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EDUCATING CLIENTS

TO SAY
YES
The Man from Del Monte he says YES!
‘Why don’t you get it?’
‘You are always saying no’
‘I am having to do your job’
A wrong relationship
The servant


The client
the butler did it
Time to change
Change the relationship
Be the expert
Be positive
Be the expert
have a methodology




            http://www.flickr.com/photos/origomi/
success criteria business objectives
competitive analysis priorities
mood board user personas
user expectations site personas
Justify decisions
+
BE POSITIVE
Yes we can!
Positive about clients




              http://www.flickr.com/photos/myvector/
CLIENTS
ARE NOT
STUPID
Ssshhh...




            http://www.flickr.com/photos/hooiveld/
SHAPING
THE CLIENTS

ROLE
Focus on problems
Focus on business
Focus on users
‘what do you think?’




      X
‘How will users react?’
Managing Feedback
politics




           http://www.flickr.com/photos/vgm8383/
committees




             http://www.flickr.com/photos/heandfi/
Difficult people
Existing client
No clue client
Micro manager
Marketeer
EDUCATING CLIENTS

TO SAY
YES
 BOAGWORLD.COM
 HEADSCAPE.CO.UK
  GETSIGNOFF.COM

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How to get clients to say yes to your designs