Presented at Central Luzon Chapter of PSP last July 15, 2011 - Fontana Convention Center, Clarkfield Pampanga

1. By Noel C. Santos, M.D. “Cases” – Aspects of Total Quality Management

2. Total Quality Management Management concept popularized by W.E. Deming in Japan in the 1940s Reinforces the importance of superior quality within projects of any size or type Making a resurgence since its most recent peak during the 1980s.

3. For a TQM program to be successful Five major things must be in place within an organization. The five aspects of Total Quality Management

4. They are: Continuous improvement Customer satisfaction Measurability Managerial involvement Organizational support for total quality

5. Continuous improvement Short and iterative production cycles Allows for fixes and enhancements to be made almost immediately on the spot

6. Customer Satisfaction Necessary for a TQM program to work Not enough to simply improve processes to put errors to an absolute minimum Must be aware of the needs of its customers and tie those needs into the process

8. Documented and accessible

9. “What is not written is not done”

10. Monitoring

12. Organizational Support System Must be an in place for the program to work There must be a linkage between the TQM program with: financial, strategic, and the human resources aspects of the organization Truly reap the rewards of total quality management

13. GOOD MORNING!!!!