The document discusses Blackboard's journey from forensic operations with outdated tools and processes to achieving 99.99% uptime through adopting DevOps practices. Blackboard is a leading learning management system provider that has been in existence for 17 years. The director of cloud automation and tools engineering at Blackboard is focusing on automating their Learn product deployments using modern tools and refined processes to better support their on-premise and software-as-a-service offerings across global data centers.

1. On a journey from forensic
operations to 99.99% Uptime
1
Blake Scrivner
Director of Cloud, Automation and Tooling
Blackboard

2. On
a
Journey
from
Forensic
Operations
to
99.99
Uptime
Blackboard
adopting
DevOps

3. Quick
background
on
Blackboard
• Bb
has
been
in
existence
since
‘98
(17
yrs)
• International
company
and
client/user
base
• Market
leader
in
the
LMS
space

4. Our
Capabilities
Birth K-­‐12 ProEd Lifelong
LearningHigherEd
Blackboard
Student
Lifecycle
Services
MyEdu
Bb
Student
Blackboard
Collaborate
Blackboard
Transact
Blackboard
Learn
Learning
Analytics
Consulting
Services

5. A
little
about
me…
• Director
of
Cloud
Automation
and
Tools
Engineering
at
Blackboard
• Grew
up
in
the
Bay
Area
and
in
the
tech
industry
since
’95
• Passion
for
building
high
performing
teams,
applications,
and
systems
• automation
Automation
AUTOMATION!!!

6. Focusing
on
Learn
• Enterprise
box
software
with
bi-­‐yearly
major
releases
• Self
hosting
and
Manage
hosting
• Many
data
centers
throughout
the
globe
• Released
a
SaaS
offering
of
Learn
• Need
to
support
both
worlds
with
tooling
and
process

7. Old/Lack
of
Tools
and
Poor
Process

8. Old/Lack
of
Tools
and
Poor
Process

9. Modern
Tools
and
Refined
Process

10. Modern
Tools
and
Refined
Process

11. I’m
hiring!!
• http://tinyurl.com/BlackboardTools1
• http://tinyurl.com/BlackboardTools2

12. Q&A