project on whole pc hotel

1.  NASEER HAIDER BADAR–UL-ISLAM
 WAHID AHMAD NAQEEB ULLAH
 SHAHERYAR TAREEN DANISH NAEEM KHAN

3.  Over the year pearl continental hotel has gained reputation of
providing variety of foods in different restaurants managing
outside caterings.
 The Pearl Continental Hotel Lahore is a 5 Star Deluxe hotel
centrally located in the heart of Lahore and distance of 25 minutes
away from Allama Iqbal international Airport.
 Most of the surrounding hotels lag far behind pearl continental
hotel Lahore in standards because it has always been the choice
for budget meetings seminars symposium, conventions weddings
training courses corporate meetings and conferences.

4.  Pakistan Services Limited (“PSL”) was incorporated in 1958 as a public Limited
company and is quoted on Karachi Stock Exchange since 1964.
The primary business of PSL is hospitality. It initially operated under the
management of inter Continental Hotel however, when Hashoo Group acquired
PSL in 1985 it changed the name of the Hotels to Pearl Continental Hotels and
became the largest and oldest five star hotel chain of Pakistan.
IN October 1985 all the inter Continental hotels in Karachi, Rawalpindi,
Peshawar & Lahore became the Pearl Continental Hotels. Another pearl was
added to the chain in 1992 at Bhurban. Pearl Continental Hotels is the first
Pakistan chain which has achieved excellent international standards of services,
quality and product.

5. Rawalpindi
Lahore
Karachi
Peshawar
Gwadar
Bhurban
Muzaffarabad
Up coming in Multan and Mirpur.

6. “PC mission is to be the hotel recognized as the
leader in the industry in aspect. PC are committed
to train and develop all our staff members
allowing them to grow in their careers and provide
services and standards which exceed guest
expectations.”

7.  Customers services
 Training
 Profitability
 Growth Profile
 Compatibility
 Traditional Hospitability
 Environment of professional enhancement.

8.  Shopping Arcade : local souvenirs, general utilities,
traditional and contemporary Boutiques, jewelers shops,
footwear shops
• Authorized Money Changers
• Airport shuttle
• Travel Desk
• Car Rental
• 24 Hour Room Service
• Laundry/Dry Cleaning
• Baby Sitting.

9.  1360 Total employees
 1160 male employees.
 200 females employees
It’s only one hotel in
Pakistan that have
200 females
employees.

10.  607 Total rooms
 485 exclusively appointed bedrooms , includes 193 Standard rooms, 238
Atrium Deluxe rooms and 49 Luxurious Suites providing various levels
of guest comfort.
 All bedrooms of the hotel feature with electronic key system, safe
deposit boxes, International direct dialing, Data port, Satellite TV
Channels and Minibar. To make sure the guest safety and security, all
bedrooms are equipped with smoke detectors and water sprinklers.
 8 banquet halls.

11. More info and Facilities pc Lahore:
 Fourth best hotel in Pakistan and best hotel of Lahore.
 Only 5 star deluxe property in Lahore.
 607 guest rooms and suites, a 40,000 sq. ft. state of the art conference
center.
 The Pearl Continental Lahore can cater to any size of business and meet
your requirements. Service is at your finger tips with staff motivated to
serve to your perfection.
 Hotel is fully equipped with Wi-Fi Service system in the rooms as well
as the public areas.

12.  A sophisticated 24 hours business center facility caters to the business
travelers and Integrated Information and entertainment system in all
rooms.
 Additional security includes X-Ray Baggage machine, walk through
gates, road blocker with CCTV cameras. These are a few facilities you
will find only at Pearl Continental Lahore.
 In addition Executive Floors, a wide selection of Food and Beverages
outlets where Chinese Pakistanis Italian and Sushi cuisine are served.
 Therefore you have wonderful reasons why you should decide to stay
or conduct your business at Pearl Continental Lahore. It’s avg. per
night charges is ₨1300 - ₨2400.

13. ORGANIZATION CHARTORGANIZATION CHART
Pearl Continental Hotel, RawalPearl Continental Hotel, Lahore
GENERAL MANAGERGENERAL MANAGER
EXEC. ASST. MANAGER
EXEC. SECY
ROOM DIV. MGR DIR SALES H.R.MC.FDIR F&B C.E
EXECT. H.K
L.M
S.M
MGR M&C
PER.MGR
T.M
T.O. SUP
CRED .MGR
A/F&B M
BQT MGR
ACE HL&P
EXEC. CHEF
F.O.M
PUR .MGR
I.T.MGR
A.C.F
ACE R&MSECU.MGR

14.  They use all type of planning in order to run the
business they use:
 strategic
 tactical
 operational planning
 Contingency planning
 in which there is budgeting, forecasting, capital
expenses etc.

15.  They are democratic leaders they do not believe in
dictatorship they make a family environment there.
 From these types of leaders.
Autocratic Democratic Free rein

16. Non-Cash Incentives
INCENTIVES
Compensation
Creating a Fun Workplace

17. EXTERNAL ENVIREMENT FACTORS
PC HOTEL
Political Fact.
Social factor
ECONOMIC
Fact.
Technological Fact.

18.  Political:
PC faces the problem of business bound because of
government policies and run their business under these policies
if the VIP movements occurs they provided special protocol in
this process a lot of amount bears the pc.
 Economical:
The inflation rate is high, so people have money but the value
of money less and the middle class cannot afford only elite
class visit.

19. Social:
Pc has domestic business many branches of different cities. So they
balance the social factors according to every Province. Like Lahore
made food according to here people taste and so on.
Technological:
Pc provides the facilities our customers according to these needs
like room temperature depend upon weather and provided the air
booking or internet etc.

20.  Avari Lahore Hotel
 Hotel Ambassador Lahore
 Hotel One Downtown, Lahore
 Golden Tulip Amritsar

21. 1. Job analysis
2. Selection
3. Recruitment
4. Orientation
5. Training
6. Review benefits

25. Steps used for the training and development of employees at PEARL
CONTINENTAL HOTEL are as follows;
 They provide training their employees on the job and also off the job.
 In Pakistan very few organizations are able to provide trained workforce for
the hotel industry in accordance with international standards. The human
resource department of PEARL CONTINENTAL HOTEL has to recruit and
select the untrained candidates and train them according to their own needs.
 PC hotel also use different Training centers at locations like they send their
employees out of country for training.
 Safety training is also provided to the employee.

26. PC HOTEL USE OPERA SOFTWARE.
IT IS THE ONLY
HOTEL IN
PAKISTAN THAT IS
USING THIS
SOFTWARE

27. SWOT ANALYSIS

28. 1) They are the market Leader.
2) They have a strong backing from Hashoo Group.
3) They have a very strong and established network of hotels.
4) Their brand is well established and popular among customers.
5) PC management very much takes care about employees
training.
6) Strong IT infrastructure.

29. 1) They are still striving for 5 star hotel’s luxuries.
2) It involves a huge investment.
3) Some of our competitors give some luxurious facilities to their
guests.
4) Staff Politics and salaries

30. 1) They are the introducers of this concept (Privilege Club)so we
have a unique identity.
2) We will have great market share of this industry.
3) We have a great Image in the mind of the people.
4) We have discussable goodwill.
5) They deal in standardize and imported material.
6) There is significant development in tourism industry.

31. 1) They are the introducers so it is threat that whether we will be
popular or not.
2) They have great 3 of competitors like Aviary, Ambassador
which are growing.
3) People may ignore us and can join the competitors.

32. THANK YOU
REMEMBER US IN YOUR PRAYERS