1. Managing Conflict in a
Professional Setting
By: Nima Rahman 6A Professional Communications 11/14/13

2. Conflict and the differing opinions
• The business that I work for has it’s most important client, as all
businesses do, and ours is the cereal brand Cocoa Puffs.
• Our business has different opinions on how we should help this
cereal company promote themselves.
• One side suggests to keep a traditional campaign, appealing to
the long-time buyers.
• Others believe we should appeal to a new demographic by
including new technological approaches (social media).
• Now the department managers are aware of this issue.
• WHAT DO WE DO?

3. As a team member, different solutions would
be …
1. Amongst the
workers, take a vote
on whether one idea
is better than the
other.
2. Schedule a meeting to
find a compromise
between the two
groups.
3. Have a manager
handle it.

4. Possible outcomes would be…
1. If you take a vote, one team might
resent the other team, and then other
conflicts may arise for there on out.
2. If you try to compromise, you are most
likely going to please everyone by having
everyone’s idea be heard.
3. If you have a manager handle it, your
manager (BOSS) might not feel it
appropriate to have his worker have a
say at all, believing you can’t handle a
conflict; thus, not ever letting you guys
have a say in his decisions.
YOU CAN’T SAY
NOTHING NO
MORE!!!!

5. FINAL DECISION
• The best decision to make
would be to schedule a
meeting, so that everyone can
hear from the differing sides
and create a compromise.
• This is known to be the best
way to solve a solution
because everyone feels as if
they had a part in the
decision.

6. As a manager, different solutions would be …
1. Notify the department
managers to deal the
problem because you have
too much to do.
2. Choose the decision for
yourself.
3. Ask your workers to create
a proposal for each
side, and you will
compromise the two
ideas.

7. Possible outcomes would be…
1. If you notify your head that you
can’t deal with this conflict, you
most likely will get fired because
you can’t held a simple problem.
2. If you are making the decision, your
team might me annoyed with you
because you are acting as if you are
a dictator, not a leader.
3. If you compromise, you will consider
both ideas and incorporate both of
them to make an idea that will
satisfy everyone.

8. FINAL DECISION
• Your final decision should be
create a compromise
because it shows that you
have a mutual respect for
everyone’s ideas.
• This creates trust in the
workplace.
• This actions will display that
you are a good and fitted
leader.

9. Remaining info pertaining to the conflict
• To avoid this big of a conflict
in the future, you should have
approached it sooner.
• This way the department
managers feel as if you are
handling the things to be
dealt with in the workplace
very well.
• This is also very important, so
you keep healthy relationships
with your colleagues.

10. Works Cited:
• My notes on the business management skills from class.
• http://www.mindtools.com/pages/article/newTMM_79.htm