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Mutassem Shalab CV
Mutassem Omar Shalab
mutassem.shalab@yahoo.com
Tel: +962 6 523 0 124 Mobile: +962 79 523 2 226 Amman – Jordan
Professional
experience
Middle East Pharmaceutical and Chemical Industries &
Medical Appliances Co.
IT Officer (Supervisor), 03/01/2009 – Till Now.
JOB DESCRIPTION
Employees in this job direct the activities of subordinate personnel to provide support for
Either a microcomputer or mainframe computer environment. The employee works
within general methods and procedures, exercises considerable independent judgment
to select the proper course of action, and is required to review the work of subordinate
information technology technicians and/or supervisors, to ensure conformance with
established guidelines, methods, procedures, and policies related to the information
Technology program area.
ESSENTIAL TASKS:
 Implement, maintain and monitor all necessary hardware and networks to provide services to the
company.
 Oversee all operational services for corporate systems.
 Responsible for the availability of IT systems and procedures to optimize the availability of services.
 Plan, organize and manage IT regional staff, overall operations to ensure the stable and secure
operation of the IT infrastructure.
 Implement preventive and corrective solutions using the right tools.
 Assisting the IT Manager to establish security strategies related to all IT infrastructures.

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Mutassem Shalab CV
Al Quads College
IT Officer and Helpdesk Support, 02/03/2008- 30/12/2008.
Job Summary:
Responsible for the installation, configuration, maintenance, inventory, and security of
technical resources, which includes file servers, workstations (desktop and laptop computers),
peripheral devices (printers, scanners, etc.), presentation systems, and application software
installed in classrooms, computer laboratories, offices, and work areas.
ESSENTIAL TASKS:
 Install, configure, and maintain file servers, workstations, and peripheral devices in accordance with
established standards and procedures
 Perform the installation, upgrade, and maintenance of software applications and suites; ensure
compliance with license agreements and copyright legislation
 Provide user support for installed workstations, peripheral devices, and standard software
applications; diagnose and resolve issues reported to the Help Desk by academic and
administrative users
 Advise the Director, Information Technology of technical issues and consult with vendor support
agencies to resolve problems and determine equipment requirements
 Collaborate with operations staff to evaluate network requirements and develop solutions to provide
the required services; install, configure, and troubleshoot network equipment
 Maintain an accurate inventory of technical equipment, including system and software
configurations and network addressing
 Implement software utilities, install hardware devices, and develop procedures to ensure the
security and reliability of equipment, software, and data resources
 Acquire and maintain requisite technical skills to accurately diagnose and resolve problems and
concerns associated with computer hardware, software, and peripheral devices
 Compile on-line and hardcopy operational, procedural, and informational documentation sets for
equipment standards, configuration, inventory, troubleshooting, and repair procedures
 Perform assigned responsibilities, duties, and tasks according to established practices, procedures,
techniques, and standards in a safe manner and with minimal supervision
KNOWLEDGE, SKILLS, and ABILITIES:
 Knowledge of College Information Technology Policy
 Knowledge of department and college policies, procedures, and practices with the ability to answer
work related questions; and/or interpret and apply these guidelines correctly in various situations
 Knowledge of current systems and network technologies and standards and their practical
application in the academic environment
 Excellent customer service skills
 Proficiency with file servers, workstations, operating systems, peripheral devices and common
software applications and suites

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Mutassem Shalab CV
IT Faculty/ University of Petra
Technician Support, 06/08/2006- 25/8/2007.
 Supervising computer labs.
 Computer Maintenance (Hardware).
 Printer Maintenance.
 Network Maintenance (Hardware).
 Configuration and Installing Software ( Oracle and Developer 9i, VB.Net, ASP.Net ,Java and
other software).
 Full access of Windows 2000 advanced server, Windows 2000 Prof. ,Windows XP and
Windows 2003 Server.
 Full access of using Symantec Norton anti virus (Server and client- Corporate Edition)
 Prepare Labs to Give On Line Exams
Al Quds College
Lab Technician,01/04/2004 - 31/07/2006
 Supervising computer labs.
 Computer Maintenance (Hardware).
 Printer Maintenance.
 Network Maintenance (Hardware).
 Configuration and Installing Software.
 Full access of Windows 2000 advanced server, Windows 2000 Prof., Windows XP and
Windows 2003 Server.
 Full access of using Symantec Norton anti virus (Server and client- Corporate Edition).
 Prepare Labs To Give Shamel Exams.
Computer
Skills
 Windows 2003 Server.
 Windows 2000 (Advanced Server and Professional Edition).
 Windows7.
 Windows Vista.
 Windows XP (Home and Professional Edition).
 Windows Me and Windows 98.
 Microsoft office 97, 2000, XP, 2003, 2007, and 2010.
 UTP cabling and its tests.
 Computer Hardware maintenance (advanced level).

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Mutassem Shalab CV
Education
Computer Information System (CIS)
Al-Zaytoonah University (Amman – Jordan) 2007
Information Technology Diploma (IT)
Al Quds College (Amman – Jordan) 2003
Scientific Tawjihi
Al – Imam Ali Bin Abe Taleb Secondary Schools 2001
Training
Courses
 ICDL (International Computer Driving License )
 Prepare to take MCSE.
Languages
Arabic (Native)
English (Read, Write and Speak) Good