Jamaica provides several advantages for nearshore outsourcing including its proximity to North America, lower operating costs, educated English-speaking workforce, and government support for the technology sector. It has a population of 2.83 million and a GDP per capita of $8,300. Jamaica aims to become a leading location for business process outsourcing and IT services due to its infrastructure, incentives for investors, and well-educated labor pool. The country has seen success from companies establishing outsourcing operations in areas like customer service, technical support, and healthcare administration.

1. Jamaica
Your
Nearshore
Advantage
in
Access,
Labour
and
Technology
1

2. JAMAICA
QUICK
FACTS
• Popula;on:
2.83
million.
• The
third
largest
Caribbean
island.
• Largest
English
speaking
island
in
the
Caribbean.
• GDP
per
Capita:
US$8300.
• Literacy
Rate:
87.9%.
• Democra;cally
elected
government,
every
5
years.
Source: Statistical Institute of Jamaica
2

3. BPO
Outsourcing
Potential as the #1 English Nearshore Hub for North America
General
Advantages Unique
Advantages
 Lower
Opera;ng
Costs  True
Nearshore
(within
4
hours
distance)
 Strong
and
Educated
Workforce  Neutral
English
Accent
 Global
Connec;vity  Close
Affinity
with
US,
Canada,
UK
 Govt.
Support/
Incen;ves  Proficient
and
Scalable
workforce
 Stable
Economy
and
Currency
 Dedicated
Zones
for
BPO
Sector
 Low
AVri;on  Ideal
Work-­‐Play
Des;na;on
 Strong
Democracy  Customer
Service
Orienta;on
3

4. ICT:
Why
Jamaica
Easily Accessible Location
A Perfect Nearshore Destination
4

5. ICT:
Why
Jamaica
The Incentives
No
restricFons
0%
0% Employee
on
Income
Tax
Import
duty
training
RepatriaFon
ExempFon
on
exempFon
on
benefits
from
5

6. ICT:
Why
Jamaica?
Advanced Infrastructure-Extensive Air/Freight/Road Links
International Connectivity
Significant and Available Labor Pool*
•English Speaking
•Labour Force – 1.3 Million
•Labour Force 20-34 age group – 487,000
•Unemployment rate - 11% (2009 est.)
Government Support
•Member of World Intellectual Property Organization (WIPO)
•Enactment of the Cyber Crime Bill
•Training support through the National Training Agency
•Signatory to all relevant international Intellectual Property agreements
*Source: Statistical Institute of Jamaica (STATIN)
6

7. ICT:
Why
Jamaica?
Sophisticated Telecom Infrastructure
Multiple sub sea fibre routes Up to 4TB of unlit capacity
connecting Jamaica to the
world
Source: Flow Jamaica
7

8. ICT:
Why
Jamaica
Preparing for future labor demands
The e-learning Jamaica Project
CreaFng
the
Use
of
electronics
technology
applicaFons
and
versed
high
processes
to
learn
11000
Teachers
school
graduate 162
public
high
schools
trained
and
and
8
Teachers
Colleges
deployed
equipped
with
computers
and
local
area
networks
Web Based learning …Computer Based learning…
Virtual Classrooms…Digital collaboration
8

9. ICT:
Why
Jamaica
Government
Training
Support
The HEART TRUST
Jamaica’s National Training Agency
 TRAINING SUPPORT
 Custom Training programs
 Partners with investors for employee training/certification.
 Island-wide network for institutional and on-the-job training
 Technical support and financing for training
 RECRUITING SUPPORT
 Assistance with Screening & recruitment of workers
 Assesses/certifies on-the-job learners
**JAMPRO Confidential
9

10. ICT:
Investment
OpportuniFes
GREENFIELD FACILITIES
Naggo Head Tech Park, Portmore - This Park located in the English-speaking Caribbean’s
largest middle–income dormitory community, has been home to BPO industry heavy-weights
Affiliated Computer Services and (ACS) and West Corporation for more than 5 years. There
are 21 acres earmarked by the government for the development of a technology park .
Caymanas ICT Park – The planned Caymanas Economic Free Zone (CEFZ), will
accommodate 1500 acres of prime real estate and be home to the next great economic
space for Jamaican enterprise . Within this CEFZ, there are plans by the government to
develop an ICT technology park on 40 acres.
Barnett Tech Park, Montego Bay – This Private Sector ICT Freezone, will occupy
approximately 100 acres located in the Fairfield area of Montego Bay owned by Barnett
Limited. Blue Chip IT Company Vista Print, is already on board and will be constructing its
Caribbean Headquarters on 11 acres at the site. There are further lots available for
development.
10

11. ICT:
Investment
OpportuniFes
OUTSOURCING OPPORTUNITIES
 16 BPO Players
 Range of Services
 Accounting
 Campaign Management
 Payroll Benefits Administration
 Telemarketing
 Number of Verticals
 Automotive
 Insurance
 Marketing
 Consumer Electronics
11

12. The
World
View
BPO "Offshore "Delivery” Hot Spots 2008
Will Not Stay Static
12

13. ICT:
Success
Stories
Companies
that
have
made
JAMAICA
their
“home”.
….and they are doing a range of
contact centre outsourcing activities
-Customer Service
-Debt Collection
-Tech Support
-Graphic Design
-Claims and Payroll processing
**JAMPRO Confidential
13

14. ICT:
Why
Jamaica?
Expert
Take
“I could not recommend a better place for any foreign investor than
Jamaica, given its key location as a crossing point between North
America and South America.”
“We have been welcomed with open arms by the Government and by
Dennis O’Brien,
Founder of Digicel
Jamaica Trade & Invest (JAMPRO) - the island’s promotion agency, in
helping us establish our mobile phone company.”
“Jamaica has the potential to become a strong destination for BPO
and IT services. While it is not a ‘one size fits all’ location, the country
currently has a relatively robust contact center presence.”
With significantly lower BPO pay scales, low attrition levels, a well-
educated population and convenient proximity to North America, it
has the right ingredients for success.” Ann Harts,
President HartsGroup Inc.
14

15. ICT:
Why
Jamaica?
Expert
Take
“….Jamaica does have an excellent telecommunications infrastructure.
The Fibralink submarine cable network provides enhanced delivery of
business and broadband traffic”.
“Jamaica is linked to the Americas Region Caribbean Ring System
(ARCOS-1) submarine cable in the Dominican Republic; the link to
ARCOS-1 provides seamless connectivity to US, parts of the Caribbean,
Central America, and South America……”
“……there are a number of attributes that remain attractive for
outsourcing vendors. ..Not only is the country’s mother-tongue English
(a hard-to-find commodity south of the US border), it also possesses a
diverse and growing graduate pool, and the cultural familiarity with
Peter Ryan, OVUM
Western consumer goods and services is very strong…..”
15

16. ABOUT JAMPRO
Investor Assistance
 WHO
WE
ARE
 Jamaica
Promo;ons
Corpora;on
(JAMPRO),
established
in
1988,
is
Jamaica’s
investment
and
export
promo;on
agency
 Purpose
 AVract
and
assist
investors
 Promote
development
of
Trade
and
Industry
 Strengthen
and
find
markets
for
exporters
 Work
to
improve
country’s
business
climate
 Work
to
improve
country’s
investment
aVrac;veness
16

17. JAMPRO
Investment Promotion
WHAT WE DO
– Investment Enquiry/Facilitation
• Provision of investment opportunities/profiles, macroeconomic data etc.
• Market intelligence/information
• Introductions to local providers of goods and services
• Access to JAMPRO business library
• Identification of business location and office set-up space
– Investment Progression
• Assistance with Procedures, Incentives and Approvals
• Assistance with special permits
• High level access to government
• Project management and developmental support
• Business networking services
– Investment Implementation
• Assistance with
– Investment Procedures, Incentives and Approvals
– Specialized Permits
• High level access to government ministries and agencies via facilitation meetings
• Project management and developmental support
• Business networking services
17

18. Contact Us
…ON THE WEB
http://www.tradeandinvestjamaica.org/
…ON THE PHONE OR IN PERSON
JAMAICA OVERSEAS
CANADA OFFICE
303 Eglinton Avenue East, 2nd Floor
Toronto, Ontario, M4P 1L3, Canada
HEAD OFFICE Phone: 416-932-2200 (main), 416-598-3008
18 Trafalgar Road Fax: 416-932-2207 Toll-Free 1-877-744-2208
email: rkerr@jamprocorp.com
Kingston 10, Jamaica W.I.
Phone: +1 876 978 7755; 978-3337
Toll Free: +1 877 INVESTJA (468 LONDON OFFICE
4352) 1 Prince Consort Road,
London SW7 2BZ, England
Fax: +1 876 946 0090 Phone: + 44 20 7 584 8894
email: info@jamprocrop..com Fax: + 44 20 7 823 9886
email: ljones@jamprocorp.com
**JAMPRO Confidential
18

19. 19

20. THANK
YOU
JAMAICA
Your
Nearshore
Advantage
in
Access,
Labour
and
Technology
20