The document discusses various aspects of listening in interpersonal communication. It defines listening as a psychological process that involves receiving, attending to, constructing meaning from, and responding to spoken messages. In contrast, hearing is defined as the physiological process of sound waves stimulating the ear. The document also highlights the importance of listening, noting that people recall only 20% of what they hear long-term. Additionally, it describes different styles of listening like participatory, empathic, non-judgmental, and active listening and provides techniques for effective listening such as paraphrasing, expressing understanding, asking questions, and maintaining eye contact.

8. Listening is the most powerful form of acknowledgment …a way of saying, “You are important.”

9. Listening promotes being heard ‘Seek first to understand, then be understood’ - Stephen Covey

10. PROCESS OF LISTENING Understanding Learning Remembering Recalling Evaluating Judging Receiving Hearing Responding Answering

15. STYLES OF EFFECTIVE LISTENING Syed Arif Ali Shah (7922)

16. NO ONE WOULD TALK MUCH IN SOCIETY IF THEY KNEW HOW OFTEN THEY MISUNDERSTOOD OTHERS. (GOETHE)

39. THANK-YOU