies are looking into supplementing or outright replacing their Notes clients with this new browser based HCL solution. But doing so is a daunting prospect, given the many new technologies in play. To help you out, we went and collected everything you need to know in one place. Getting HCL Nomad Web up and running – start to finish, with live demos – only here! Join HCL Ambassador Christoph Adler in this unmissable event for HCL administrators. Everything you see here you can put to good use immediately, as all tools are available with your HCL CCB license or are even free to use. Whether you already are using it, have just decided to start your HCL Nomad journey, or only want to see what it would mean to go down this path: if you don’t want to be left in the past, you must not miss this webinar! What you will learn - Understanding requirements, benefits, and limitations of HCL Nomad Web - Installing HCL Nomad Web on the server (with or without HCL SafeLinx) - Performing initial setup for end-users while preserving the workspace from their Notes clients - Dealing with virtual infrastructures such as Citrix, VMWare, TS, and VDI - Operating, optimizing, and troubleshooting on servers and clients

The Ultimate Administrator’s Guide to HCL Nomad Web

panagenda

Webinar Recording: https://www.panagenda.com/webinars/die-ultimative-anleitung-fur-hcl-nomad-web-administratoren/ HCL Nomad Web ist DAS heiße Thema in der Notes-Welt. Immer mehr Unternehmen erwägen, ihre HCL Notes-Landschaft mit Nomad Web zu ergänzen oder sogar komplett zu ersetzen. Es ist verständlich, dass die Veränderungen und neuen Technologien überwältigend wirken können. Um dem entgegenzuwirken, erfahren Sie in diesem Webinar alles, was Sie über Nomad wissen müssen – angefangen von den ersten Schritten bis hin zum endgültigen Rollout bei den Anwendern. Alles praxisnah und leicht verständlich erklärt. Verpassen Sie auf keinen Fall dieses aufschlussreiche Webinar mit dem renommierten HCL Ambassador Marc Thomas. Gewinnen Sie wertvolle Erkenntnisse, die Sie sofort in die Tat umsetzen können, denn alles, was Sie brauchen, ist in Ihrer HCL CCB-Lizenz bereits enthalten oder kostenlos erhältlich. Egal, ob Sie bereits in die Welt von HCL Nomad Web eingetaucht sind, den Einstieg planen oder einfach nur neugierig sind, ob die Lösung auch für Sie geeignet ist – wenn Sie nicht in der Vergangenheit stecken bleiben wollen, sollten Sie dieses Webinar nicht verpassen! Was Sie lernen werden - Anforderungen, Vorteile, und Beschränkungen von HCL Nomad Web - Installation auf dem Server (mit und ohne HCL SafeLinx) - Initiales Setup für Endbenutzer inkl. Übernahme des bestehenden Notes Client Arbeitsbereiches - Umgang mit virtuellen Infrastrukturen wie Citrix, VMWare, TS und VDI - Betrieb, Optimierung und Fehlerbehebung auf Server und Client

Die ultimative Anleitung für HCL Nomad Web Administratoren

panagenda

Webinar Recording: https://www.panagenda.com/webinars/bring-the-modern-and-seamless-user-experience-to-hcl-nomad/ HCL Nomad is the future and is expected to give a modern, seamless user experience. But you don’t achieve that out of the box. The UI can be a bit of a pain, some Domino Applications aren’t ready for it, and the annoying realities of roaming, BYOD, browsers, and multiple devices rear their ugly heads. Join this hands-on webinar on June 06 where one of the authorities in the field, Christoph Adler, demonstrates how to provide a modern user experience that is as seamless as your workforce expects it to be. Be among the first to achieve Nomad clients that give your users what they need, work without breaking down, follow compliance guidelines, and reduce the workload of IT and support – today! What you will learn: - Stay on top of all devices and users in one place with automatic discovery. - Understand Recent Applications and Workspaces in Nomad – and master them. - Manage replication for mobile use cases and block unwanted or incompatible applications from opening on Nomad. - How to configure Nomad for a smooth experience that honors compliance needs. - Give users a roaming configuration that moves with them across devices, no matter what happens.

Bring the Modern and Seamless User Experience You Deserve to HCL Nomad

panagenda

Webinar Recording: https://www.panagenda.com/webinars/wie-man-hcl-nomad-eine-moderne-user-experience-verschafft/ HCL Nomad ist die Zukunft des Clients. Sie erwarten sich eine moderne, nahtlose User Experience, aber stellen schnell fest, dass dies nicht einfach von selbst passiert. Die Benutzeroberfläche kann mühsam sein, einige Ihrer Domino-Anwendungen sind (noch) nicht auf Nomad ausgelegt, und die anstrengenden Realitäten von Roaming, BYOD, Browsern und mehreren Geräten kommt immer wieder zum Vorschein. Es gibt viel zu tun. Nehmen Sie an diesem praxisnahen Webinar am 6. Juni teil, in dem einer der führenden Experten auf diesem Fachgebiet, Marc Thomas, demonstriert, wie Sie eine moderne, nahtlose User Experience schaffen, die die Erwartungen Ihrer Mitarbeiter:innen übertrifft. Sie können ganz vorne dabei sein, wenn es um Nomad Clients geht, die einfach funktionieren, Compliance-Richtlinien erfüllen, und Ihren Arbeitsaufwand verringern! Dabei gehen wir besonders auf die folgenden Themen ein: - Behalten Sie den Überblick über alle Geräte und Anwender:innen an einem Ort dank automatischer Inventur. - Erfahren Sie mehr über Recent Applications und Workspaces in Nomad – und lernen Sie, diese zu meistern. - Verwalten Sie Replikation für mobile Anwendungsfälle und verhindern Sie, dass unerwünschte oder inkompatible Anwendungen auf Nomad geöffnet werden. - Konfigurieren Sie Nomad so, dass es reibungslos funktioniert und die Compliance-Anforderungen erfüllt. - Geben Sie Anwender:innen eine Roaming-Konfiguration, die sie auf allen Geräten begleitet, egal was passiert.

Wie man HCL Nomad eine moderne User Experience verschafft

panagenda

Webinar Recording: https://www.panagenda.com/webinars/im-praxistest-microsoft-teams-performance-im-hybriden-arbeitsalltag/ Der Zug der hybriden Arbeit ist unaufhaltsam. Um die Erwartungen von Anwendern und Unternehmen an einen modernen, hybriden Arbeitsplatz zu erfüllen, werden Cloud-basierte Kollaborationslösungen wie Microsoft Teams ständig um neue Funktionen und Integrationsmöglichkeiten erweitert. Dabei gehen Anwender und Unternehmen davon aus, dass ihr hybrider Arbeitsplatz jederzeit reibungslos funktioniert. Doch geht diese Rechnung auf? Denn die immer neuen Herausforderungen im täglichen Betrieb halten nicht nur die IT-Teams in Atem, schlechte Benutzererfahrungen schlagen sich auch massiv auf die Stimmung der Anwender nieder. Schlimmer noch: Sie können sogar das Erreichen von Unternehmenszielen gefährden. Unternehmen, die gut aufgestellt sind, profitieren spürbar. Andere bleiben zunehmend auf der Strecke. Für alle, die mehr erwarten. Seien Sie mit dabei, wenn die beiden Microsoft 365 und Microsoft Teams Experten Michael Greth (MVP) und Stefan Fried (Senior Program Manager & Senior Consultant, panagenda) aus ihrer täglichen Praxis berichten. Erfahren Sie, welche Probleme sich hinter den Kulissen von Microsoft 365 und Microsoft Teams verbergen, wie sich diese auf die Unternehmensziele auswirken können und welche Lösungsansätze zur Verfügung stehen. Über die Sprecher Michael Greth, MVP Michael Greth arbeitet als freier Berater und Trainer um Themen zu Themen der digitalen Transformation mit den Schwerpunkten Microsoft 365, SharePoint, Künstliche Intelligenz und Video im Unternehmen. Seit 24 Jahren ist er MVP (Most Valuable Professional) für Office Apps & Services. Stefan Fried, Senior Program Manager & Senior Consultant, panagenda Stefan Fried verfügt über mehr als 20 Jahre Erfahrung im Umfeld von Collaboration-Lösungen. Er ist seit 2013 Teil von panagenda und als Senior Program Manager & Senior Consultant von OfficeExpert und GreenLight tätig. Infrastrukturanalysen und Monitoring für panagenda-Kunden sind seine Spezialgebiete. Diese und weitere Themen erwarten Sie: - Der hybride Arbeitsplatz: Optimierungsstrategien für eine nachhaltig effiziente Arbeitsumgebung (Fokus: Microsoft Teams) - Digital Experience Monitoring: Warum End-to-End in vielen Fällen nicht wirklich End-to-End ist - Gewohnheiten neu gedacht: Microsoft Teams Experience Monitoring als Drehscheibe für mehr Effizienz

Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag

panagenda

Webinar recording: https://www.panagenda.com/webinars/hybrid-environments-and-what-they-mean-for-hcl-notes-and-nomad/ Long gone are the days when IT had to manage a few systems that worked in silos. Closely intertwined systems from different vendors are becoming the norm – even for Nomad and Notes. But how do you operate a client when mail and calendaring live outside the HCL universe? On May 04, join our webinar with HCL Ambassador Christoph Adler to discover how to conquer the challenges of operating in hybrid environments. Don’t miss out on field-proven best practices with clear steps to follow and turn this new reality into a win-win scenario! What you will learn: - Configuring Notes and Nomad to work smoothly without mail. - Handling Domino applications that send mail. Notes vs Nomad – make the right choice for a hybrid scenario and transition to Nomad painlessly if you decide to do so. - Using this change to consolidate applications and improve performance.

Hybrid Environments and What They Mean for HCL Notes and Nomad

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Modeling languages are generally applied for developing systems and software – both internally, with domain-specific languages, and with standardized languages targeting a general purpose and a wide audience. Way too often these languages are weakly created and defined leading to poor quality: Language definitions tend to contain errors and inconsistencies; notations do not recognize the communication and problem-solving needs of humans; standardization organizations push exchange formats that do not fully work and offer certificates that do not measure mastery of the language. We describe common problems in language development and point them out with examples from known cases. To overcome these problems, we suggest several solutions to improve language development, including using modeling languages specifically designed to define modeling languages, continuous testing and prototyping, and keeping language users in the loop.

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Soccnx10: IBM Connections: Adoption, Analytics & Monitoring

1. IBM Connections Adoption, Analytics, Monitoring Christoph Stoettner Franz Walder 1

2. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS

3. Speaker Introduction Franz Walder Product Manager franz.walder@panagenda.com Christoph Stoettner Senior Consultant christoph.stoettner@panagenda.com

4. Agenda • Social Adoption in General • Significance of Communication Roles • Management Information System

5. Social Adoption in General • Concepts by Michael Sampson (Book “User Adoption Strategies”) • Change is a process, not an event  Adaption of attitudes, values and goals

6. Social Adoption in General • Education for different groups of people in different phases • Executive support and sponsorship is imperative for success  Talk and Action  Leaders Must Lead!

7. Social Adoption in General • Two Waves of People • Relatively small group of people needing very little outside motivation • Early adopters of anything new, advocates, champions, enthusiasts First Wave • The large group of people, requiring a lot of motivation and support • Explaining the “How?” is not enough, the “Why?” is vastly more important Second Wave

8. Social Adoption in General • Two Waves of People • Relatively small group of people needing very little outside motivation • Early adopters of anything new, advocates, champions, enthusiasts First Wave • The large group of people, requiring a lot of motivation and support • Explaining the “How?” is not enough, the “Why?” is vastly more important Second Wave

9. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Executive Support and Sponsorship  Real Live Scenarios  Exemplar Stories

10. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Trainings (Classroom & Webinar)  Pages on The Intranet  Awareness of Process Change

11. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Easy First Steps / Sandbox for Experimentation  Facilitated Group Re-Imagining  Build It and They Will Come

12. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Living The Changed Process  Zero Other Options  Bulk Loading Party

13. Social Adoption in General • You Know It’s Real When …  Business gets done in the new system  Alternative systems are removed  Other people expect you to use it  The new system becomes invisible

14. Significance of Communication Roles • Various roles in collaboration  Regardless of where it takes place: Connections, Mail, Domino Apps, Sametime ...  There are many roles in wide variety of definitions and value systems: Blocker, Broker, Connector, Dinosaur, Executive, Expert, Maven, Proxy, Ringleader, Siloist, Skeptic, Socialite, Stealth Ninja, Taskmaster, Tipper, …

15. Significance of Communication Roles • It’s important to find the influencers  Generate Content (Mails, Notes DBs, ...)  High Communication Volume  High Diversity in their networks • Leaders Must Lead!

16. Management Information System • Identify KPIs and check them constantly • Management and Adoption specialists as audience • Remember executive support?  This is how you keep people interested and give them something to share with their peers

17. Management Information System • A few example KPIs and visualizations Demo

18. Thank you very much for you attention! panagenda GmbH – Make Your Data Work for You Lahnstr. 17 ● 64646 Heppenheim (Germany) Skype: christophstoettner ● Cell: +49 173 8588719 E-Mail: christoph.stoettner@panagenda.com Christoph Stoettner Senior Consultant panagenda GmbH – Make Your Data Work for You Schreyvogelgasse 3/10 ● 1010 Vienna (Austria) Cell: +43 699 1899 1807 E-Mail: franz.walder@panagenda.com Franz Walder Product Manager

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Soccnx10: IBM Connections: Adoption, Analytics & Monitoring

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Soccnx10: IBM Connections: Adoption, Analytics & Monitoring