Carrots and Sticks Don't Work
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This presentation reviews the RESPECT Model, reasons why traditional reward and recognition programs decrease overall morale and productivity, and distinguishes motivation from engagement. For more information, visit my website at: www.PaulMarciano.com or email me directly at: Paul@PaulMarciano.com. Thanks for your interest.
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Carrots and Sticks Don't Work
- 1. Carrots and Sticks Don't Work: Increase Employee Engagement with the Principles of RESPECT™ by Dr. Paul Marciano Morris County SHRM February 13, 2013
- 2. 1st day of work
- 4. Consider . . .
- 5. We have new employees at “Hello.”
- 6. They come to us in a state of readiness to engage.
- 7. What does employee engagement look like?
- 8. Fully in the Game
- 9. Opportunistic 3 Disengaged Engaged 2 4 Actively Actively disengaged engaged 1 5 Engagement Meter
- 10. Hopes not to see it, will clean-up if personal benefit Walks past mess 3 Cleans-up what without thought he/she sees 2 4 Creates Helps clean-up, the mess fix & prevent 1 5 Engagement Meter
- 11. What would be the impact if everyone in your organization played full out?
- 12. Robust Impact of Engagement Productivity & Performance Profitability Retention & Attendence Innovation Employee Trustworthiness Customer Satisfaction & Loyalty Quality Safety Compliance Employee Satisfaction Physical & Psychological Well-Being
- 14. Opportunistic 3 Disengaged Engaged 2 35% 4 15% 30% Actively Actively disengaged engaged 1 5 5% 15% Engagement Meter
- 15. Value to Organization Engagement Level ROI Actively Engaged 125% Engaged 100% Opportunistic 75% Disengaged 50% Actively Disengaged 25%
- 16. Sample Productivity Cost Analysis Staff Size: 20 Avg. Salary: $50,000 Total Annual Investment: $1,000,000 Cost of Disengagement: $162,500
- 17. What caused engagement to decrease?
- 20. What does it take to create a culture that engages employees?
- 22. Most people believe that . . .
- 23. employee engagement and motivation are the same . . . they are not.
- 25. Traditional reward & recognition programs
- 29. Programs fail… …because they are programs
- 30. Programs reduce… creativity and risk taking
- 31. Programs have no impact on culture
- 32. Reward programs… Reward programs… …reduce overall motivation …reduce overall motivation
- 34. Don’t worry about how to motivate employees.
- 35. It isn’t even the right question.
- 36. The question is . . .
- 37. . . . how do we engage our people?
- 38. Realizing sustainable increases in employee engagement requires impacting the culture of the organization.
- 39. Behaviors Culture & Attitudes
- 40. • respect
- 41. “ I’m not concerned with your liking or disliking me. All I ask is that you respect me as a ” human being. ~ Jackie Robinson
- 42. Respect = Power Power is the ability to influence others Power Respect
- 44. Lose Respect ↓ Lose Followers ↓ Lose Power
- 47. An actionable philosophy which guides and directs behavior
- 48. Respect the Organization ORGANIZATION RESPECT
- 49. Respect the Supervisor SUPERVISOR RESPECT
- 50. Respect Team Members TEAM RESPECT
- 51. Respect the Work WORK RESPECT
- 52. Feel Respected INDIVIDUAL RESPECT
- 54. R ECOGNITION Thank You
- 55. EMPOWERMENT
- 57. PARTNERING
- 58. EXPECTATIONS
- 59. CONSIDERATION
- 60. TRUST
- 61. Where to start?
- 62. “ ” Be the change you want to see in the world. -- Mahatma Gandhi