3. When have you been
an outsider?
How did that affect you?
4. A deep sense of love and
belonging is an irreducible need
of all people. We are biologically,
cognitively, physically, and
spiritually wired to love, to be
loved, and to belong. When those
needs are not met, we don't
function as we were meant to.
We break. We fall apart. We
numb. We ache. We hurt others.
We get sick.
~ Brene Brown
23. I’ve learned that
people will forget
what you said,
people will forget
what you did,
but people will never
forget how you made
them feel.
Maya Angelou
American poet, novelist, educator, civil rights activist 1928 - current
35. Bias doesn’t make you prejudiced,
it makes you human.
Even people who consciously reject
negative stereotypes, can still hold
these at an unconscious level.
41. The world is a dangerous place,
not because of the people who are evil,
but because of the people
who don’t do anything about it.
~ Albert Einstein
44. Thankyou Thankyou Thank you very much thanks thankyou
thankyou thank you very much Thankyou Thankyou Thank
you very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks thankyou
thanks thank you very much Thankyou Thankyou Thank you
very much thanks thankyou thanks thank you very much
Thankyou Thankyou Thank you very much thanks
What’s the nicest thing
anyone’s done for you this week?
46. Micro-messages: little things matter
micro-affirmations micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
47. Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
48. Micro-messages: little things matter
micro-affirmations
• nods & smiles
• introductions
• asking for opinions
• checking name spelling &
pronunciation
• welcoming partners
micro-inequities
• rolling of eyes
• mispronounced names
• names left off lists
• wrong food provided
• cutting off ideas
• attributing to others
Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.
53. TING
聽 Your HEART
to understand
the feelings of
the speaker
Your EYE to
observe the
nonverbal
messages
Your MIND to
understand the words
54. TING
聽
Your EAR
to hear
the words
Your HEART
to understand
the feelings of
the speaker
Your EYE to
observe the
nonverbal
messages
Your MIND to
understand the words
55. Watch your Micro-messages
Listen with TING
Check expectations
- What does being on time mean to you?
- How do you ask for help?
??
56. Inclusion Champions
Model from the Top
Find Common Ground
Little Things Matter
Reframe Political Correctness
58. Inclusion Champions
Model from the Top
Find Common Ground
Little Things Matter
Reframe Political Correctness
Is it a Difference that Makes
a Difference?
59.
60. Is it a difference
that makes a difference?
Health & Safety Productivity
Legality Cost
... ‘because I don’t like it’
is not a good enough
reason…!
61. ‘I don’t like
that man.
I must get to
know him
better’.
Abraham Lincoln
US President 1861-1865