Throughout this session, we hope to provide a helpful guide for new graduate admissions counselors who may be unfamiliar with the technology, clientele and infrastructure of the graduate admissions office. Drawing upon personal experiences and specific examples, we will elaborate on the three primary methods for ensuring success and rapport with clients and co-workers in the admissions field. This session will focus on creating habits for effective time management, fostering committed and personalized relationships, and maximizing technology usage on a day to day basis. Presented by Sarah DiFrances and Yuliya Borowski from Lesley University in Boston, MA.

1. New Graduate
Admissions Counselor
Roadblocks, Expectations, a
nd Steps for Success
Sarah DiFrances & Yuliya Borowski

2. Introductions
Artistic representation of your work day
… think outside the box!

3. Steps for Success
 Overcoming being New
 Effective time management
 Committed and personalized relationships
 Optimal technology usage

4. Overcoming Being New
 ―Wait, how many programs do we offer – low
residency, on-campus, online, cohort?‖
 ―I guess it’s ok to put prospects on hold when I
don’t know the answer.‖
 ―Is this really about the students or the numbers? I
didn’t think this was a commission based job.‖
 ―Will this student cause me to loose my job? Did I
say something wrong?‖
 ―I can help out with everything – choose me!‖

5. Time Management
 Utilizing student-workers
 Set reminders
 Consolidated ―to do‖ list
 Planning your day from the beginning
(phone, email, meetings)
 Collaborate with colleagues on projects
 Set realistic expectations
 Develop a personal organization system
 ASK FOR HEP!

6. Sarah’s Inbox

7. Let’s take a break!
http://www.youtube.com/watch?v=1LVptO7o4L8

8. Committed and Personalized
Relationships
 Take time to actively listen – you are a
―COUNSELOR‖ after all.
 It’s the little things that count!
 Offer help – we are all in a bind at some point.
 Don’t take it personally.
 Be personal – add a ―P.S.!‖

9. Dale Carnegie
SIX WAYS TO MAKE PEOPLE LIKE YOU
Be genuinely interested in other people
Smile
Remember that a person’s name is to that person the
sweetest and most important sound in any language
Be a good listener. Encourage others to talk about
themselves.
Talk in terms of the other person’s interests
Make the other person feel important—and do it sincerely
How to Win Friends and Influence People

10. Technology
 Customer Relationship Management Systems
 International calling and Skype
 Teleconferences
 Webinars
 Institution website
 Institution online application
 Reports

11. Questions?

12. Thank You!