Join us for a detailed look through all the latest New Relic product features and how these enhancements can help you monitor your digital business better than ever. These powerful new features and products can help developers and operations teams do more with New Relic. We’ll give you an overview of these updates, then go into specifics on how each will help you gain deeper insights into your entire stack as well as your customer experience. https://youtu.be/g9E7dK8r9mY

1. ©2008–17 New Relic, Inc. All rights reserved.©2008–17 New Relic, Inc. All rights reserved.
Digital Intelligence Platform
Spring 2017 Release

2. 2
Housekeeping
Confidential ©2008-15 New Relic, Inc. All rights reserved.
Today’s webinar is being
recorded. A link to the recording
will be emailed to all registrants
shortly after.
Please be sure to ask any
questions via the “questions
panel”
There will be a brief survey after
the webinar for any additional
questions or feedback.

3. 3
Presenters
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
Greg UnreinDevin Cheevers
VP, Product Management
New Relic
Product Marketing
New Relic

4. ▪ New Relic Introduction
▪ Overview of our Spring ‘17 Digital Intelligence Platform Updates
▪ An in-depth look at:
– Health Map
– AWS Integrations
– Infrastructure SDK
▪ Additional Updates Now Available
▪ Discussion
4
What we’ll talk about
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

5. NEWR
NYSE – 2014
15k+Customers
1.5BScale: Events & Metrics Per Minute
Our Goal:
To be the first, best place to look to understand your digital business
13,000+
Disruptors2,500+
Global Enterprises

6. 3 Digital Intelligence Requirements to
Drive Amazing Customer Experiences
User Interactions
Apps & Services
Infrastructure
Real-time
Analytics
for
Everyone
Built to
Scale
to Your
Biggest
Day
Full
Stack
Visibility

7. Customers Love Our Full-Stack Platform
“One of the reasons we use New Relic is the visibility it gives us
across our digital stack. That has helped us pinpoint where the
errors are happening or what service is down, and reliability has
improved significantly.”
Todd Wilson, Director of Platform Engineering, REI
https://newrelic.com/case-studies/REI
“Having deep visibility with New Relic helps infrastructure
people and developers pinpoint the exact problem instead
of ping-ponging the problem back and forth between devs
and ops.”
Nassim Ait Boufrad, Infrastructure Team Leader
France Télévisions Numérique department
https://newrelic.com/case-studies/francetv_en

8. 8Confidential ©2008–17 New Relic, Inc. All rights reserved.
What we’ve built for you

9. Our Top 3
• Health Map
• New AWS Integrations
• Infrastructure SDK
Additional Digital Intelligence Platform Updates
• Synthetics: New Public Locations
• Mobile: Crash Event Trail
• Browser: Domain Conditions
• APM: Node.js 2.0 API
• Insights: More querying power, with RATE() and FACET CASES()
• Alerts: NRQL Alerts is now GA!
What’s New in the Digital Intelligence Platform?
9©2008–17 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

10. Our Top 3
• Health Map
• New AWS Integrations
• Infrastructure SDK
Additional Digital Intelligence Platform Updates
• Synthetics: New Public Locations
• Mobile: Crash Event Trail
• Browser: Domain Conditions
• APM: Node.js 2.0 API
• Insights: More querying power, with RATE() and FACET CASES()
• Alerts: NRQL Alerts is now GA!
What’s New in the Digital Intelligence Platform?
10©2008–17 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

11. 11
Applications distributed across multiple hosts create
challenges to understanding performance issues
Confidential ©2008-15 New Relic, Inc. All rights reserved.
Instance 1
Customers Browser
Apps
Mobile
Load
balancer
Instance 2
Instance 3
Application
Database 1
Database 2
When an application issue arises,
which host might be causing the
issue?

12. “This is exactly what we’re trying to build internally.” -
Senior Operations Manager, Fortune 500 Retailer
Validation During The Development Phase
12©2008–17 New Relic, Inc. All rights reserved.
“Support escalates to either software or infrastructure or both teams. It would
be great if they had the information to escalate to the right team. This could
help them with that.” - Director of Technology Infrastructure, At a Global Sports
Entertainment company

13. ▪ See the health of all your apps as
well as the health of the
infrastructure hosts that each app
relies upon in real time
▪ Pinpoint performance issues to
the appropriate layer in the
application stack and take action
13
What Health Map Provides
Confidential ©2008-17 New Relic, Inc. All rights reserved.
Connect app performance to the appropriate underlying infrastructure

14. Health Map Demonstration
Confidential ©2008-15 New Relic, Inc. All rights reserved.

15. Customers recognize the value of Health Map
“New Relic’s new Health Map provides us a single pane of glass view displaying both
the status of our environment as well as the relationships between our applications
and the infrastructure that supports them.”
- Gavin Wilson, Infrastructure Manager, Macquarie University (one of Australia’s
leading public research universities)
“We started consolidating our monitoring with New Relic because it gives us a
holistic view of our applications and infrastructure. New Relic Infrastructure alerts us
to server specific errors and the Health Map gives us the ability to understand our
metrics in one dashboard. The integrations with AWS products have been pretty
interesting to see and given us an automated way to pull in metrics in real time to
understand the performance of those services in relation to the applications they
support.”
- Eric Liang, CIO, Spokeo (a people search engine founded in California)

16. Also, all the power of Health Map, on your mobile device

17. ▪ What: See the health of all your apps as well as the health of the
infrastructure hosts that each app relies upon in real time
Recap, Health Map: A Unique High-Density View into Both
Application and Infrastructure health in one place

18. ▪ What: See the health of all your apps as well as the health of the
infrastructure hosts that each app relies upon in real time
▪ Through APM and Infrastructure offerings, Health Map provides
uniquely combined view of application and infrastructure health
Recap, Health Map: A Unique High-Density View into Both
Application and Infrastructure health in one place

19. ▪ What: See the health of all your apps as well as the health of the
infrastructure hosts that each app relies upon in real time
▪ Through APM and Infrastructure offerings, Health Map provides
uniquely combined view of application and infrastructure health
▪ New Relic is the only vendor to provide the view in a way that
integrates insights on application and infrastructure health
Recap, Health Map: A Unique High-Density View into Both
Application and Infrastructure health in one place

20. Our Top 3
• Health Map
• New AWS Integrations
• Infrastructure SDK
Additional Digital Intelligence Platform Updates
• Synthetics: New Public Locations
• Mobile: Crash Event Trail
• Browser: Domain Conditions
• APM: Node.js 2.0 API
• Insights: More querying power, with RATE() and FACET CASES()
• Alerts: NRQL Alerts is now GA!
What’s New in the Digital Intelligence Platform?
20©2008–17 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

21. Popular today: EC2, S3, ELB, RDS, EBS, CloudFront, DynamoDB,
Elasticache, Lambda
Expanded AWS Integrations for New Relic Infrastructure
21©2008–17 New Relic, Inc. All rights reserved.
Billing/Cost
Control
Kinesis
Firehose
Elasticsearch Route53 ECS/ECR
Now you can monitor and forecast your AWS Bill. New Integrations:

22. For even more, join us on June 27 @ 10:00 AM PDT
22©2008–17 New Relic, Inc. All rights reserved.
https://newrelic.com/resources/webinars

23. Our Top 3
• Health Map
• New AWS Integrations
• Infrastructure SDK
Additional Digital Intelligence Platform Updates
• Synthetics: New Public Locations
• Mobile: Crash Event Trail
• Browser: Domain Conditions
• APM: Node.js 2.0 API
• Insights: More querying power, with RATE() and FACET CASES()
• Alerts: NRQL Alerts is now GA!
What’s New in the Digital Intelligence Platform?
23©2008–17 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

24. New SDK gives users the ability to add information about ad-hoc
services and data points to New Relic Infrastructure.
Infrastructure SDK: Build Your Own Integrations
24©2008–17 New Relic, Inc. All rights reserved.

25. For even more, join us on July 11 @ 10:00AM PDT
25©2008–17 New Relic, Inc. All rights reserved.
https://newrelic.com/resources/webinars

26. Our Top 3
• Health Map
• New AWS Integrations
• Infrastructure SDK
Additional Digital Intelligence Platform Updates
• Synthetics: 4 New Public Locations
• Mobile: Crash Event Trail
• Browser: Domain Conditions
• APM: Node.js 2.0 API
• Insights: More querying power, with RATE() and FACET CASES()
• Alerts: NRQL Alerts is now GA!
What’s New in the Digital Intelligence Platform?
26©2008–17 New Relic, Inc. All rights reserved.
newrelic.com/whatsnew

27. • New Relic Synthetics: 4 New Public Locations
• New Relic Mobile: Crash Event Trail
• New Relic Browser: Domain Conditions
• New Relic APM: Node.js 2.0 API
• New Relic Insights: More querying power, with
RATE() and FACET CASES()
• New Relic Alerts: NRQL Alerts is now GA!
Other Digital Intelligence Platform Updates
27©2008–17 New Relic, Inc. All rights reserved.
Crash event trail allow mobile teams to better
understand hard to diagnose crashes.
“We turned off the other monitors we were using because
New Relic is our single, global source of truth for the website. I
use New Relic every minute of every day.”
Declan Costello, Infrastructure and Ops Manager at Ryanair

28. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from
your cloud investments with features like Health Map and AWS Integrations.
28
Summary
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
“New Relic has improved the communication stream between the operations and development teams and there’s a
significant change in our monitoring, alerting, and issue-resolution.”
Harvey Shaw, Digital Service Manager, Technology, at News UK

29. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from
your cloud investments with features like Health Map and AWS Integrations.
▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain
a single, centralized view of system health.
29
Summary
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
“New Relic has improved the communication stream between the operations and development teams and there’s a
significant change in our monitoring, alerting, and issue-resolution.”
Harvey Shaw, Digital Service Manager, Technology, at News UK

30. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from
your cloud investments with features like Health Map and AWS Integrations.
▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain
a single, centralized view of system health.
▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail
and Domain Conditions to help you deliver great customer experiences.
30
Summary
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
“New Relic has improved the communication stream between the operations and development teams and there’s a
significant change in our monitoring, alerting, and issue-resolution.”
Harvey Shaw, Digital Service Manager, Technology, at News UK

31. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from
your cloud investments with features like Health Map and AWS Integrations.
▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain
a single, centralized view of system health.
▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail
and Domain Conditions to help you deliver great customer experiences.
▪ Our dashboarding, data analysis and alerting tools are improved with the release with RATE(), FACET
CASES() and the general availability of NRQL Alerts. These provide more power for operations and DevOps
teams to perform rapid ad-hoc incident investigation, build intelligent alerting and empower any team across
your organization to better understand your systems.
31
Summary
Confidential ©2008-2017 New Relic, Inc. All rights reserved.
“New Relic has improved the communication stream between the operations and development teams and there’s a
significant change in our monitoring, alerting, and issue-resolution.”
Harvey Shaw, Digital Service Manager, Technology, at News UK

32. 1. Visit newrelic.com/whatsnew for even more information on these
updates
2. Join the New Relic online community, at https://discuss.newrelic.com/
3. Join us at FutureStack NY, September 13th, 14th at
https://www.futurestack.com/newyork
Three Things

33. Discussion: