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Is Field Service
Management
Software useful
for your
company?
Field Service Management software
allows Maintenance, Contracting, HVAC
and Inspection companies to optimize
their field service teams.
The speed and quality with which you can react to
customer requests helps to improve customer
satisfaction and attract new customers. Fulfilling the
agreed upon Service Level Agreements (SLA’s) makes
all the difference.
Scheduling & planning
increase productivity
Your Field Service Manager or Dispatch Operations creates the
assignments or receives them from the work planner or
helpdeskand immediately forwards them to the appropriate service
technician.
Because everything happens real-time, the field service
dispatchercan easily see which technicians are doing, what and
whether or not they are still on schedule. This way certain jobs – if
necessary – can be easily rescheduled or assigned to other
colleagues.
➔ Odyssee Mobile Visual Scheduler
speeds up the planning and scheduling
process; less time spent at a keyboard
means more time doing hands-on work.
➔ Process automation creates high
integrity, compliant and confident
planning and scheduling processes.
➔ Easy to learn and easier to use built-in
Odyssee Mobile user interface ensures
immediate user adaptation resulting in
speedy ROI and low TCO.
Invoice Time 85%
Administration Performance 93%
Be on Time 89%
Measurable benefits
Your Dispatcher or Dispatch team can:
➔ Schedule work orders with an easy ‘drop & drag’ function
➔ Consult field service information such as the status and result
of the current job dispatched;
➔ Get access to the information from the ERP thanks to a fast
ERP link and integration;
➔ Track the technician’s current inventory and how far they are
from a restocking station, etc.
➔ Have a real time overview of the technician’s location and
who can be sent to deal with unforeseen circumstances,
thanks to Geo localization or GPS fleet management.
➔ Immediately check what was noted with the customer, with
the work order scheduling tool;
➔ Thanks to the electronic signature they know who signed
the work order, as well having an overview of hours and used
spare parts in his mailbox.
Functionalities
Is Field Service Management software useful for
your company?
Get your Free Demo!
Note that the cloud field service software from Odyssee Mobile offers a free trial.
Experience for yourself on the internet what the benefits of a field service management tool
mean for your business or ask Odyssee for a free ROI calculation.
Copyright © 2015 Odyssee Mobile. Stalingradlaan 100 - 1000 Brussel - België, T +32 2 513 48 19, Email:
marketing@odysseemobile.com

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Is field service management software useful for your company?

  • 1. Is Field Service Management Software useful for your company?
  • 2. Field Service Management software allows Maintenance, Contracting, HVAC and Inspection companies to optimize their field service teams. The speed and quality with which you can react to customer requests helps to improve customer satisfaction and attract new customers. Fulfilling the agreed upon Service Level Agreements (SLA’s) makes all the difference.
  • 3. Scheduling & planning increase productivity Your Field Service Manager or Dispatch Operations creates the assignments or receives them from the work planner or helpdeskand immediately forwards them to the appropriate service technician. Because everything happens real-time, the field service dispatchercan easily see which technicians are doing, what and whether or not they are still on schedule. This way certain jobs – if necessary – can be easily rescheduled or assigned to other colleagues.
  • 4. ➔ Odyssee Mobile Visual Scheduler speeds up the planning and scheduling process; less time spent at a keyboard means more time doing hands-on work. ➔ Process automation creates high integrity, compliant and confident planning and scheduling processes. ➔ Easy to learn and easier to use built-in Odyssee Mobile user interface ensures immediate user adaptation resulting in speedy ROI and low TCO. Invoice Time 85% Administration Performance 93% Be on Time 89% Measurable benefits
  • 5. Your Dispatcher or Dispatch team can: ➔ Schedule work orders with an easy ‘drop & drag’ function ➔ Consult field service information such as the status and result of the current job dispatched; ➔ Get access to the information from the ERP thanks to a fast ERP link and integration; ➔ Track the technician’s current inventory and how far they are from a restocking station, etc. ➔ Have a real time overview of the technician’s location and who can be sent to deal with unforeseen circumstances, thanks to Geo localization or GPS fleet management. ➔ Immediately check what was noted with the customer, with the work order scheduling tool; ➔ Thanks to the electronic signature they know who signed the work order, as well having an overview of hours and used spare parts in his mailbox. Functionalities
  • 6. Is Field Service Management software useful for your company? Get your Free Demo! Note that the cloud field service software from Odyssee Mobile offers a free trial. Experience for yourself on the internet what the benefits of a field service management tool mean for your business or ask Odyssee for a free ROI calculation.
  • 7. Copyright © 2015 Odyssee Mobile. Stalingradlaan 100 - 1000 Brussel - België, T +32 2 513 48 19, Email: marketing@odysseemobile.com