1. Developing students’ skills
Submitted by:
 Ikram Ait dra
 Nadia Bat
 Brahim Mezgar
 Elmostafa Omarakly

2. Content:
 introduction
 Tips for success
 Talking to clients
 Snail mail and formal texts
 Tellephoning
 Dealing with visitors
 Talking to colleagues
 Reporting to managers
 Presentations and Q&A sessions
 suggested activities

3. Tips for success
 Students’ ability to achieve a task: a task
should be very specific so that it can be
mesurable in terms of performance.
 Decontextualised practice when it is
necessary: : sometimes you have to
decontexualise the language practice
because of certain practical reasons(lack of
materials) but then you have to tell students
how it relates to the performance areas and
more practical situations.

4.  Using authentic materials: put students in real
like sitaution for language practice.
 Ongoing assessement: ongoing assessement
is important in the same way as summative
assessement especially because of the
ongoing of reporting to your manager.

5. Talking to clients
Students should be able to:
 Introduce themslves and their
Companies.
 Put their clients at ease through very smoth
conversations, avoiding embarassement…
 Keep the conversation going.

6. Snail mail and formal texts:
Students are required to :
 Achieve a certain level of formality.
 Be introduced to conventions and layout for letters:
1-Block layout( no intended paragraphs) and open punctuation ( no
commas in addresses).
2-Initials must be included with the surname: instead of using Mr j
3-Know how letters begin and end: for eg. Using a name in the
salutation and with expressions like yours sincerly/ yours truly in
USA.
For people and companies whose name we don’t know, letters
beging with expressions like Sir/ Madam/ gentlemen in USA and
end with expressions like yours faithfully…

7. Telephoning
Teachers should help students to :
 overcome their fear and be more confident.
 understand how telephones are typically used
in Britich or American corporations.

8. Telephoning
 Improve their pronunciation(stress, intonation,
pauses…) and audible non-verbal languag
( understanding the meaning of silence,
pauses…).
 Be familiar with how the telephone is usually
answered in the companies (good morning/
afternoon ! name of the company) and how
the conversation is ended. (thanks for calling,
goodbye, ok bye…).

9. Dealing with visitors
Students should :
 Imagine real like situations for language
practice.
 practice common beginings: how to begin a
conversation, ask appropriate questions and
responses…
 Improve both their verbal (linguistic skills) and
non-verbal language (eye contact, body space…)
through role play activities.

10. Talking to colleagues
Practice should be devoted to:
 Identifying the cultutral differences at the level
of converstaion, turn taking, and topic
management.
 Making students aware of the importance of
body language.
 Consider what specific language can be used
depending on specific relaxed situations.

11. Reporting to foreign managers
students should :
 Understand that the way they report
to the foreign managers is culturally
defined : understand your relationship with foreign
colleagues and boss and the way you should
report to them.
 Be aware of the importance of the language
practice in terms of both career developement
and day-to-day survival.

12. Presentations and Q&A
sessions
Students should be aware that:
 presentaions can take many forms: they can be
presented in one’’s own company, at a client’s, at
home or abropad, for one person or many people.
 Q&A sessions is an integral part of the
presentations.
 what makes a good presentation: help students
understand what makes a presentation good
(effective planning, effective use of different visual
aids, body lge, non vebal lge…

13. Suggested
practical
activities

14. Activity1: sales and clients
Ikram AIT DRA

15. Activity2: Question Quandry
 Students select and practice questions
typically used by people when they first meet.
o Language: selected by the teacher
o Level: elementary and above
o Time: 15-20
Nadia BAT

16. Mini lesson
by: Brahim
Mezgar