3. Inspiration
The Social construction of reality
The Support Economy
The Age of Heretics
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
4. Social reality
Peter Berger & Thomas Luckmann
Knowledge and language
Objective reality
Social media redefines social reality
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
5. Support economy
Shoshana Zuboff & James Maxmin
New breed of individuals
Self authoring
The institutional chasm
Social media bridges the chasm
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
6. Age of heretics
Art Kleiner
Heretic as visionary
We are all trapped
Heretics free us
Social media - You are not alone
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
7. Synergy
We can build our world
We can engage together
We are not alone
Social media is our weapon
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
8. The problem
Agencies are trapped
Citizens are uncertain
Employees are uncertain
Fear and doubt are rife
Spin is endemic
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
9. Agency & Community
Citizens are engaging already
Public servants are not
Perceived powerlessness rules
Citizens are cynical
So there is a chasm to cross
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
10. Organisational comfort
Corporate listening
Fight the FUDS
Enlighten corporate areas
Inspire leadership
Harness heretics
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
11. Building competence
Individuals are - sort of
Agencies are not
Build the groundswell
Greater depth
Another chasm to cross
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
12. Organisational culture
Current approach is hierarchical
Behaviouralism rules
Bolstered by managerialism
Rightly viewed with cynicism
Yet another chasm
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
13. Beyond culture
People build culture
Intuition works
Organisations are social
People talk
Social media rocks
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
14. So where are we?
We have a vision
We have a map
We have smart tools
We don’t have a market
So we don’t have passengers
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
15. Crossing the chasms
Allow direct engagement
Rise of the heretics
Allow unstructured engagement
Democratise culture change
Establish a social ecology
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
16. And if we don’t?
Loss of trust
Disengagement
Mediocrity
Declining ability to deliver
A dark age public service
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010