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7 reasons why
texting is great for
customer service
1. 97% of U.S.
smartphone
owners use SMS,
making it the
most-used app on
a smartphone.
Source: Pew research 2015
2. There are 500
million tweets
sent each day,
compared to 23
billion text
messages.
Sources: Internet livestats /
portior...
3. Over 60% of
customers would
prefer to text
your business.
Source: Onereach & HarrisPoll
4. Text is the
highest rated
channel in terms
of customer
satisfaction.
Source: Cfi group
5. Texting has a
98% open rate
and a 45%
response rate.
Source: Velocify
6. Texting
converts a $6-20
phone call into a
chat that costs
pennies per
session.
Source: Forrester
7. Nearly 40% of
contact centers
are already using
texting, with
plans to add more
in the coming
year.
source: DimensionDa...
Want to learn
more about
providing great
customer service
over text
message?
Download the
whitepaper here.
Photo credits (ccoLicense)
• Firstslide – Kaboompics
• Image 1 – Pexels
• Image 2 – Freely
• Image 3 – Picjumbo
• Image 4 ...
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7 Reasons Why Texting Is Great for Customer Service

Text messaging may have once been an alternative customer service channel, but more and more businesses are starting to recognize its potential. The question is, will you be one of them?

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7 Reasons Why Texting Is Great for Customer Service

  1. 1. 7 reasons why texting is great for customer service
  2. 2. 1. 97% of U.S. smartphone owners use SMS, making it the most-used app on a smartphone. Source: Pew research 2015
  3. 3. 2. There are 500 million tweets sent each day, compared to 23 billion text messages. Sources: Internet livestats / portioresearch
  4. 4. 3. Over 60% of customers would prefer to text your business. Source: Onereach & HarrisPoll
  5. 5. 4. Text is the highest rated channel in terms of customer satisfaction. Source: Cfi group
  6. 6. 5. Texting has a 98% open rate and a 45% response rate. Source: Velocify
  7. 7. 6. Texting converts a $6-20 phone call into a chat that costs pennies per session. Source: Forrester
  8. 8. 7. Nearly 40% of contact centers are already using texting, with plans to add more in the coming year. source: DimensionData
  9. 9. Want to learn more about providing great customer service over text message? Download the whitepaper here.
  10. 10. Photo credits (ccoLicense) • Firstslide – Kaboompics • Image 1 – Pexels • Image 2 – Freely • Image 3 – Picjumbo • Image 4 – Pexels • Image 5 – stocksnap • Image 6 – pixabay • Image 7 – kaboompics • Image 8 - Pixabay • PhotoCreditslide– Pexels

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