Avaya Aura Presence Services by PacketBase

Avaya Intelligent Presence Services Enabling Innovative Applications in a Multi-vendor World PacketBase, Inc. www.packetbase.com 866.405.3992

Presentation Agenda ,[object Object],[object Object],[object Object]

The Presence-aware Application Challenge Evolution of the Presence in the market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Presence-aware Application Challenge How do we, customers and partners develop apps? Customer Service Satisfaction, Loyalty New UC clients Productivity Communications Enabled Business Processes Agility, Process Acceleration Collaboration Speed, Efficiency Mobility, Wireless Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Location, GPS Internet Services Web 2.0 Social Networking Business Applications Network Location PC Status Speech

Avaya Intelligent Presence Across the Enterprise Customer Service Satisfaction, Loyalty New UC clients Productivity Communications Enabled Business Processes Agility, Process Acceleration Collaboration Speed, Efficiency Mobility, Wireless Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Location, GPS Internet Services Web 2.0 Social Networking Business Applications Network Location PC Status Intelligent Presence Speech

The Importance of Scalability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The “Always On” Issue ,[object Object],Public IM Calendar On the phone Phones/soft clients Enterprise IM Busy Available In a meeting

User Presence Status is Missing or Misleading ,[object Object],Public IM Calendar Phones/soft clients Enterprise IM Offline Offline Offline

What’s Possible: Presence-aware Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Service Collaboration CEBP ,[object Object],[object Object],Business Benefits ,[object Object],[object Object],[object Object],Business Benefits ,[object Object],[object Object],[object Object],Business Benefits

Office Cell Phone: Extension to Cellular one-X Mobile Mobile Teleworker/ Remote STATUS (automatic or user selected) - Available - Busy - Unavailable - Out of office - Offline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CHANNEL STATUS (phone, email, IM, video) - Available - Conditional - Unavailable IP Softphone one-X Portal one-X Deskphone TDM / Analog SIP/H.323 VPN Remote one-X Portal IP Softphone Customer Service Collaboration Communication Enabled Business Processes

[object Object],[object Object],[object Object],Online Customer Service Collaboration Communication Enabled Business Processes ,[object Object],[object Object],Unique Advantages

Automatic notification to customer account managers Customer Notification Trigger Event Automatic speech-based assistant locates the right people, provides information, gets status and reports back to the process Later, a remote production event is automatically identified from real-time data stream monitoring ,[object Object],[object Object],[object Object],Automatic outbound proactive contact to impacted customers Business Process architect drags-and-drops communication escalations into key business processes The right response team automatically alerted and assembled Customer Service Collaboration Communication Enabled Business Processes ,[object Object],[object Object],Unique Advantages

What’s New: Avaya Intelligent Presence Server Enabling innovative applications in a multi-vendor world ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Proven High-performance Technology Collectors/Publishers Presence Management Subscription, Collection, Composing, Publishing Avaya Intelligent Presence Server High Availability Scalable Architecture – Load balancing, Multi-server, Automated Failover Availability Rules Management Enterprise LDAP Directory Users, Policies, Devices Web Services ,[object Object],[object Object],[object Object],Java API OCS Exchange Sametime Domino Real-time AES Real-time SIP XMPP SIP/ Simple Web Services Functionality being rolled out across releases, see roadmap

Intelligent Presence – The Avaya Difference ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Intelligent Presence – The Avaya Difference ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Avaya Aura Presence Services by PacketBase

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Avaya Aura Presence Services by PacketBase