2015/05/15 OTRS4の紹介と初期設定手順ガイド@ハートビーツ勉強会(hbstudy)

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アジェンダ・自己紹介・OTRSの概要と各種プラグインの説明・事前準備確認・インストール後の各種初期設定　（休憩　20:35 〜 20:45 10分間）・業務シナリオより、キューの作成、ポストマスターフィルタ、Zabbix連携の設定など・業務シナリオに沿って業務開始（受付~返答まで）・質疑応答など

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2015/05/15 OTRS4の紹介と初期設定手順ガイド@ハートビーツ勉強会(hbstudy)

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