Noel Temena
6 SlideShares 25 Seguidores 69 Seguindos
Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant
Setor
Technology / Software / Internet
Site
www.i-ttm.com
Sobre
Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools. HIGHLIGHTS 2nd level Application Support in an Enterprise environment Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70% Task Automation: App to App data exchange, Data formatting and conversion Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students) Provided remote technical support for 200 plus Enterprise Applications Supported de...
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Marcadores
service desk (itsm) it troubleshooting management itsm help desk information technology technical support outsourcing it troublehsooting it service management problem identification management enterprise it swat technical manual it troubleshooting problem solving skill information communication technology data center itil it troublehshooting windows 7 technology fault isolation fault identification it process problem isolation sev1 troubleshooting training swat team tactical troubleshooting
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Apresentações

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ITTM: Troubleshooting Skill Manual

Noel Temena • Há 11 anos
Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant
Setor
Technology / Software / Internet
Site
www.i-ttm.com
Sobre
Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools. HIGHLIGHTS 2nd level Application Support in an Enterprise environment Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70% Task Automation: App to App data exchange, Data formatting and conversion Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students) Provided remote technical support for 200 plus Enterprise Applications Supported de...
Marcadores
service desk (itsm) it troubleshooting management itsm help desk information technology technical support outsourcing it troublehsooting it service management problem identification management enterprise it swat technical manual it troubleshooting problem solving skill information communication technology data center itil it troublehshooting windows 7 technology fault isolation fault identification it process problem isolation sev1 troubleshooting training swat team tactical troubleshooting
Ver mais