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Nicole Nieman Hipp

Mobile Phone

Negócios Tecnologia

Overcoming Obstacles ,[object Object],[object Object],[object Object],[object Object]

Contributing Factors ,[object Object],[object Object]

International Expansion ,[object Object],[object Object]

Numerical Growth ,[object Object],[object Object],[object Object],[object Object]

Consumer Growth 1: U.S. 2: Europe 3: Asia 4: Other

The Best Cell Phone Company ,[object Object]

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Running head: VERIZON COMMUNICATIONS 1 VERIZON COMMUNICATIONS 8 Verizon Communications Student name Columbia Southern University Verizon Communications Introduction on the SWOT Analysis For any business such as Verizon Communications to do well in the dynamic market and to acquire a competitive status, the business should comprehend their complex structured environment. The above factor requires building a strong and effective SWOT (Strength, Weaknesses, Opportunities, and Threats) analysis. The strengths and weaknesses focus on the internal forces while the opportunities and threats refer to the external forces in the industry. The paper reviews Verizon Communications as the key discussed business. STRENGTHS · Verizon possesses an effective strategic vision with integrated communication solutions that provide services to the customers at their desired locations and time. · The company occupies a good market position in the U.S market (second ranked among fifty best companies) which influences it to possess a good brand for effective operations. · It has a good and effective Fiber DSL Plant. · Verizon possesses wide coverage in American and European cities with the provision of an uninterrupted network with high speeds. · The company possesses over $ 26.4 billion in revenues which makes it endowed to invest in its operations (Verizon, 2011). · Verizon provides the market with diversified pools of services such as long distance connections, wireless and broadband connections, and local calls to its customers. · Verizon takes the leading role in the establishment of publishing and printing the directory · Good marketing campaigns and brand awareness influences growth and development in the Verizon’s operations. · The company possesses a good organizational structure, well-defined objectives and goals, desired employees’ skills, and conducts research to build on its operations as compared to its competitors. · The 45% ownership of Verizon’s stakes by Vodafone gives the company a strengthening factor to leverage its market position in case of a crisis. The above factor has influenced the company to acquire a revenue per share of approximately $ 37.66 in the past seven years. · Verizon attracts its customers in the market through the different packages of the broad band it offers in the market.. WEAKNESSES · The company has experienced financial challenges due to difficult in raising revenue. · Verizon has high debt derived from loans from financial institutions and other stakeholders affiliated with its operations. · The company has experienced low than 4% profits since the year 2000 which means that has low-profit margins. · The limited target of the company to Europe and America makes it lack an international presence in other markets. · Verizon has less customer care facilities and centers which reduce its linkages to the customers (Sutherland, 2014). · The company also possesses assets that are geographically concentr ...

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Customer Contact Market Report HIGHLIGHTS Outsourcing still provides meaningful cost savings, representing roughly 20% of the total market with approximately 2.0 million outsourced agents located primarily in India and the Philippines. Technology developments, vendor pruning, and consumer demand push providers to expand their product, service, and channel offerings.20 M&A activity expected to increase steadily in 2017 as corporate profits and consumer spending increases. FCC onshoring initiatives continue to create jobs within big industry players via organic growth and acquisitions.19 Steady growth opportunities on a go-forward basis as the global customer contact management market is expected to grow to $81 billion by 2018 representing a CAGR of 6.1%. U.S. based healthcare legislative changes and requirements will increase costs and complexity of compliance. 2015 YEAR IN REVIEW Advancing technology and differentiation boost growth rates 2015 was an exciting year for the Customer Contact Management (CCM) industry, with huge strides in technology, automation, differentiation, and omni-channel diversification. Customers want to use the channel that most quickly solves their problems, including voice, chat, text, and social media. Corporate services expanded their technology offerings making large technological advances, as witnessed with Amazon's new Alexa -- a virtual assistant that can answer a wide variety of questions from weather to traffic. These technological advances around automation create a surge of efficiency and growth opportunities for CCM businesses. According to International Customer Management Institute (ICMI), nearly 55% of customers want an automated self-service experience, increasing efficiency and decreasing costs for businesses. In addition, 80% of companies plan to use customer service as a way to differentiate themselves from their competition.4

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Telecom revenues are declining. Till now, Data revenues have been critical for Telcos which have successfully followed a “walled garden” approach. But the "walled gardens" are fast eroding under threat from integrated players like Google and Apple, and the telco revenues are fast declining. This presentation presents strategies a Telco to counter this emerging threat from different types of online players and increase or at least retain a share of data revenues.

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1. Mobile Phone Market Continues to Grow Mobile A Network

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