This document discusses the evolution of user experience (UX) at SAP, the world's third largest software company. It describes SAP's efforts to harmonize and improve UX through three phases: initially harmonizing a global distributed UX team, then innovating with new UI models for different devices and trends, and most recently changing market perception by focusing on renewing key scenarios and enabling customer-grade UX for new applications. The current approach centers on frameworks, tools, and empowering product owners to prioritize excellent UX.
40. SAP is fully committed to an amazing UX
Board
Commitment
UX Responsibility
with All Product Owners
Design Thinking
User-Centered Design
LEAN
SAP Design Guild
experience.sap.com
Organization
Individual
Empowerment
UX
Communities
User-centric
Processes
Strategy
Central UX Team