Ossama ismail cv for linkedin

Quality & Food Safety Manager , Trainer & Consultant
Certified ISO Auditor-Lead Auditor 9001,14001 , FSSC-22000 & OHSAS 18001
Page 1 of 8 ; Ossama M. Kamal M Ismail CV. Updated Wed.15.03.2017 .
CURRICULUM VITAE
Name: - Ossama M. Kamal M. Ismail
Nationality: - Egyptian
Date of birth: - 6-6-1962
Place of birth: - Egypt, Cairo
Marital status: - married
E –MAIL: - grc.ossama@gmail.com
Skype: ossama.ismail2
LinkedIn: http://eg.linkedin.com/in/ossamaismail
Twitter : ossama1962
Facebook: http://www.facebook.com/ossama.ismail
EDUCATION: - CAIRO UNIVERSITY, FACULTY OF PHARMACY, BACHELOR
OF PHARMACY & PHARMACEUTICAL SCIENCES MAY- 1985
WITH A DEGREE “GOOD”
PROFESSIONAL EXPERIENCE: -
*Quality & Training Director, officiating General Manager ; Yourz Project
Management Solutions co. November 2015 – Present
- Principal Consultant ; qualification Projects of : ISO 9001:2015 , ISO 14001:2015 ,
OHSAS18001:2007 (will be ISO 45001: October 2016) ISO 22000:2005.
-Leading and managing the all functions related to quality , training & office
Management.
- Prepare specifications/ standards / Technical requirements in each project portfolio
as :
1.Cool Pharmaceutical WHs. As per WHO / EU : GDP / GSP
2.Cool Pharmaceutical trucks (Transportation) As per WHO / EU : GDP
3.FMCG WHs. & transportation
4.Chemicals WHs. As per ADR-2015 (UN-European Agreement -International
carriage of dangerous goods by road & EU-GDP-2013
5.Food WHs. : cool & cold
6. Lead Consultant in ISO management systems consultation projects
7. Audit / assess preparedness of each project before regulatory license .
* Infomineo ; Freelance Consultations ;Part of an Expert Network
April 2016 – Present.
Quality , Environmental , Health / Safety , Balanced Scorecard & SAP ECC6 QM
Module Consultations
* Freelance Trainer :16.01.2011 – Present
Delivering Training with Training Service Providers as :
Ecoman, Masters-Consultant ,IFM ,Al Khobraa ,LTC (Lighthouse Training
Center), Skills House & Bavely/ Pierre for Training & Development ;ANZcc(
Australian New Zealand cultural center ) , Quality Academy , PHC ( Professional
Human Community) & ICTS : (International Company for Technical Service).
In the fields (Topics) of :-
Quality ,ISO(9001,14001,22000,10015,14031& ISO 50001:2011
EnMS),OHS18001(ISO 45001 ) , FSSC 22000 ,Lean Six Sigma , ,Balanced
Scorecard , Food Safety / Security ,SAP ECC QM & Corporate Social Responsibility
(SA 8000:2014,ISO 26000:2010,SGP ,BSCI:2014) Food cGMP , Pharmaceutical
cGMP ,True-north Leadership ,Contract Risk Management & Compliance,

Emotional Intelligence , Conflict Resolution, Time Management , Selling Skills
,Customer Service , Presentation Skills , SCM (Supply Chain Management)&
KMS :Kaizen Management Systems .
* Quality Manager United logistics Company - Imdad
June 2013 – 31.10.2015
Leading and managing the following functions within the Quality Organization
1.GXP (GMP, GDP , GSP , GTDP) & Technical Training
2.Document Review
3. QA -SLA Management
4. Customer Complaints & audits.
5.Internal Audit Activity (Self-Inspection)
6.Supplier Audit & evaluation
7.CAPA & Remediation
8.Document Change Control
9.Management Review
10.KPIs & Compliance Initiatives.
11.Thermal Mapping Studies of warehouses & vehicles as per USP 1079
(Qualification)
12.Risk Management as per ICH Q9 & ISO 31000:2009
13.Compliance / alignment of additional customers’ requests in IMP ( Investigational
Medicinal Products) & Safe Storage and Distribution of time- and temperature-
Sensitive pharmaceutical products (TTSPPs) ( Insulin , Vaccine)
14.Member of Co. Steering Committee : Preparation of annually BBP ( Balanced
Business Plan using BSC : Balanced Score Card methodology )
*Food Safety / Hygiene Auditor at European Hospitality Food Safety
Audit co.March2012 – 30.09.2016
1. Perform Food Safety / Hygiene Audits to Contracted: Hotels
2.Perform Food Safety / Hygiene Training to Contracted: Hotels
* Quality Manager / Bavely for Pest Control co.: 19.09.2011 – 19.06.2013
* HR , Planning & ISO Compliance Manager at Quality Standard / Sadat City from
01.04.2010 To15.01.2011
1.Supervision & Monitoring All Human Resources / Capital Tasks
Execution.
2.Follow Up Performance Management System for Both Work Force & Production Lines
:Objectives, KRAs ,KPI's ,CSF,BSC ,Reward / Recognition ,360-degree feedback(Multi-
Rater) &PFP.
3.Supervision to Panel Interview ,Recruitment & Selection Process ,Talent Management &
Succession Planning .
4.Organizing Internal / External Training according to TNA & Industry / Technology
requirements to improve people Caliber
5.Supervision on compliance to ISO -IMS (Integrated Management System :ISO
9001:2008,ISO 14001:2004,ISO 22000:2005 ,HACCP ,GFSI & OHSAS 18001:2007,Social
Responsibility :SA 8000:2009) , FDA , Egyptian Quality Mark :Requirements ,Action Plans
,Programs ,Audits & CAPA .Single Inter-phase with Certification Bodies ,External / Internal
Stakeholders.

6.Monthly & Annually Production Planning (RM ,WIP ,Packaging Materials...etc.) for all
Production Units according to monthly sales plan & annually Forecast .Follow up Actual
against planned production.
● Plant & HR Manager at Quality Standard for Olive Oil, Table Olive, Olive
Paste & Pickled Vegetables, Sadat City from 23.11.2008 to 31.03.2010. (ISO 9001,
14001& 22000 plus FDA Certified Organization). I am implementing now ERP:
Oracle E Business Suite 11i.I successfully Implemented / certified OHSAS
18001:2007 TUV /07.10.2009
PRIMARY RESPONSIBILITIES
1. Direct and coordinate plant operations within company policies and procedures.
2. Maintain a clean and safe plant.
3. Establish and direct plant policies and procedures.
4. Responsible for plant production goals.
5. Establish and maintain a positive community / MOHP/ Industrial Control Authority
relationship.
6. Confer with department heads to ensure coordination of purchasing, production, and
shipping.
7. Responsible for establishing all shift production schedules.
8. Select and train plant supervisory and administrative staff.
9. Conduct employee performance reviews.
10. Schedule and conduct plant meetings.
11. Responsible for the product quality control for the plant.
12. Attend scheduled corporate training and meetings (Steering Committee) .
13. Supervision & Monitoring All Human Resources / Capital Tasks
Execution.
14. Follow Up Performance Management System for Both Work Force & Production Lines
:Objectives, KRAs ,KPI's ,CSF,BSC ,Reward / Recognition ,360-degree feedback(Multi-
Rater) &PFP.
15. Supervision to Panel Interview ,Recruitment & Selection Process ,Talent Management &
Succession Planning .
16.Organizing Internal / External Training according to TNA & Industry / Technology
requirements to improve people Caliber
* Bavely Pest Control: Quality Manager since 01.05.2008 till 22.11.2008
Member of NPMA (National Pest Management Association-USA) & Apply IPM System
(Integrated Pest Management).
1. Visiting homes, factories, warehouses, shops & farms to inspect & assure work is done as
per the following norms:-
1.1generic international standards: ISO 9001:2000, HACCP, cGMP-FDA, cGMP-EC, BRC,
Global GAP, IFS & ISO 22000:2005
1.2specific industry standards & Audit Criteria requirements of: McDonald’s, Yum, PFI (F-L),
Carrefour supplier’s charter, DANONE, Nestle, Coca Cola & Tesco
2. Analyze & follow up Customer Survey questionnaire /CSI (Customer Satisfaction Index)
3. Advice, Consult & Train Customers / Clients Staff on latest updated Pest Control
/Management; Methods, Systems, Equipment’s, Tools, Materials, Insecticides &Trends of
Pest/insect Activity log.
4. Review Visit reports to ensure compliance with IPM systems & best practices of NPMA
5. Review co documentation & QMS: quality Management System including all insecticides
MSDS, PDS & Registry validity with Egyptian MOHP (Ministry of Health & population)

6. Assure all insecticides /Pesticides used are of Public Health & Environment Friendly
7. Internally train Staff on International standards , Best Practices, Best in Class, Continuous
Improvement, Service Quality Dimensions & latest updated management of pest & insects
8. Joint 1st
inspection (with co. Chief Officer) for new potential clients to assess risk on sites
* BERICAP –EGYPT: QA Manager from 01.02.2007 till 31.03.2008
{World Wide Leader Manufacturer of Plastic Closures & Caps}
(QA Roles : Plus Safety, Occupational Health , Environment officer, training & IMC / ITC
Coordinator)
1.Plans, Coordinates and Directs Quality Assurance Systems, Programs, Strategies &
Activities designed to ensure Continuous high quality Production of products, service
accompanied, & Customer Satisfaction consistent with established standards, best Practices &
Business Excellence.
-Prepare Co. Training Plan based on TNA ( Training Needs Assessment)
- Prepare Co. BDP (Business Development Path)
2.Implement , Maintain & Audited against SA-SGP-TCCC (Social Accountability –
Supplier Guidance Principles – The Coca Cola Co.).
3.Prepare & Implement ISO 9001:2000
4.Prepare for OHSAS 18001:2007
*IFF (International Flavors & Fragrances) QA &QC Manager (Plans, Coordinates and
Directs Quality Control & Quality Assurance programs designed to ensure Continuous
Production of products consistent with established standard.)
From 21/12/2004 to 31.01.2007.
1.I implemented SAP R/3 Release 4.6 C & 5 QM Module, QM Notifications &
SAPERION®
2. ISO 9001:2000 Implementation Phase
3.Prepared , Implemented & Certified : Halal Certification IFANCA
4. Audited by AIB (American Institute of Baking-Food Safety – Unannounced 3rd
party Audit)
5.Preparation for BRC Version 4 (2005) Certification.
* U.A.E. Pharmacy Manager from 22/2/1997 to 1/11/2003
(I Implemented ISO 9001: 2000 & SAP R/3 Release 4.6 C MM & SD Modules)
1.Plans, directs, revises, and modifies pharmacy procedures.
2.Assigns, assists with, and supervises the work of a staff of professional and technical
personnel in compounding, mixing, and dispensing of a wide variety of drugs used for or sold
to patients & Clients
3.Requisitions all supplies required and reviews, analyzes, and becomes familiar with new
pharmaceutical preparations recommended for patient use in order to be of assistance to the
staff of the Pharmacy.
4.Establishes and maintains an approved system of record keeping and bookkeeping; prepares
annual budget.
5.Supervises the taking of inventories.
6.Acts as agent with total responsibility for all narcotic drugs
7.Performs related work as required.
* Egypt, Cairo, Public Pharmacies Manager from 1/11/1994 to 5/2/1997
* K.S.A., Jeddah Pharmacy Manager from 30/6/1988 to 5/10/1994
* Egypt, Cairo, Public Pharmacies Manager from 1/12/1986 to 1/6/1988

* Egypt, Ismailia, obligatory military service from 1/10/1985 to 1/12/1986.
Computer & Internet Knowledge / Software: -
* SAP® R/3 (Systems, Applications& Products in Data Processing) Releases 4.6C , 5 ,6 ECC
(Enterprise Central component)
of ERP group (Enterprise Resource Planning) Modules: MM, SD, QM,
WHM& BW (Business Warehouse: KPI’s: Key Performance Indicators)
* SAPERION® : ECM : Enterprise Content management solution.
* MS Office 2010
* OS MS Windows 7 ultimate
* MS PROJECT 2003
* Minitab version 17
* Lotus Notes Mail Application
* BaseCamp : projects software solution.
* Easy Control Net : for reading / registering data of Temp./ RH.% data-loggers
*Internet: - Professional search for scientific & technical Best Practices / standards in
Pharmaceutical / Food / FMCG/ Plastic /HVAC-R(heat , ventilation , air-conditioning &
refrigeration ) as an Industry & business.
I founded & admin. of the following group / page on Facebook:
https://www.facebook.com/groups/LTC.Quality/
‫الجودة‬ ‫ثقافة‬ Quality Culture
LANGUAGES KNOWN: - ARABIC & ENGLISH.
1. BULATS (BUSINESS ENGLISH LANGUAGE TEST) passed with a total degree of "3/5"
2. AMIDEAST Placement General English Test Mon.13.08.07: Last Level "12"
CARRIER PATH & TRACK RECORD: - Successful, effective & efficient proven by
recognition of international organization of who is who for professional 2004
CERTIFICATE
PROFESSIONAL CARRIER TRAINING:-
1.FSSC 22000 LAC : Food Safety System Certification 22000 Lead Auditor Training
Course ; SGS ; IRCA-Accredited 25-29.09.2016. ( ISO 22000:2005 , ISO /TS 22002-
1:2009, 7 additional requirements of FSSC 22000 -3.2:2015& ISO 19011:2011.
2.TOT (Training of Trainers) :Chicago Institute of Business :27.02.2013
3.Certified Quality Consultant for QMS :19.11.2011 to 30.11.2011 (60 Hours) / A.I.P.S
(American Institute of Professional Studies )
4.TOT (Training of Trainers) Programme , LTC (Lighthouse Training Center ) /Cairo
University Community Service Center ,8th
July to 6th
August 2010(Duration 25 hours)
5.ERP Oracle E-Business Suite 11i OPM Planning Module , CITE,11,13&15.07.2010

6.SCM :Supply Chain Management , ICTS ,13,14&17.6.2010
7.Strategic Management (Planning) ,ICTS,18-20.5.2010
8.Basic Food Safety Requirements ,ICTS, 9-11.05.20100
9.Basics of Human Resources Management ,Ishrak,13-15.2.2010
10.Global G.A.P. Implementation ,ICTS,16-19.01.2010
11. Internal Auditors of ISO 14001:2004, ICTS, Instructor L.A. Safwat M.A. Elmansy
(11-13.01.2010)
12.BRC – Global food safety(British Retail Consortium Standard version 5 -2008 )
Awareness Course : ICTS , Instructor L.A. Ahmed Fathy (4,5,6.01.2010)
13.IFS (International Food Standard version 5 -2007 ) Awareness Course : ICTS ,
Instructor Dr. Ahmed M.A. Hammad ( 23,24&26.12.2009 )
14. Hygienic Requirements & Personal Hygiene of Personnel Working in Food
(SSOP :Sanitation Standard Operating Procedures): ICTS (International Co for Technical
Services ) ,Instructor Prof. Dr. Mohamed Mustafa (20-23.12.2009).
15. Six Sigma Black Belt awarded from Teknisk Konsult Byra, Karlstad, Sweden:
Instructor Prof. .Dr. Eng. Magd Nasr( Nov.& Dec..2009).
16. Lean Manufacturing awarded from Teknisk Konsult Byra, Karlstad, Sweden:
Instructor Prof. .Dr. Eng. Magd Nasr, Dec..2009.
17. Project Management Technologies: Amideast / PRC (Professional Resource Center)
Instructor Prof. .Dr. Eng. Magd Nasr (Nov.2009).
18. SPC: Statistical Process Control SGS - Instructor Eng .L. A. Bakr Hussein (30.09,
1, 4 & 7.10.09).
19. 1st. Aid Medical Training Course MMC (modern management center) / Instructor Dr.
Mohamed Adel Kandil (9 to 11.08.2009).
20. Quality Standard 9001:2008 & Internal Audits For QMS /SGS / Instructor Eng. L.A.
Tag El Din Khallaf (22 to 28.07.2009).
21. OHSAS 18001:2007 Requirements & Internal Quality Auditor: 21.03.2009, MIC
(Management & Industrial Consultancy) Instructor Eng. L.A Mohamed Adel.
22. Time Management: Nov.2008, OTC (online training certificate), American Chamber
of commerce –Egypt /MindLeaders / Cyberlearning.
23. Training &Development : Knowledge Academy(from 29.02.2008 to 02.05.2008)
24. Implementing & Auditing of Quality Management System ISO 9001:2000 by LRSN-M
(February 2008).
25. Labor Law 12/2003 Training by Top Business (05.06.2007)

26. First Aid Training Program by CMD (Center for Management Development) (4-
11.04.2007)
27. Fire Fighting, Prevention & Safety Training Program by CMD( 4-11.04.2007 )
28. Lean Green Belt Certification Program by Symbios –Consulting (1st
block 27.05.2007
to 31.05.2007 & second block 01.07.2007 to 05.07.2007)
29. ISO 22000:2005 (FSMS: Food Safety Management System) Seminar by Certification
Body: SGS 1 day 27.03.2007
30. SGP (Supplier Guidance Principle) - Work Place accountability by TCCC (The Coca
Cola Co.) & Certification Body Intertek 1 day Sun.04.03.2007
31. SAP R/3 QM Notification & SAPERION (ECM: Enterprise Content Management)
(Superuser Training Haverhill, U.K. 29.08.2005 to 02.09.2005
32. SAP R/3 QM Module Superuser Training Isando, South Africa 06.02.2005 to 13.02.
2005
33. The Art of Sales: Fundamentals & Skills / AL-AHRAM / MARK (7 –10.8.2004 )
34. The Modern Warehousing Management & Inventory Control / AL-AHRAM /
MARK (31.7 – 3.8.2004)
35. How to Be a Successful Sales Manager / AL-AHRAM / MARK (12-15.07.2004)
36. ISO 14001 LEAD AUDITOR (EMS) (IEMA Approved) SGS –ICS (Societe Generale
de Surveillance International Certification Services Ltd SWITZERLAND) (26-30.09.2004)
37. OHSAS 18001 LEAD AUDITOR (SMS) (QSA Certified) SGS – ICS (Societe
Generale de Surveillance International Certification Services Ltd SWITZERLAND) (12-
16.09.2004)
38. ISO 9001 LEAD AUDITOR (QMS) (IRCA Registered) BVQI (BUREAU VERITAS
QUALITY INTERNATIONAL (22-26.08.2004 )
39.TQM (Total Quality Management & Quality Systems Standards) 6 Courses at AUC
(AMERICAN UNIVERSITY IN CAIRO) (07.02.2004 to 08.01.2005)
39.1 Project Management
39.2 Managing The Quality Function
39.3 Planning For Top Quality
39.4 Standards for Quality ,Environment & Safety Management Systems
39.5 The Basic Six Sigma Breakthrough Improvement Process
39.6 Statistical Quality Control
40. U.A.E. 1997 TO 2003:- Selling skills, Negotiation skills, SAP/R3 training of

a. MM (materials management) & SD (sales & distribution) modules
Superuser
b. Learning modules for formal patient education program. (e.g. Diabetes
Mellitus)
41. K.S.A. 1988 TO 1994:- ROCHE vitamin advisor training, STERLING HEALTH
Training program (PHARMassist™)
KNOWLEDGE, SKILLS, COMPETENCIES, TOOLS & KNOW HOW OF:-
*Best practices of Industries / Manufacturing / Service Business of :-
Pharmaceutical, Food Processing , FMCG, Plastic, Healthcare & HVAC
3PL (TPL : third party logistics) ;AIB ( American Institute of Baking ) Consolidated
Standards for Food Safety 2010 & Allergens ,IFS v 6 ,BRC v 6 ,Global G.A.P. ,
Halal Certificate ,BSC : Balanced Scorecard, Deming Prize ,EFQM, ERP, cGMP
(FDA/EC), FMEA, HACCP , Hygiene, ISO 14001-2004, ISO 17025 :2005 , ISO
22000:2005 , ISO 27001 :2005 ,ISO 9001-2008,ISO 9004:2009,ISO /TS 16949
:2009 ,ISO 31000:2009 ,JCI ( Joint Commission International for Healthcare
Accreditations ), JIT, Lean Manufacturing , BQNP( Baldrige National Quality
Program) , MRP , MRPII, OE , OHSAS 18001:2007 , PCE : process cycle
efficiency , PDCA , QPR : Performance Excellence Software( Collaborative
Management , Scorecard ,Process guide, collaborative portal ) SCM , SIX SIGMA,
TOC , TOV ,Theory of Chaos , Lewin Theory , TQM ,ISO 19011:2011 , SA
8000:2014 ,CSR ,ISO 26000:2010 ,BSCI:2009 : Business Social Compliance
Initiative , BPM : Business Performance Management , 8D Problem solving tool , &
GFSI: 2011 (v 6.1)(Global Food Safety Initiative ).
*I have the ability to communicate with multicultural people.

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Ossama ismail cv for linkedin