Malaysia Airlines Flight MH370 carrying 227 passengers and 12 crew members disappeared on March 8, 2014 shortly after taking off from Kuala Lumpur. The plane lost contact with air traffic control 120 nautical miles off the east coast of Malaysia and a massive international search effort has been unable to locate the missing flight. The disappearance of MH370 could significantly impact Malaysia Airlines through a loss of customer trust and declining revenues as travelers avoid the airline in the aftermath of the incident.