The document discusses counselling, mentoring, and coaching in higher education. Counselling involves talking through problems with a professional to gain insight and work towards acceptance or change. Mentoring pairs an experienced person with a less experienced one to facilitate growth through teaching, coaching, and challenging. Coaching focuses on improving specific skills and meeting goals set with the coach through direct feedback. While related, counselling, mentoring, and coaching each have distinct purposes, processes, and roles for those involved.

1. MASTER OF EDUCATION OF STRATEGIC
MANAGEMENT AND LEADERSHIP (ED705)
EDU 701- EDUCATION AND HUMAN DEVELOPMENT
COUNSELLING, MENTORING AND COACHING IN
HIGHER EDUCATION
Presenter: Nour Amera Binti Md Nordin
Student ID: 2014285724
Date: Tuesday, 2 December 2014
Lecturer Name: Dr Nabilah Binti Abdullah (PhD)

2. COUNSELLING, MENTORING AND
COACHING IN HIGHER
EDUCATION

3. COUNSELLING
Counselling is a process where, by talking to a professional about
how you’re feeling, you can work out, or try to change, the things
that cause you distress.

4. COUNSELLING
 A good counsellor will work with you to find a solution
to your problem, even if that solution just means
accepting that a particular situation cannot be
changed, and helping you to cope with this.
 Every counsellor is a bit different and will have their
own approach. Some will do more talking or ask more
questions, and some will want to just let you talk.
Finding someone you’re happy to talk to is really
important.
 The term ‘counselling’ includes work with individuals
and with relationships which may be developmental,
crisis support, psychotherapeutic, guiding or problem
solving The task of counselling is to give the ‘client’ an
opportunity to explore, discover and clarify ways of
living more satisfyingly and resourcefully.(BAC 1984)

5. COUNSELLING
The aims of counselling
 Insight
 Relating to others
 Self awareness
 Self acceptance
 Self actualization/ individuation
 Enlightenment
 Problem solving
 Psychological education
 Acquisition of social skill
 Cognitive change
 Behaviour change
 Systematic change
 Empowerment
 Generatively a social action
 Restitution

6. COUNSELLING
Student Services/Special Education: School Guidance
and Counselling
 The guidance and counselling of students
is an integral component of the
educational mission of the school.
Guidance and counselling services and
programs promote the personal/social,
educational, and career development of
all students.

7. COUNSELLING
How counselling works in education field
Information for
students
Working with
students
Working with
parents and
guidance's
Working with
school
community
Working with
Colleagues and
Professional
Associates
Consultation
support
provided

8. MENTORING
Mentoring is most often defined as a professional
relationship in which an experienced person
(the mentor) assists another (the mentoree) in
developing specific skills and knowledge that will
enhance the less-experienced person’s professional
and personal growth.

9. MENTORING
Mentoring is the relationship between an experienced
person and less experienced person for the purpose of
helping the one with less experience.
 What does a mentor do?
 The following are among the mentor’s functions:
 Teaches the mentoree about a specific issue
 Coaches the mentoree on a particular skill
 Facilitates the mentoree’s growth by sharing resources and networks
 Challenges the mentoree to move beyond his or her comfort zone
 Creates a safe learning environment for taking risks
 Focuses on the mentoree’s total development

10. MENTORING
What are the benefits of mentoring?
How it benefit your organization?
 Enhancing strategic business initiatives
 Encouraging retention
 Reducing turnover costs
 Improving productivity
 Enhancing professional development.
 Using your own employees, instead of outside consultants, as
internal experts for professional development
 Creating a mentoring culture, which continuously promotes
individual employee growth and development.

11. Mentors enjoy many benefits,
including:
 Gains insights from the mentoree’s background
and history that can be used in the mentor’s
professional and personal development.
 Gains satisfaction in sharing expertise with
others.
 Re-energizes the mentor’s career.
 Gains an ally in promoting the organization’s
well-being.
 Learns more about other areas within the
organization.

12. Mentorees enjoy many
benefits, including:
 Gains from the mentor’s expertise
 Receives critical feedback in key areas, such as
communications, interpersonal relationships, technical
abilities, change management and leadership skills
 Develops a sharper focus on what is needed to grow
professionally within the organization
 Learns specific skills and knowledge that are relevant to
personal goals
 Networks with a more influential employee
 Gains knowledge about the organization’s culture and
unspoken rules that can be critical for success; as a result,
adapts more quickly to the organization’s culture
 Has a friendly ear with which to share frustrations as well
as successes.

13. Are there different types of
mentoring models in a
structured program?
 One to one mentoring
 Resources based mentoring
 Group mentoring
 Training based mentoring
 Executive mentoring

14. COACHING
 Coaching – Coaching is the training or development or
development processes via which an individual is
supported while achieving a specific personal or
professional competence result or goal.

15. COACHING
 ‘Coaching relates primarily to performance
improvement (often short-term) in a specific
skills area.
 The goals, or at least the intermediate or sub-goals,
are typically set with or at the
suggestion of the coach.
 While the learner has primary ownership of
the goal, the coach has primary ownership of
the process. In most cases, coaching involves
direct extrinsic feedback (i.e. the coach
reports to the coachee what he or she has
observed).

16. COACHING
TIPS FOR EFFECTIVE COACHING
The coach is not
in control
You need
permission to
coach
Be a
knowledgeable
coach and
resources
Help manager
develops her own
solutions
The coach is
always an
educator
Practice Highly
Honed
Communication
Skills for Coaching

17. COMPARISON BETWEEN
COUNSELLING, MENTORING AND
COACHING

18. MENTOR vs COACH

19. MENTORING vs COACHING

20. COUNSELLING vs COACHING