1. Sachin Gawas
Pune | 8390707838 | sgawas38@gmail.com
Experience Summary
· ITIL Foundation Certificate in IT Service Management.
· Certified System Admin from ServiceNow
· Over 20 months of experience in ITSM tools – ServiceNow, BMC Remedy
· Currently Working with ATOS as a ServiceNow Developer -ITIL (ServiceNow).
Objective
· To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self -
development and help me achieve personalas well as organization goals.
Education
MSC: CS | 2014 | PUNE UNIVERSITY WITH 65.0%
BSC: CS | 2012 | MUMBAI UNIVERSITYWITH 61%
· SSC: State Board with 72.00%
· HSC: Science with 58.00%
Certifications
ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT| 2015
ITIL V3.0 FOUNDATION ATOS CERTIFIED| 2014
SERVICENOW CERTIFIED SYSTEM ADMIN 2015
Skills & Abilities
PROGRAMMING LANGUAGES/TOOLS
· JavaScript, C, C++ and HTML,CSS/ServiceNow,
DEVELOPMENT/ADMINISTRATION
· Developed Client Scripting/Business Rules/Script Include/UI Macros/UI Pages/Workflows.
· Created access control rules/UI Policies/Data Policies.
· Created Database Views/Reports.
· User/Group Management.
· Field and form administration.

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COMMUNICATION
· Confident,articulate, and professional speaking abilities, gathering requirements,providing feedbacks and delivering
the results within the given timeline.
SERVICENOW TRAINER
· I was responsible for training resources on ServiceNow admin profile, based on the task list that I have prepared,which
are translated from actual customer requirements.
Experience
DEVELOPER | PROJECT 1.(MSP) |ATOS| APRIL 2014 – TILL DATE
· Custom Application- Users from different company could define their Mandatory Minimum Data set questions for
different categories, these questions must be answered and captured before an incident is created
· UI Page- Created a UI Page for reporting Problem trends grouped by state. This report was obtained in an iframe and
thus added to the homepage.
· Workflows- Developed twoworkflows for change management process. These workflows contained: various levels of
approvals based on specific conditions (activities), utilities like run script to override approvals in case of Rollback and
set values utility for different stages of approvals.
· UI Actions- Added a client side confirmation Dialog box to the existing UI Action- Cancel Change.
· Client Script- Developed a catalog client script which dynamically loaded the available values on a slush bucket.
· Business Rule- Developed a business rule to cancel all the related features,release tasks, change requests and their
related change tasks when the Release manager force cancels a Release.
· Execution Plans- Developed three reusable execution plans which were used by 10 catalog items. These execution
plans were complete with approvals and tasks.
· Field Administration- Created validation scripts for validation of various field types like ‘date/time’,Integer etc.
· Contextual Security- Created read, write ACLs on table and field level and delete, create and list edit ACLs on table
level based on specific conditions.
· ScriptInclude1- Developed an on-change client script which would call a script include to check if the problem short
description contains a fewparticular keywords, if yes, an alert would appear to check the knowledge base.
· ScriptInclude2- Created a script Include to show the time left for resolution of an incident when loaded.
· Wizards- Created wizards, panels, variables and defined transitions based on specific conditions. The wizards would be
used to create incidents having different impacts, urgencies, severities based on the answer to the variables.
· I created a number of catalog items respective tasks, variable sets and execution plans,catalog client scripts, catalog ui
policies, record producers etc.
· Catalog Client Script- Developed a client script to dynamically provide the end date-time of maintenance/meetings on
selecting the start date-time using glide Ajax.
· Record Producers-Enhanced the OOBrecord producer to align with the KOHL’S Incident Management process.
UI Macro- Created a UI Macro that would allow users to attach any attachment of their choosing directly to the catalog
item.

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DOB-03 November 1990.
PAN- AYGPG4075M