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A Model for
Centralized
Corporate Training
and Continuing
Education
System Highlights

• Six colleges
• Ten satellite centers
• Two university centers
• 1,400+ sq. mile service area
•  85,000 students
•  5,000+ employees
   trained at client
   company locations
• 100+ businesses served
Locations
Lone Star College Campuses:

       LSC-CyFair

     LSC-Kingwood

   LSC-Montgomery

    LSC-North Harris

      LSC-Tomball

  LSC-University Park
Office of Workforce
                      Development

       Decentralized
            to
        Centralized
    Audience
 Participation
Polling Question
The way we are….
       CE & CC Structure

       Each campus had a
       different model and
       was not connected to
       the system workforce
       development office.

       Corporate College was
       buried within CE
Office of Workforce
                      Development




    Audience
 Participation
Polling Question
Phase 1:
                        Corporate College
Why Change?
  – Communication
    • Internal - Internal - Different reporting – and different
      importance to college president
    • External - Businesses confused
    • External - Businesses had multiple locations in one service
      area
  – Promotion
    • Image – embedded into the college image
    • 5 marketing plans – if any
    • 5 websites – if any
  – $$$
    • Chancellor looking for other revenue streams
    • Grants – submitted from each college
    • A/R – no follow through on clients paying invoices
Corporate College -
 Phase 1 Structure
Corporate College -
 Phase 2 Structure
Corporate College -
 Phase 3 Structure
Corporate College
Business Solutions – profit center
•   Needs Assessment
•   Consulting
•   Skills Testing
•   Curriculum Development
•   Training
•   Apprenticeships
•   Room leasing and catering
Corporate College

Accountability:
  – Sales revenue
  – Lease revenue
  – Grants
Collaboration:
  –   Input for New Program Development
  –   Connect HR Managers/VP to Job Placement
  –   Customize CE programs
  –   Develop online offerings
  –   Professional seminars and workshops
So is it working?
Phase 1
                         Continuing Education
• Centralized CE under an Executive Director
• 5 Sr. Program Managers
• Centralized Program Development Process
• Single CE Schedule – all 5

• More Collaborative instead of competitive

• Standardized PM responsibilities - Accountability

• Sr. PM SME support

• Sharing of Budgets
Phase 1
                      Continuing Education
• 6.2 million dollar budget to provide
   – Workforce Development Certificate Programs
             (approximately 50) – duplicated across system

   – Adult personal enrichment

   – Adult Basic Education: GED and ESL

   – Youth summer camps & school year programs

   – Academy for Lifelong Learning

   – Continuing Education linked to credit

   – Seminars for licensed professionals requiring CEUs.
So is it working?
• 5 Sr. Program Managers
    – responsible for curriculum and programs
    – Confusion about roles
• Budget

    – 2010 budget was $6,232,073
       • Actually spent $6,633,142
    – split between 5 campuses –
       • managed by campus directors
       • competition between campuses
    – Revenue was $5,263,457
                                                    Audience
                                                 Participation
                                                Polling Question
However…..

• Continuing Education
  – Still needed to reduce budget
  – Streamline processes
  – Staff still felt disorganized


• Outside consultant
Continuing Education-
                  Phase 2 modifications
• Needed to streamline processes to reduce
  budget by $500,000
  –   iStar buckets (departments/programs)
  –   Content Leads
  –   Some Program Managers
  –   Campus Program Coordinators
  –   More flexibility in tuition
  –   Promoted Registration Personnel to
              Specialist IV/Advisors
Continuing Education-
                                                              Phase 2

                                                                                                    Associate Vice Chancellor
                                                                                                     Workforce Development

                                                                                                                    Dean Continuing
                                                                                                                       Education


                                                                   Directors (5)
                                                             (Dotted Line to Campus                          Sr PM’s (3)                      Department Assistant   iStar Analyst
                                                                 Administration)




                                            Program Managers
                                                                                                                           Full-time Faculty (10)
                  DOM (5)                  Program Coordinators                   Division Coordinator (5)
                                                                                                                              Adjunct (100’s)
                                                   (20)



                            Cashiers (2)
Specialist IV’s
                             PT – (4)
Accountability
                   Commitment Control - Budget Overview - Ledger Group KK_DEPT                                           TOTAL FY12
   Depart                Program               Budget        Expense      Encum/     Available      Total         Leisure        Workforce      Revenue
     ID                Description                                       Pre-Encum   Budget*     Enrollment     Enrollment       Enrollment
200001      Business & Professional
200008      Health Occupations & Emerg SVC
200302      Sfwr Prog Scrty
200308      General Occupations
200602      Culinary/Cosmo/Home
200604      Law Enforcement
200608      Transportation
200610      Engineering Technology
200612      Construction Trades
200613      Welding
200614      Machining
200615      Mechanical/Repair
200901      Languages
200902      ESL Workforce
240001      Business & Professional (NF)
240015      Teacher Cert (NF)
240016      Testing/Assessment (NF)
250110      GED ABE (NF)
250111      Languages (NF)
250401      Leisure Learning Other (NF)
250410      Discovery College Youth (NF)
250411      ALL (NF)
250701      ESL (NF)
TOTAL CE PROGRAMS
66               CE Campus Admin                                                                 0000009002 CE Revenue
            0000 System CE Admin                                                                                             Total CE Revenue
So is it working?
7,000,000.00


6,000,000.00


5,000,000.00

                                        Adjusted
4,000,000.00                            Budget
                                        Expense
3,000,000.00
                                        Revenue
2,000,000.00


1,000,000.00


          -
               FY10    FY11   FY12




                                         Audience
                                      Participation
                                     Polling Question
In Closing
Thank you!




Bonnie Dean                              Robin Garrett
Director, Business                       Dean, Continuing
Development & Sales                      Education
bonnie.dean@lonestar.edu                 robin.garrett@lonestar.edu




                           www.lonestar.edu

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NCCET December Webinar - Restructuring Continuing Education and Corporate Training

  • 1. A Model for Centralized Corporate Training and Continuing Education
  • 2. System Highlights • Six colleges • Ten satellite centers • Two university centers • 1,400+ sq. mile service area • 85,000 students • 5,000+ employees trained at client company locations • 100+ businesses served
  • 3. Locations Lone Star College Campuses: LSC-CyFair LSC-Kingwood LSC-Montgomery LSC-North Harris LSC-Tomball LSC-University Park
  • 4. Office of Workforce Development Decentralized to Centralized Audience Participation Polling Question
  • 5. The way we are…. CE & CC Structure Each campus had a different model and was not connected to the system workforce development office. Corporate College was buried within CE
  • 6. Office of Workforce Development Audience Participation Polling Question
  • 7. Phase 1: Corporate College Why Change? – Communication • Internal - Internal - Different reporting – and different importance to college president • External - Businesses confused • External - Businesses had multiple locations in one service area – Promotion • Image – embedded into the college image • 5 marketing plans – if any • 5 websites – if any – $$$ • Chancellor looking for other revenue streams • Grants – submitted from each college • A/R – no follow through on clients paying invoices
  • 8. Corporate College - Phase 1 Structure
  • 9. Corporate College - Phase 2 Structure
  • 10. Corporate College - Phase 3 Structure
  • 11. Corporate College Business Solutions – profit center • Needs Assessment • Consulting • Skills Testing • Curriculum Development • Training • Apprenticeships • Room leasing and catering
  • 12. Corporate College Accountability: – Sales revenue – Lease revenue – Grants Collaboration: – Input for New Program Development – Connect HR Managers/VP to Job Placement – Customize CE programs – Develop online offerings – Professional seminars and workshops
  • 13. So is it working?
  • 14. Phase 1 Continuing Education • Centralized CE under an Executive Director • 5 Sr. Program Managers • Centralized Program Development Process • Single CE Schedule – all 5 • More Collaborative instead of competitive • Standardized PM responsibilities - Accountability • Sr. PM SME support • Sharing of Budgets
  • 15. Phase 1 Continuing Education • 6.2 million dollar budget to provide – Workforce Development Certificate Programs (approximately 50) – duplicated across system – Adult personal enrichment – Adult Basic Education: GED and ESL – Youth summer camps & school year programs – Academy for Lifelong Learning – Continuing Education linked to credit – Seminars for licensed professionals requiring CEUs.
  • 16. So is it working? • 5 Sr. Program Managers – responsible for curriculum and programs – Confusion about roles • Budget – 2010 budget was $6,232,073 • Actually spent $6,633,142 – split between 5 campuses – • managed by campus directors • competition between campuses – Revenue was $5,263,457 Audience Participation Polling Question
  • 17. However….. • Continuing Education – Still needed to reduce budget – Streamline processes – Staff still felt disorganized • Outside consultant
  • 18. Continuing Education- Phase 2 modifications • Needed to streamline processes to reduce budget by $500,000 – iStar buckets (departments/programs) – Content Leads – Some Program Managers – Campus Program Coordinators – More flexibility in tuition – Promoted Registration Personnel to Specialist IV/Advisors
  • 19. Continuing Education- Phase 2 Associate Vice Chancellor Workforce Development Dean Continuing Education Directors (5) (Dotted Line to Campus Sr PM’s (3) Department Assistant iStar Analyst Administration) Program Managers Full-time Faculty (10) DOM (5) Program Coordinators Division Coordinator (5) Adjunct (100’s) (20) Cashiers (2) Specialist IV’s PT – (4)
  • 20. Accountability Commitment Control - Budget Overview - Ledger Group KK_DEPT TOTAL FY12 Depart Program Budget Expense Encum/ Available Total Leisure Workforce Revenue ID Description Pre-Encum Budget* Enrollment Enrollment Enrollment 200001 Business & Professional 200008 Health Occupations & Emerg SVC 200302 Sfwr Prog Scrty 200308 General Occupations 200602 Culinary/Cosmo/Home 200604 Law Enforcement 200608 Transportation 200610 Engineering Technology 200612 Construction Trades 200613 Welding 200614 Machining 200615 Mechanical/Repair 200901 Languages 200902 ESL Workforce 240001 Business & Professional (NF) 240015 Teacher Cert (NF) 240016 Testing/Assessment (NF) 250110 GED ABE (NF) 250111 Languages (NF) 250401 Leisure Learning Other (NF) 250410 Discovery College Youth (NF) 250411 ALL (NF) 250701 ESL (NF) TOTAL CE PROGRAMS 66 CE Campus Admin 0000009002 CE Revenue 0000 System CE Admin Total CE Revenue
  • 21. So is it working? 7,000,000.00 6,000,000.00 5,000,000.00 Adjusted 4,000,000.00 Budget Expense 3,000,000.00 Revenue 2,000,000.00 1,000,000.00 - FY10 FY11 FY12 Audience Participation Polling Question
  • 23. Thank you! Bonnie Dean Robin Garrett Director, Business Dean, Continuing Development & Sales Education bonnie.dean@lonestar.edu robin.garrett@lonestar.edu www.lonestar.edu