This document outlines various etiquette guidelines for the workplace including maintaining professional boundaries, office etiquette, meeting etiquette, office romance policies, telephone etiquette, and etiquette considerations for working abroad. Key points include refraining from personal use of office supplies or emotional outbursts, dressing appropriately, being respectful of others' spaces, avoiding strong scents, following meeting schedules, prohibiting supervisor-subordinate relationships or sexual conduct at work, handling calls and complaints politely, and researching cultural norms when working in other countries. The overall message is to conduct oneself professionally at all times.

1. Workplace Etiquette
Nisha Hariyani

17. Personal & Professional boundaries
• Refrain from using office supplies
for personal use
• Refrain from using swear words
• Avoid emotional outbursts
• Don’t groom yourself in public
• Pick up after yourself
• Respect others’ cubicle/office space

18. Office Etiquette
• Be self-aware-use common sense
• Mind your own business
• Avoid strong cologne
• Never ever go over your supervisor’s head
• Obey your company’s business dress attire
• Keep your germs to yourself
• Treat every employee with the same
respect
• Do not post things of an offensive nature
• No matter your job or your title, always
hold yourself to a higher standard

19. Meeting Etiquette
• Always have your calendar, notebook &
pen
• Never bring up personal
problems/issues in a professional
situation
• Avoid “you” talk
• Stay on schedule
• In conference rooms hang back until
power players have taken seats: ends
and middle sides of table are power
seats

20. Office Romance
• Dating a supervisor or
subordinate is absolutely a
no-no
• Any behavior of a sexual
nature on company property
gives the company grounds
for legal action

21. Office Romance
(When it Happens Anyway)
• Expect at the very least an office
relationship will be frowned upon
• Risk loss of credibility
• Difficulty focusing on work
• Don’t use work email or voicemail
systems
• Remember when it ends you will
still have to work with this person

23. Telephone etiquette

24. Pre-call preparation
• Feel good about your work
• Smile
• Have a positive attitude
• Place the receiver of the telephone correctly
• Organize your desk

25. Answering calls for others
• Identify yourself and the
company
• Offer assistance in the
absence of others
• Do not make commitments
for others
• Take accurate messages

26. Hold procedure & Transferring calls
• Seek permission
• Specify the duration
• Explain the reason for the transfer
• Wait for the customer’s response
• Get back to the customer in the committed time frame

27. Handling complaints
• Listen carefully
• Convey sincere interest and be empathetic
• Agree as often as possible
• Remain calm and courteous. DO NOT
ARGUE!
• Do not interrupt
• Do not blame co-workers

28. Handling complaints contd..
• Explain clearly
• Do not make unrealistic promises
• Apologize
• Act fast
• Follow up

29. Call closure
• Summarize what has been discussed
• Ask if you can provide further assistance
• End on a positive note

30. While closing the call
• Have a pleasant tone and be
courteous
• Don’t sound rushed
• Pause at appropriate places

31. Etiquette Abroad
• Know the various
cultural nuances of the
particular country
• Do your homework
• Problem solving &
issues of protocol and
chain of command
differ greatly between
countries

32. “There are no shortcuts to
anyplace worth going.”
- Beverly Sills

33. We hope you enjoyed presentation.