Mais conteúdo relacionado Semelhante a [Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL (20) [Nuxeo World 2013] CAPGEMINI NL AND NUXEO: ONE YEAR LATER, GREAT THINGS HAVE HAPPENED - CAPGEMINI NL1. Capgemini and Nuxeo
One year later, great things have happened
Patrick Buschman
Managing Consultant
Nuxeo World 2013
2. A succesful 2013 in facts
Growing funnel (and PoC’s) for Nuxeo
4 Projects
Netherlands Forensics Institute (NFI)
MVB Marketing- und Verlagsservice des Buchhandels GmbH
Welzorg (specialized in rehabilitation-tools)
UWV
Capgemini Solution – Customer Interaction Platform
Trained 10 Capgemini consultants on Nuxeo in both projects and support
>5 (big) prospects currently!
Capgemini Netherlands translated Nuxeo to Dutch (available soon)
Copyright © Capgemini 2013. All Rights Reserved
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3. NFI
Our Challenge
Getting grip on complex information needs
Provide a highly dynamic platform which can adapt to customer needs
Digitize the total document flow for the company’s primary process
Connect legacy-systems to Nuxeo to facilitate the transition-phase
Improve availability of files for Public Audits
The result
Nuxeo has been implemented and used by the first two departments
Schedule for the whole institute has been set: By the end of 2013 total roll-out
Integrated with all laboratory-equipment for reporting on the investigation
Budget is created for further (internal) development
• Customers can requests investigations online via a Hippo-portal
Capgemini Case Study
• http://www.nl.capgemini.com/bronnen/nieuw-digitaal-dossier-en-klantportaal-voor-nfi-english
Copyright © Capgemini 2013. All Rights Reserved
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4. MVB Marketing- und Verlagsservice des
Buchhandels GmbH
Their product VLB (Verzeichnis Lieferbarer Bücher )
is known as the largest professional bibliographical search and up-to-date trade
information on the books in print. Moreover VLB is the database for price reference of
German books with fixed retail prices
Large customers like Apple and Amazon.de
Total export of pricing-information 4 times per day
3 million records with extensive metadata-sets each time
Copyright © Capgemini 2013. All Rights Reserved
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5. MVB Marketing- und Verlagsservice des
Buchhandels GmbH
Our Challenge
Supporting the customer on their Nuxeo Project
Managing 21Terrabytes of assets: Ebooks and Audio-books
Connecting Nuxeo-Content to VLB: the database for price reference of German
Ebooks and Audiobooks with fixed retail prices
Providing QA-Checks for to determine the quality and integrity of assets
The result
Ongoing project with a team of 2 developers
Customisations for high speed importing of assets
Importing 26 assets (+/- 2MB per asset) per second
On-the-fly QA-Checks for Assets
QA-Checks can be changed and rechecked by business needs
24x7 access to 21TB of assets
Copyright © Capgemini 2013. All Rights Reserved
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7. CEO’s worldwide:
Good customer experience gives
20 percent
more revenue
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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8. Key Findings of Gartner Digital Marketing Research
Source: Gartner U.S. Digital Marketing Spending Survey, 2013
Copyright © Capgemini 2013. All Rights Reserved
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9. Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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10. But
37%
is just
starting to
improve customer
experience
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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11. What is holding them back
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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13. Customer Interaction Platform
Channels
Workflow
Search
Platform functionality:
Managing customer
information and profiles
Multi-channel publication
Content
Document
CRM
Flexible workflow
State-of-the-art
documentmanagement
Lots of search-possibilities
Strong security-features for
usage in high-secure
environments
Copyright © Capgemini 2013. All Rights Reserved
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16. UX and Design – Homepage
1.
2.
3.
4.
Apply on-the-fly
Login with DigiD
Search
Relevant information
Copyright © Capgemini 2013. All Rights Reserved
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17. UX and Design – Requestform
1. Wizard
2. Relevant information
3. Requestform
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18. Customer Interaction Platform
5 benefits
1
No technological hurdles
content in order, focus on interaction
2
With proven methodes to your goals
small steps, more effect
3
Always consistent on each channel
Your brand enforces and gains value
4
Lower time to solve, often only 1 moment of contact
Turn customer problems into satisfaction
5
Serve more customers with less employees
More revenue, less costs
Copyright © Capgemini 2013. All Rights Reserved
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