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James Sutter
James Sutter
NegóciosTecnologia
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ITIL
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? ,[object Object],[object Object],[object Object],[object Object]
What is ITIL? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? Service Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? Service Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? Service Transition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? Service Operation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is ITIL? Continual Service Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Why ITIL? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How did we begin? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object],[object Object]
What have we done? ,[object Object],[object Object],[object Object]
What do we expect to gain? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do we expect to gain? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object]

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