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Assignment 1
- 1. The Use of RFID at Library X Noelle Monforton LIS 7050
- 2. Library X Serves a suburban community of approximately 60,000 in southeast Michigan. Moved to new premises in 2010. Interviewed Jessie, a circulation clerk, and Willa, the circulation department head. When interviewed, both Jessie and Willa identified Library X’s use of an RFID system as a valuable service provided to their patrons.
- 3. What is an RFID system? Radio frequency identification (RFID) systems include RFID tags, readers, and software. RFID tags are microchips embedded in labels that hold an item ID and item type. Readers pick up information via antennae. Software interprets information and translates to library circulation software.
- 4. The Benefits of Implementing RFID Streamline check-in and check-out processes Patron privacy via self-checkout stations Drive-up automated book drop Reduction of repetitive motion
- 5. Issues with RFID Cost. Library X spent approximately $550,000 to implement Cost in man-power to convert existing collection Incompatibility of non-RFID items Vulnerability of automated sorting machine to the elements
- 6. Impact on Staff Staff spent less time physically handling items. On circulation desk, staff are freed up to perform customer service and other circulation duties. Automated sorting machine requires constant attention to prevent jams, empty sorting bins, and manually process holds and ILL. Overall, staff workload has altered more than it has decreased.
- 7. Conclusion Despite the issues with implementing their RFID system, the staff at Library X are very pleased with their decision. The RFID system allows them to provide excellent service to their patrons.
- 8. References Caldwell-Stone, D. (2010). RFID in libraries. Library Technology Reports, 46(8): 38-46. Retrieved from: http://search.proquest.com.proxy.lib.wayne.edu/docview/814861254?accounti d=14925 Chapter 1: Library RFID systems for identification, security, and materials handling. (2012). Library Technology Reports, 48(5), 9+. Retrieved from: http://go.galegroup.com.proxy.lib.wayne.edu/ps/i.do?id=GALE%7CA33202218 2&v=2.1&u=lom_waynesu&it=r&p=AONE&sw=w&asid=130ab317b7cfaadd580 a3a57032e9859 Dwivedi, Y. K. (04/2013). RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction. International Journal of Information Management. 33(2). DOI:10.1016/j.ijinfomgt.2012.10.008 Handy, S. (2014). Considering RFID? consider this. Computers In Libraries, 34(9), 19-22. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=99233737&site=ehost-live&scope=site Powell, M. (2006). RFID: Debunking the myths. Colorado Libraries, 32(3), 19- 21. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=502888302&site=ehost-live&scope=site
- 9. References Continued Roy, S., & Basak, M. (2011). RFID technology in libraries and information centers: Beginning of a new era. International Journal Of Information Dissemination & Technology, 1(4), 249-252. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=76115944&site=ehost-live&scope=site Singh, J., Brar, N., & Fong, C. (2006). The state of RFID applications in libraries. Information Technology & Libraries, 25(1), 24-32. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=502978194&site=ehost-live&scope=site Singh, N., & Mahajan, P. (2014). RFID and it's use in libraries: A literature review. International Journal Of Information Dissemination & Technology, 4(2), 117-123. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=97769665&site=ehost-live&scope=site Walczyk, D., & Mohamed, H. (2009). RFID and its message. Library Journal, 134(20), S4-S7. Retrieved from: http://proxy.lib.wayne.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=llf&AN=502993345&site=ehost-live&scope=site Zimerman, M. (2011). Radio frequency identification (RFID): Time to take another look. OCLC Systems and Services, 27(2): 146-54. Retrieved from: http://dx.doi.org.proxy.lib.wayne.edu/10.1108/10650751111135436
Notas do Editor
- Despite the many benefits of an RFID system, there are a few issues that Library X has come across as well. The biggest was the cost. Library X spent approximately 550,000 dollars implementing their RFID system. This included the purchase price of their automated book drop sorting machine, the reader pads installed at all of their circulation stations and self-checkout stations, and the RFID tags themselves. There was also a high cost in the man-power needed to convert their collection to RFID. It took their staff, supplemented by many unpaid volunteers, weeks to complete the project before the library reopened at their new premises in 2010. Another issue they have come across is the incompatibility of non-RFID items from other libraries. These items negate the advantage of RFID enabled checkout stations as they have to be processed manually. Another major issue with Library X’s RFID system is the vulnerability of their automated book drop sorting machine to the elements. Like all electronics, it doesn’t like water or dirt. Staff have to watch items carefully to ensure excess moisture and dirt do not come into contact with the machine lest it malfunction.
- We should also discuss the impact the RFID system has had on staff at Library X. Overall, staff workload has been altered to incorporate different tasks rather than decreased due to the RFID system. While it is true that the RFID system has resulted in less time spent handling items, circulation staff spend that extra time performing more in-depth customer service and other circulation duties. The constant attention required of the automated book drop sorting machine also makes up for any decrease in staff workload when at the circulation desk.