Successful SaaS implementation journey, Sarkis Kerkezian, Oracle - presentation at the SaaS Day conference , 15.10.2014, Warsaw, Poland.

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Journey into Successful SaaS Implementations
Warsaw – 15th Oct. 2014
Sarkis Kerkezian
Director, SaaS Partner Delivery Transformation program
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Program Agenda
Key Challenges
Critical Success Factors
Q&A
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Journey to the Cloud
Key Challenges

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Financial
Functional
Technical
•Available vs Build
•Integration with OnPremise / Legacy Applications
•Real time Reporting & BI Dashboards
•Business Process flow Alignment
•Release roadmap
•Mobility & User Experience
•Investment & ROI (CAPEX vs OPEX)
•Faster, Reliable & Economical
Your journey to the Cloud Key Challenges

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Critical Success Factors
Key Considerations

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Five Critical Success Factors for SaaS Projects!
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1.Time & Budget
2.Solution Driven – Adopt not Adapt
3.Implementation Methodology & Approach
4.Stakeholders Readiness & Involvement
5.Technology & Environment Mgmt.
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1. Time & Budget
Cloud … Shorter Project Duration … estimated in weeks
Lower Budgets … more sensitive to deviation
On Premise … Longer implementation Duration …estimated in months and years!
Normally with higher budget … less sensitivity to deviation
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Oracle Cloud

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Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks
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2. Solution Driven – Adopt not Adapt
Cloud … Solution Driven
On Premise … Solution/Requirements Driven
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Solution Driven Approach
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BUSINESS OBJECTIVES
BUSINESS OBJECTIVES
APPLICATION AND PROCESS ALIGNMENT
FUNCTIONAL ARCHITECTURE
BLUEPRINT & TRANSITION PLAN
FUNCTIONAL ARCHITECTURE
BLUEPRINT & TRANSITION PLAN

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Adopt NOT Adapt
SaaS paradigm is: to adopt and not to adapt
Saas approach is no customizations but configurations and personalizations
Saas approach is stick to the product with reach functionality
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Followed this approach project went live in 40 days
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3. Implementation Methodology & Approach
Cloud … OUM for Cloud implementation Methodology
On Premise … OUM
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3. Implementation Methodology & Approach
Supports fast, agile implementation of all Oracle Cloud applications such as ...

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Benefits of Oracle’s Cloud Method

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Iterative and Incremental Optimization
Incremental, Multi-Release Implementation
Incremental Release
Initial Deployment
Doorway to Success…Building on an initial set of essential functionality over multiple releases
•Setups
•Bus. Rule Config.
•Integrations
•Data Loads
•Localizations
Standard
•Additional Functionality + reports
•New Release functionality
Additional
•Additional Modules, etc.
Ongoing Solution Refinements
Advantages of Incremental Approach
•Benefit from early access to essential functionality
•Incorporate complementary functions over time
•Continuous refinement increases ROI
Incremental Release

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Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases: - Core HR - Talent/Performace mgmt - Payroll /integration with EBS GL - Compensation
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4. Stakeholders Readiness & Involvement
Cloud … Requires higher business involvement / Change Management efforts
On Premise … Business Involvement is still needed, but with less empowerment requirements
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People - Customer Commitment
Executive sponsorship and frequent Steering Committees is a must to facilitate decision making
 Empowered Business Users should be engaged into the project
 IT primary role is to facilitate and participate into alignment and reducing the gaps & manage revised ITSM practices and SLAs
 Full time Project management both from partner and customer
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Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project
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5. Technology & Environment mgmt.
Cloud … High involvement from Oracle
Less IT operations and Maintenance activities and costs
On Premise … Less involvement
from Oracle More reliability on internal and partner resources to maintain the environments
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Technology – More Oracle Involvement
SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps).
Oracle is responsible:
• for upgrades, patching,
• to monitor HW and SW
• and System Admin.
•

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