Disaster Recovery isn’t an option; it’s something you have to be prepared for. Traditional Backups are not enough to protect your business, that’s why more and more SMB’s are choosing a combined data Backup and Disaster Recovery solution. Online Support has developed an affordable all-in-one Data Backup and Disaster Recovery solution for SMB’s.

1. Disaster Recovery Webinar
www.onlinesupport.co.uk

2. House Keeping
Type your question here
Send question to us
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3. Presenters
Charlie Wetherall
Sales Director, Online Support
Tim Page
Technical Director, Online Support
www.onlinesupport.co.uk

4. What You Will Learn Today
1. Key factors to consider when designing your Disaster Recovery
Plan
2. Brief overview of how our Disaster Recovery Solution works
3. Demonstration of restoring a server using our Disaster
Recovery Service
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5. Implementing Disaster Recovery
 Brief introduction to Online Support
 Shortcomings of traditional Backup solutions
 Key considerations when developing an
Disaster Recovery plan
 Overview of how our Disaster Recovery
Solution works
www.onlinesupport.co.uk

6. Who Are We?
 IT Solutions and Services company
 Based in West London
 Established in 2002
 Developed a speciality in Online Backup and Disaster Recovery
www.onlinesupport.co.uk

7. Main Causes Of Downtime
0
0%
Software Issues and
Hardware Failure
Data Corruption
35% 61%
Other
4%
Source: EMC European Disaster Recovery Survey 2011
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8. Did You Know?
 “8 out of 10 businesses suffering a major IT disaster that have no
Disaster Recovery plan go out of business” (Source, IBM)
 “50% of all tape Backups fail to restore” (Source, Gartner)
Main causes of Backup failures:
 Lack of monitoring / human error
 Misconfiguration of Backup software
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9. Key Consideration - Down Time
How long can you afford to be down for?
Assumption:
Most companies claim they can be down anywhere from 2hrs to 2 days
Reality:
Following a major hardware failure most companies with traditional Backup
systems can be down from 2 days to 2 weeks
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10. Essentials For Recovery
Two components of
Backup & Disaster Recovery
Safeguarding your data
Protecting your Servers
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11. Key Steps For Continuation
Backup entire server with ability to restore to non
Step 1 similar hardware quickly and easily
Keep a copy of these server images off-site
Step 2 to cater for every Disaster Recovery scenario
Access to both Hot Spare Servers and a Virtual Server
Step 3 Platform to restore your server images
www.onlinesupport.co.uk

12. Access To Your Restored Servers
What would you do if this happened to your offices?
We can recover your servers to our virtual server platform but
what computers would your staff use to access them
 Office computers are likely to have been destroyed
 Home computers are unlikely to be loaded with the relevant applications
As a minimum:
 Keep a copy of all application software and licences off-site.
We can also:
 Provide a ‘virtual PC’ platform preconfigured with your applications and through
which you can access your recovered servers - Access to this ‘virtual PC’ platform
can be from anywhere using ‘Remote Desktop’
www.onlinesupport.co.uk

13. Other Considerations
 What are your critical IT services and applications
 Draw up a list of your critical staff that need to
remain productive
 Make sure all bases are covered – Outside of IT
what else requires consideration to keep your
business both functioning and productive
 Review and update your Disaster Recovery plan
every year
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14. How Our Solution Works?
 We install a Disaster Recovery Appliance at your offices
 The first Backup of your server is a complete image of
the hard drives and every Backup thereafter is
incremental
 Incremental Backups can be taken as often every 15mins
and can be consolidated into daily, weekly and monthly
Backups
 To reduce storage requirements Backups can be deleted
when no longer required and separate retention policies
can be set at each level consolidation
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15. Onsite Data Backup & DR
 This alone provide a comprehensive onsite data Backup and Disaster
Recovery facility
 Since all Backups are stored in a central database. It is very quick and
easy to locate and restore specific files and folders in your ‘point-in-time’
images
 These Backups are a complete image of your servers and there are built
in tools which allow you to easily restore these images to non-similar
server hardware
www.onlinesupport.co.uk

16. Off-site Disaster Recovery
 These Backups can also be encrypted and then
transmitted off-site to our data centre – providing you with
an up-to-date off-site image of your servers
- So as not to impact on your Internet bandwidth this is normally
done once a day over-night
 In the event of a major disaster i.e. fire or flooding, we
can use these off-site server images to completely
recreate your server infrastructure
- Thus catering for every Disaster Recovery eventuality
www.onlinesupport.co.uk

17. Server Recovery Tools
• Restore and host your recovered servers
Virtual Server • Caters for worst case scenarios i.e. fire
and flooding
• Perfect for hardware failure if you
haven’t got a spare server available
Hot Spare Servers
• Saves time on sourcing replacement
server hardware
• Fast recovery service
Headstart Restore
• For businesses which are time sensitive
www.onlinesupport.co.uk

18. Summary
An on-site data Backup and off-site Disaster Recovery solution rolled into
one
Guarantees to recover your server within 1-24hrs of failure
Can offer both on-site and off-site recovery platforms
Can offer a ‘virtual PC platform’ for easy access to your recovered servers
Designed and priced to be affordable to the SME market
www.onlinesupport.co.uk

19. Demonstration
 A file restore within 3mins
 A mailbox restore within 5mins
 A disaster has struck and we restore our
server to completely dissimilar
hardware, within 45mins
 An analogy – compare Backup to a home
insurance policy
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20. Recap Of What You Have Seen
A flat file restore was possible within 3mins. Compare this to traditional Backup
where this may take hours and was probably a Backup from last night
The contents of a mailbox folder was restored within 5mins – simply impossible
with traditional Backup
Our server died and we had it restored, to completely dissimilar hardware, within
30mins
Our Disaster Recovery is a quantum leap forward which combines complete
server Disaster Recovery with instant day to day data protection
www.onlinesupport.co.uk

21. Any Questions?
Type your question here
Send question to us
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22. Next Steps
Thank you for joining us today.
For further information, please contact:
Tim Page Charlie Wetherall
Technical Director Sales Director
0208 232 1203 0208 232 1205
tim@onlinesupport.co.uk charlie@onlinesupport.co.uk
www.onlinesupport.co.uk