1. PRESENTATION ON EIGHT WEEKS TRAINING AT EXPORT CREDIT GUARANTEE CORPORATION OF INDIA Presented By: Nibha Goyal MBA 2 IB

2. Brief History Set up on 31st July, 1957 1957 - Export Risks Insurance Corporation (ERIC) 1964 - Export Credit & Guarantee Corporation Limited (ECGC) 1983 - Export Credit Guarantee Corporation of India Limited (ECGC) Wholly owned by the Government of India

3. ECGC – An Export Promotion Institution Provides credit risk covers to Exporters against non payment risks of the overseas buyers/buyer’s country in respect of the exports made. Provides credit Insurance covers to banks against lending risks of exporters Rated iAAA by ICRA. An ISO organization excelling in credit insurance services 5th largest credit insurer of the world 5 regional offices and 51 branches

5. Quality Policy To provide quality services through cost effective export credit insurance and other trade related services while striving to ensure – Stability, dynamism and growth to all its stakeholders Enhanced level of customer satisfaction and Continual improvement in business processes and procedures to attain global standards, through full employee participation. And continually reviewing and updating the Quality Management System to align it with the dynamic business environment.

6. Brief History of Ludhiana Branch Ludhiana branch office was established on 01.07.1977 as a part of this Corporation. It has been set up to provide services to its customers namely, exporters and banks situated in Ludhiana, Rajpura, Goraya, Phaillaur, Bathinda, Sangrur, Moga, Kotakpura, Mukatsar, Malerkotla, Nabha, Ferozepur distt. in the state of Punjab.

7. Departments in ECGC Marketing Department Policy Department Buyer Underwriting Department (BUD) Export Credit Insurance to Banks (ECIB) Accounts Department Administration Department Human Resource Department

8. Risks covered by ECGC Commercial Risks Insolvency of buyer Protracted Default of buyer Buyer's failure to accept the goods Political Risks Import restrictions War/civil war/revolutions Additional freight or insurance charges Any other cause attributable to importing country

10. Failure of the L/C opening bank to make payment due within a specified period

12. Credit Insurance Policies Shipments (Comprehensive Risks) Policy Small Exporters Policy Export Turnover Policy Specific Shipment Policy - Short Term(SSP-ST) Export (Specific Buyers) Policy Buyer Exposure Policies Consignment Exports Policy (Stockholding Agent and Global Entity) Service Policy Software Project Policy IT-enabled Services (Specific Customer) Policy Construction Works Policy Specific Policy for Supply Contract Insurance Cover for Buyer's Credit And Line of Credit

13. Export Credit Insurance Cover to Banks Export Credit Insurance Packing Credit Export Credit Insurance-Export Production Finance (ECIB-EPF) Export Credit Insurance-Post -Shipment (ECIB -INPS) Export Credit Insurance-Export Finance (ECIB-EF) Export Credit Insurance-Export Performance (ECIB-EP) Export Finance (Overseas Lending) Guarantee

14. Special Schemes Transfer Guarantee Overseas Investment Guarantee Exchange Fluctuation Risk Cover

15. COUNTRY CLASSIFICATIONS ECGC can cover exports to 237 countries. These countries are grouped in seven categories based on the risk assessment. Premium is determined on the country groupings and length of credit

17. A near Monopoly position

18. Location

19. Vast information database

21. Low customer service orientation

22. Lack of Training

24. Active participation in export activities

27. Objective To find out the problems and suggestions of exporters. To make new policies on the basis of these problems and suggestions.

28. Research Methodology Research Design: The descriptive research design is used in this study. Sampling Plan: Universe:All exporters of India who have taken policy/policies from ECGC. Population:All exporters in Ludhiana who have taken policy/policies from ECGC. Sampling Unit: Any exporter in Ludhiana who has taken policy/policies from ECGC.

29. Sampling Size: The numbers of respondents included in the study are 20. Sampling Technique: The sampling technique followed in research is convenience sampling.

30. Limitations of the Study Convenience sampling is used, so the data may not be of that quality level as obtained by complete enumeration. The study is unable to escape the usual limitation due to constraints of Time.

31. DATA ANALYSIS AND INTERPRETATION

32. Figure 4.1 showing status of the organizations of exporters (n=20)

33. Figure 4.2 showing annual turnover of exporters (n=20)

34. Figure 4.3 showing policies taken by exporters from ECGC (n=27)

35. Figure 4.4 showing problems faced by exporters while taking policies from ECGC (n=20)

36. Figure 4.5 showing various problems faced by exporters related to ECGC (n=24)

37. Others kind of schemes that exporters want from ECGC Multi Buyer Policy should be according to country rating Schemes should be according to commodity Approval of credit worthiness on buyers of poor countries International negative list of buyers should be available which can be accessed by all Exporters want accidental coverage Insurance on partial amount of shipment If goods are rejected by buyer then expenses on return of those goods

38. Figure 4.6 showing willingness of exporters to pay additional premium (n=20)

39. Suggestions given by Exporters for improvement in services Credit limit approval on buyer should be faster Information on buyers should be provided by ECGC It should ask buyer about reasons of non-payment Formalities should be less Cover on restricted cover countries should be provided Claims should be settled faster Maximum cover should be provided There should be customer oriented interactive programs and exporters meet in every quarter.

40. Findings Most popular policies are shipment comprehensive risk policy and buyer exposure policies. Exporters do not face any kind of problem while taking policies from ECGC. The most common problem of exporters is to get cover on restricted cover countries. Exporters are willing to pay additional premium charged for additional services. Exporters want improvement in services. Exporters want new, customized policies.

41. Suggestions Specific schemes should be provided for specific group of customers on the basis of their location or the commodity they export. To make available the negative list of buyers to all the policyholders. Cover on poor countries can be provided with higher premium. Time to time changes should be made in schemes according to the needs of the exporters (customization of policies).

42. It should simplify the claim settlement procedure. Customer oriented interactive programs can be there. Formalities for policy issue should be as simple and less in number as possible. ECGC can conduct exporters meet and seminars which will also increase its awareness.

43. New Scheme This policy will provide cover to Indian exporters against commercial and political risks involved in export of goods to poor countries (restricted cover countries) on short-term credit to a particular buyer. All shipments to the buyer in respect of whom the policy is issued will have to be covered. These policies can be availed of by exporters only if they have good experience with the buyer and by paying additional premium because of high risk Credit limit will be approved on the basis of the credit worthiness of the buyer. Period of policy: 6 months The policy will be issued for short term because of high risk. Percentage of Cover: 85%

44. Conclusion