1. A
Presentation on
“Consulting & Performance Counseling”
Prepared By Nilesh Sen
Submitted to Prof. Laxman Rathore

2. Definition of OD
• “Organization Development is the attempt to
influence the members of an organization to
expand their candidness with each other about
their views of the organization and their
experience in it, and to take greater
responsibility for their own actions as
organization members.”

3. OD Practitioner Styles
Stabilizer
Style
Cheerleader
Style
Analyzer
Style
Persuader
Style
Pathfinder
Style

4. Morale
Effectiveness
Cheerleader Pathfinder
Stabilizer Analyzer
Low
Low
High
High
Practitioner Styles
Persuader

5. What is consultancy??
• “Management consulting is the practice of
helping organizations to improve their
performance, primarily through the analysis of
existing organizational problems and
development of plans for improvement.”

6. Consultancy Industry
• The Consulting Industry has been growing at a
much higher pace in the recent years.
• The consulting industry has witnessed a
considerable increase in the number of new
comers in this field exploring all the industries.
• The main aim has always been to gain market
share in this highly consolidated and competitive
environment, primarily by capitalizing on the
pertinent factors driving it.

7. Types of Consultancy
Internal
Consultant
External
Consultant
External-
Internal
Consultant

8. Internal Consultant
Member of the
Organization
Report to the
President of the
Organization
Used by Major
Organizations
Manager /OD
Practitioner/HR
Department

9. Advantages of Internal Consultant
Personal
Interest
Familiar with the
organizational
Culture & Norms
Most
Universities
have included
OD Programs
Known to
Workforce

10. Disadvantages of Internal
Consultant
Lack of
Specialized
Skills
Biasness
Lack of
Power and
Authority
Lack of
Objectivity

11. External Consultant
From Outside
the
Organization
Direct &
Outspoken
Very Broad
Career Base
Positive roles
Challenges the Client
Opinion

12. Advantages of External Consultant
Help the organization
to understand the
Business Problem
Greater freedom
of Operation
Objective
Able to get the
Information
Cost Effective
Unbiased

13. Disadvantages of External Consultant
Unfamiliar with
Organization
Difficulty in
Information
gathering

15. Facts and figures
FACTORS DATA
CAGR 4.1%
Main fields Corporate,
Outsourcing
HR
Operation
Marketing
33.5
39.2
2008-09 2011-012
Revenue(bi.,$)

16. Nature of projects – move towards high-end strategy consulting
Niche management consulting firms are specialists that focus on
particular function(s) or set of industries.
Public sector consulting projects
Industry structure – move towards greater market segmentation
Global management consulting firms have an edge over “low
cost” domestic players
Emerging trends in Indian
management consulting

17. Paid’ management consulting services – move towards
greater acceptance
Operational consulting firms could be both divisions of
global firms or individual firms tackling operational
problems.

18. Contd…..

19. Purpose of Counseling
• Determine the cause of the employee’s
activities
• Identify avenues for improvement and/or
development
• Improve employee performance

20. When to Counsel
• When more action is required by the supervisor
following feedback and coaching
• Re-establish Expectations
• Not all unacceptable behavior warrants discipline:
Usually minor infractions, or case of first offense by a
long term employee require counseling

21. The Counseling Process:
Before the Session
• Define your objectives.
• Have all documentation
available
• Review all facts
• Create an outline
• Arrange for privacy
• Verbally inform the employee
in person and in private what
the meeting is about, and where
and when it is to take place

22. If you can help, offer it, do it
Show sincere interest in the employee
Listen. Do not interrupt
Look for the root cause of the problem
Counsel in private
Counsel in a timely manner
Counseling process
Minimizing conflicts

23. After Counseling
• Summarize key points of the counseling on
relevant form
• Give the employee the form to review/initial.
• If the employee gave written input, attach it.
• Give the employee a copy and keep the
original to use for the next counseling session.

24. Attrition rate
reduces
Organization
get feedback
Efficiency of
employees
boost up
Employees
feel Valuable
Increase in
Employees
Morale
Motivated &
Dedicated
workforce