1. CURRICULUM VITAE
Suchitra Mandal
Address: D-35/64 Jain Mandir,
New Seempuri, Dilshad Gardan,
New Delhi-110095
M: 8130840458/ 9711503246
E: pakhi.mandal@gmail.com
Career Objective
I aspire to join an organization, to gain a comprehensive understanding of the work and its culture
& in the process grow with the organization. I'll work with dedication, coupled with honesty and
sincerity towards the organization.
Strengths
 Have experience of around 4 Years in Corporate World.
 Excellent communication skills.
 Good command over written and verbal English.
 Ability to convince people and convert prospects into clients.
 Possess quality to develop healthy and professional relationship.
 A Team Mentor.
 Capacity to learn and use knowledge concisely and accurately.
 Ability to work at challenging condition and environment
 Willing to work in different shifts.
Industrial Experience
 Currently working with Worldwide Achievers Private Limited.
 Worked with Whirlpool India as Escalation manager.
 Worked with Teleperformance as a senior technical support executive.
Work Experience And Professional Responsibilities In Teleperformance.
Organization : Teleperformance
Duration : 09-July-2011 to 17-January-20013
Industry Type : ITES

2. Designation : Senior Technical Support Executive
Business Development And Marketing
Key Skills: Client Servicing, IT Support, Troubleshooting, Recruiting.
Domain Worked On: IT Services/Product Selling, BPO Services
Job Objective: Client Servicing, It Support, Troubleshooting.
Total Years of Experience: 3 Years
Current Industry: ITES
Current Functional Area: IT Services Outsourcing Services (U.S.A)
Current Sub Functional Area: IT Services Outsourcing Services (Across Globe)
Current Location: Gurgaon, India
About Organization:
Established in 1978, Teleperformance is the Global Expert in Contact Centre Management,
Creating more value through a better customer experience. Teleperformance has the largest
global footprint in the industry with 249 contact centers, presence in 47 countries, servicing over
75 markets and 18 geographically diverse near shore/offshore locations.
Responsibilities:
 Worked for Microsoft Process..
 Engaged in providing technical support to the users for office live and other related Microsoft
products.
 Key person responsible to maintain the database ensuring the domain availability.
 Checking the customer credibility by using portals like whois.com, dnswatch.com etc.
 Helping and guiding the users in purchasing the domain and managing the same.
 Key person responsible for troubleshooting, ensuring the security of confidential data of
office live users.
 Handling the client’s query related to the department of Microsoft Office Live.
 Helping the users in designing the websites in Microsoft Office Live.
 Managing and keeping the track of billing for all the customers those who had purchased
domain from Microsoft Office Live.
 Providing the information regarding the pop3 and smtp so that customer can manage his/her
email accounts.
 Sending daily/weekly and monthly reports to the management ensuring the smooth
operations and keeping the management in loop in daily activities.
 Updating the daily activities in company’s in-house CRM.
Work Experience And Professional Responsibilities in Whirlpool India .
Organization : Whirlpool India
Duration : 10-March-13 to 14-July-13
Industry Type : It Support
Designation : Escalation Manager Executive
About Organization:

3. Worked with Whirlpool India at Caretell, Nethji Subhash Place Site as a Escalation Manager
Executive. The company has annual revenue of approximately $19 billion, 69,000 employees,
and more than 70 manufacturing and technology research centers around the world. The company
markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis,
Estate, Brastemp, Bauknecht and Consul. After acquiring the Maytag Corporation on March 31,
2006, the Whirlpool Corporation surpassed Electrolux to become "the largest home appliance
maker in the world.
Responsibilities:
 Handling SR (Service Request) Department.
 Taking care of incident.
 Allocating the engineer.
 Handling the exaction.
 Providing technical support of internet problem.
 Handling calls of the clients and logging customer.
 Providing online technical help supports of customer and engineers.
 Handling the consumer form case along with dealing with consumer form team.
Work Experience And Professional Responsibilities in.
Organization : Worldwide Achievers Private Limited
Duration : 16th
-Dec-14 to Till now
Industry Type : Market Research Company
Designation : Corporate Communication (Asst. Manager) Sales and Marketing
About Organization:
Worldwide Achievers Pvt. Ltd. is one of the leading Market research companies in India. We
have been providing state of the art market research and analysis for organizations of all size.
Worldwide Achievers comprises talented market research professionals, and community research
specialists, working together as a group. We work for a large range of clients, both in the public
and private sectors, including not for profit organizations.
Responsibilities:
 Working with Worldwide Achievers Private Limited as a corporate communication
(Assistance Manager) Sales and Marketing. Dealing with client regarding the sales and
marketing calls. Handling the event arrangement and meet with client day to day.
Hobbies
• Listening To Music
• Watching Movies
• Travelling
Computer Literacy

4. • Successfully Completed Computer Diploma Course.
• Knowledge of Internet.
• Fluent In Ms Dos, Ms Word, Ms Outlook, Ms Excel, Powerpoint.
Academic Qualifications
Graduation : Pursuing BBA from Sobhit University
Intermediate : C.B.S.E. Board
High School : Up Board
Personal Profile
Father’s Name : Mr. Jiten Mandal
Gender : Female
Marital Status : Unmarried
Date:
Place: (Suchitra Mandal)