The document discusses how to successfully complete projects by focusing on project success rather than customer satisfaction. It emphasizes setting the project up for success from the beginning by designing implementation cycles, ensuring training and validation are not forgotten, and onboarding users on time and on budget. The overall mindset should be delivering the project on track from start to finish.
Welcome everyone to this session entitled Hit the ground running with the OIM. My name is Antoine, Business Service Manager at Odoo Belgium and I’ll be your host for the next 30 minutes
Why another Methodo:
Based on experience
Adapted to Odoo implementation
It works!
(huge) delays;
an important technical debt;
a higher complexity.
In short, it increases significantly the risk of project failure
It decreases naturally;
It differs from a person to another;
Disagreement is healthy;
Good temperature check.
It decreases naturally;
It differs from a person to another;
Disagreement is healthy;
Good temperature check.
Be patient and competitive, you’re still acquiring your customer
Focus on project velocity & success
Huge competitive advantage
Postpone the non-mandatory features to a later phase
Prove yourself before upselling
Launch in production first
Upsell is 7 times easier than acquizition
People get the software
They get it fast
For a fair price => Don’t sell cheap (see my talk tomorrow about how to sell the methodology)
You are RESPONSIBLE
To responsibilize your customer /!\ SPOC => Project consistency
Customer: What & Why
Odoo: How
Demand to be convinced
You’re not there to say Yes
Keep things SIMPLE
Less of everything, move faster (paperwork, people, meetings)
The most standard possible
Work on remote
Train the Odoo EXPERTS
Train the SPoC (& Key Users)
Build trust and confidence in the product
Keep an eye on change management
Make sure that the end-users will be trained
Always start by aligning everyone’s vision & understanding about the project before moving forward:
Align on the scope
The methodology
The role and responsibilities
=> After that you are ready to begin the implementation
Always start by aligning everyone’s vision & understanding about the project before moving forward. It is what we call the ROI Analysis
Align on the scope
The methodology
The role and responsibilities
Define a planing & budget
Sales part
=> After that you are ready to begin the implementation
During the implementation you start delivering.
Remember: quick wins /!\ → Project moves forward!
First Kick-off: get the implementation started
Cycles based on phasing (Onboard users on time & on budget)
Start implementing and deliver the solutions step by step:
Analysis refinement => ALWAYS
Realization: configuration/dev/data integration
Valitation: testing / validation
If needed go through the process again => Challenging
If validation => End user training
Critical has it is the last step before the go-live => Change management must happen from day 1 (see change management talk)
Spend time for the golive
Be there, be available, most important: do not delay it
Staffing:
The staffing will depend on the project size & requirements
For both customer & integrator
2 examples: QS projects & Large projects
Quickstart projects which can be described as “simple” projects do not need a lot of people involved
Must be: Business advisor + PL + SPOC
Can be: Apps expert + dev + sponsor
=> Output: provide a solution for the end users
This can always evolve through time if the project requires it
We keep the same people
Once a project requires it, more people might involved.
Must be: Business advisor => work with the steering comity & the delivery team
Steering commitee => Project director + SPOC + Sponsor => They do not handle the delivery but ensure that things are moving in the right direction
Delivery team: Project leaders & developer + Key users
Apps expert: punctual intervention
=> We deliver for the end users
OIM:
No dev
Focus on project success
Mindset
Project implementation steps
Project Roles
=> Ensure to implement succcessful projects
By:
Onboard the users on time & on budget