Keynote by Niels Pflaeging at Seoul Smart Work Conference 2018!

1. 2018 Seoul Smart Work Week
Seoul/KR, 13.11.2018
@NielsPflaeging @RedForty2
#SSWW2018
Winning against the enemies of Smart Work:
Why great work & organizations call for a renaissance, not a revolution

2. Top
Bottom

11. Process Project

13. Idea
Innovation

14. Idea
Innovation
Creativity

15. Data Information

16. ? ?Data Information ? ?

17. ? ?Data Information Knowledge ?

18. ? ?Data Information Knowledge Mastery
(“Make sense“) (“Make knowledge“)
Scamming
Practicing

19. Top
Bottom

20. Outside
Inside

21. Industrial Age
Mechanistic, dead, steering
Functionally divided, individualizing
Work the people!
Top-down, managed
In parallel, in line
Centralized, efficiency-oriented, stability-seeking
Knowledge Age
Systemic, alive, market-driven
Functionally integrated, team-based
Work the work!
Outside-in, led, socially dense
With-each-other-for-each-other
Decentralized, complexity-robust

22. Theory X Theory Y

23. Theory X
Leadership
Responsibility
Creativity
Motivation
People must be forced or bribed
to make the right effort
People would rather be directed than
accept responsibility (which they avoid)
People are motivated mainly by money
and fears about their job security
Most people have little creativity - except when it
comes to getting around rules
Theory X Theory Y
People dislike work,
find it boring,
and will avoid it if they can
Attitude

24. Theory X Theory Y
Leadership
Responsibility
Creativity
Motivation
People will direct themselves
towards a target that they accept
People will under the right conditions seek
and accept responsibility,
Under the right conditions, people are motivated
by the desire to fulfill their own potential
Creativity and ingenuity are widely distributed
and grossly underused
People must be forced or bribed
to make the right effort
People would rather be directed than
accept responsibility (which they avoid)
People are motivated mainly by money
and fears about their job security
Most people have little creativity - except when it
comes to getting around rules
Theory X Theory Y
People need to work and want
to take an interest in it.
Under right conditions, they enjoy it
People dislike work,
find it boring,
and will avoid it if they can
Attitude

27. as

28. Top
Bottom

29. Relationship
Individual

30. Outside
Inside

31. Informal Structure
Power: Influence
Value Creation Structure
Power: Reputation
Formal Structure
Power: Hierarchy

32. Informal Structure
Power: Influence
Value Creation Structure
Power: Reputation
Formal Structure
Power: Hierarchy

33. Culture

34. Informal Structure
Power: Influence
Value Creation Structure
Power: Reputation
Formal Structure
Power: Hierarchy

35. Industry
Retail
Services
Governmental/
NGOs
It is possible

36. Law Beta Alpha
§1 Freedom to act Connectedness not Dependency
§2 Responsibility Cells not Departments
§3 Governance Leadership not Management
§4 Performance climate Result culture not Duty fulfillment
§5 Success Fit not Maximization
§6 Transparency Intelligence flow not Power accumulation
§7 Orientation Relative Targets not Top-down prescription
§8 Recognition Sharing not Incentives
§9 Mental presence Preparedness not Planning
§10 Decision-making Consequence not Bureaucracy
§11 Resource usage Purpose-driven not Status-oriented
§12 Coordination Market dynamics not Commands

37. Knowledge Age
Systemisch, lebendig
Systemic, alive, market-driven
Functionally integrated, team-based
Work the work!
Outside-in, led, socially dense
With-each-other-for-each-other
Decentralized, complexity-robust
Industrial Age
Mechanistic, dead, steering
Functionally divided, individualizing
Work the people!
Top-down, managed
In parallel, in line
Centralized, efficiency-oriented, stability-seeking

38. Today
Then
Now
New
Now
New
Now
New

39. Now
New
Now
New
Now
New

40. Your people are not the problem.
Your system is.
Systems drive behavior.
Not the other way ´round.
We have to stop ”working our people”,
and start working, or flipping organizational models,
or systems, instead.
Together.
The radically decentralized “peach“
model of organizing is not an option:
It is a necessity!

41. 2018 Seoul Smart Work Week
Seoul/KR, 13.11.2018
@NielsPflaeging @RedForty2
#SSWW2018
Winning against the enemies of Smart Work:
Why great work & organizations call for a renaissance, not a revolution