Did you know that frustrated consumers are spending £4.9bn less with their favourite high street retailers online due to missing delivery options? The research paints a picture of a modern-day consumer who considers fast, flexible delivery a must-have in a society driven by convenience. Yet too often convenient delivery – and returns – are being considered a ‘nice to have’, not a necessity, by high street brands. In reality, shoppers consider delivery as the lynch pin when it comes to their brand loyalty. In this talk, you will learn how your business can invest in this now and ultimately win the race for consumer loyalty - and reap the financial rewards that come with it.

1. The High Street’s Untapped Goldmine: Same Day Delivery!

3. 1. Customers expect convenient delivery
2. They are willing to pay for it
3. They may well leave if you don't give it to them

5. Poor delivery is a fact of life.

7. ● 38% of shoppers now expect high street retailers to
offer same-day delivery
● What’s more, convenience, not cost is king. 39% of
shoppers say that convenience is the most important thing
about delivery – only 23% say cost
● Only 4% of online shopper’s favourite retailers offer
same-day delivery

8. There’s a lot of money
being left on the table!

14. ● 62% of online shoppers said they are willing to pay
a premium for same-day delivery from their
favourite retailers
● Equating to a potential £94m in extra revenue from
deliveries alone

17. Why same-day flopped in 2000:
● Only 30% of people were online.
● Hardly anybody had broadband.
● Nobody had smartphones.

20. In the last year, people purchased
goods they needed within 24
hours an average of 35 times