3. MOTIVATION………..
The process that initiates,
guides and maintains goal-
oriented behaviors.
The act or process of
stimulating, providing and
incentive or motive especially
for ant act.
4. TYPES OF MOTIVATION.
EXTRINSIC:- drive to action that
springs from outside influences
instead from ones’s own feelings.
INTRINSIC:- Stimulation to adopt
change in behavior for one’s own
internal satisfaction or fulfillment.
WHAT MOTIVATES YOU…?!
Make the sale group
dynamics….
5. The Highest Form of Motivation is TakingThe Highest Form of Motivation is Taking
Ownership and Responsibility for YourOwnership and Responsibility for Your
Own Feelings, Thoughts and Behaviors.Own Feelings, Thoughts and Behaviors.
7. COMMUNICATION
The art of
conveying
information and
the understanding
of that information
from one person to
another.
The communication closed loop:-
sender—channel—receiver (feedback).
The real measure of good communication
is…..
8. LISTENING SKILLS.
We were given only two ears
and one mouth because
listening is twice as hard as
talking!!!
How to listen.
•Attention( face the speaker).
•Maintain eye contact
•Minimize external distractions.
•Paraphrasing.
•Keep an open mind.
•Clarifying.
•Perception check
Successful communication is the
establishment of a common ground
between two people.
Agreeing to disagree or agree!
Communication group
dynamics….
10. LEADERSHIP
Leadership is influencing people to
follow in the achievement of a
common goal.
Harold Koontz and Cyril O’Donnel.
Leadership is influencing people to
follow in the achievement of a
common goal.
Paul Hersey, Kenneth H. Blanchard
Everyone has the capacity to be a
leader.
12. GROUP.
An assemblage, eitherAn assemblage, either
of persons or things,of persons or things,
collected without anycollected without any
regular form orregular form or
arrangement.arrangement.
13. TEAM.
What do they have in common?
A team is a small numberA team is a small number
of people withof people with
complementary skills whocomplementary skills who
are committed to aare committed to a
common purpose,common purpose,
performance, goals andperformance, goals and
common approach forcommon approach for
which they holdwhich they hold
themselves mutuallythemselves mutually
accountable.accountable.
(A team can be a group but(A team can be a group but
a group may nota group may not
necessarily be a team).necessarily be a team).
14. Characteristics of a great team.
….Clear Goals
….Clear Team Strategy
….Team Structure
…Clear Roles
….Focus on Performance
…Members possess KNOWLEDGE
…Do the work together
…RESPECT team leader