ONLINET Cutomer Directing System and Digital Signage usage for elevating customer service level and achievig full overview of customer flow process in branches and customer service offices.

1. Information in a touch and turn it into a Point of Sale © 2009 – ONLINET Ltd. Improve your Customer Services

2. Introduction How efficient is your Customer Service? Do you know what to change to make it EFFICIENT ? And more than that – PROFITABLE ?

3. Do you know … … what is the average waiting time in your branch network? Why is this important ? A too long waiting time generates unsatisfied customers and less customers served. A too short waiting time makes impossible to generate new sales impulses

4. Do you know … … how long it takes to sell a new product/service to your existing customer and how long is the after-sales administration ? Why is this important ? The employees sales efficiency has a new measurement unit. The effective time spent with customers can be measured.

5. Do you know … … which branch was the most efficient in sales today or this week ? Why is this important ? Reaction time is very important when you make changes or measure the effects of a campaign.

6. Do you know … … in a specific branch, which employees performance are the best ? Why is this important ? The employees with the best results can be rewarded or promoted and the less efficient employees can be sent to additional trainings .

7. Do you know … … that regarding a marketing campaign just started yesterday, how many customers were interested today ? Why is this important ? The success and effectiveness of the product, campaign and channels can be measured even immediately.

8. Tools Tools to improve your Customer Services Tools to turn it into a Sales Point Consulting Queue & Customer Management System Management supporting softwares Consulting Information & Self Service Kiosks Digital Signage solutions

11. ONLINET Queue & Customer Management CDS Desk software in-branch network Counter Display Desk/Clerk/Cashier CDS software / local database server Statistics and Real-time monitoring Dashboard system County-wide network Central display or Plasma/LCD Management Marketing Sales and IT QMS Regional Server

13. Benefits for Clients What did the customers say? „ I hate queuing! This is a different way of waiting” „ I don’t speak English very well but here I can use the services in my own language and I am directed always to a cashier who speaks it too.” „ I have sent a text message to my branch to make a pre-registration. It’s that simple. I will never spend my lunch break in the bank again.” „ I was always treated like a valued customer. With the VIP management policy now I get even more.”

14. Digital Signage solutions Indoor central displays Interactive window display Information kiosks Central management/Monitoring /Statistics Server Indoor and outdoor Digital posters Cashier/Clerk Media Management

20. Customer Portfolio – Finance Sector *Each logo is a registered trademark of it’s own company.

21. Opportunities with ONLINET solutuions

22. Information in a touch Thank you for your attention ! Q & A on Istvan Ujfalvi Export Department Executive +36-70-455-0003 [email_address]