SlideShare uma empresa Scribd logo
1 de 59
 
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
WHO  AM  I? I  AM HABIT
CONFUSED CUSTOMER 1 2 3 4 5 6 5 KIRON SHARMILI JURY
SERIOUS PHARMACY STAFF GOOD MOVIE ! DAY DREAMING! I TOO LIKE FILMS.
IHL PHARMACY
STEADY & ALERT HOD
WAITING FOR ORDER
READY TO SERVE
WELCOME (SOMETIMES POOR LIGHTING)
ELEGANT INFRASTRUCTURE
FULLY DEVOTED STAFF
WORK INSTRUCTIONS
H.O.D IN ACTION
SMILING AND MOTIVATING BOSS A M B U L A N C E R A D I O L O G Y R E C E P T I O N C.R.M&PHONES P A T H O L O G Y EPAB X V I P C U S T O M E R S S U P E R I O R S
VERY PUNCTUAL  IN  AS WELL AS  OUT
PLEASE DO NOT SLEEP
HOW TO IMPROVE YOUR RELATIONS SIX  IMPORTANT WORDS
I  ADMIT  I MADE  A  MISTAKE
5 IMPORTANT WORDS YOU DID A GOOD JOB
4 IMPORTANT WORDS WHAT  IS YOUR  OPINION?
3 IMPORTANT WORDS HOW ARE YOU?
2 IMPORTANT WORDS THANK YOU
1 IMPORTANT WORD WE
THE LEAST IMPORTANT WORD I
HOW MANY  BELIEVE IN GOD?
[object Object],[object Object],[object Object],ATITHI DEVO BHAVA
WHO IS A CUSTOMER? ,[object Object],[object Object]
CUSTOMER IS THE KING
[object Object],[object Object],[object Object],[object Object]
IN REAL LIFE WHO IS A CUSTOMER? ,[object Object]
[object Object],MAHATMA GANDHI
ALWAYS ,[object Object],[object Object],[object Object],[object Object]
5. ONE SHOULD ALWAYS BE WELL MANNERED. 6.ONE SHOULD ALWAYS BE HUMBLE,POLITE AND FLEXIBLE. 7.ONE SHOULD ALWAYS TRY TO BE CHEERFUL AND HUMOUROUS AMONG OTHERS. 8.ONE SHOULD ALWAYS BE COURTEOUS WHILE CONVERSING WITH OTHERS. 9.ONE SHOULD ALWAYS SHOW INTEREST WHEN OTHERS ARE SPEAKING. 10.ONE SHOULD ALWAYS SMILE .
NEVER 1.ONE SHOULD NEVER NUMBLE WHILE SPEAKING. 2.ONE SHOULD NEVER HESITATE TO PRAISE AND COMPLIMENT OTHERS WHILE COMMUNICATING. 3.ONE SHOULD NEVER USE A WORD IN HIS CONVERSATION WITHOUT UNDERSTANDING ITS MEANING. 4.ONE SHOULD NEVER ARGUE UNNECESSARILY. 5.ONE SHOULD NEVER GIVE SARCASTIC REMARKS OR USE SUPERFLUOUS WORDS IN HIS SPEECH. 6.ONE SHOULD NEVER BECOME OVER FAMILIAR OR SHOW OVER INTIMACY. 7.ONE SHOULD NEVER BE INSINCERE OR EGOIST. 8.ONE SHOULD NEVER LIE.
IMPORTANT MAGNETIC WORDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RESPECT YOURSELF ,[object Object],[object Object],[object Object],[object Object]
 
CHARACTERISTICS  OF  SERVICES ,[object Object],[object Object],[object Object],[object Object]
WINNING CUSTOMER CONFIDENCE BY QUALITY SERVICES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SOLVE LIFE EQUATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VICIOUS CIRCLE OF LIFE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TERRIBLE LIFESTYLE! ,[object Object],[object Object],[object Object]
CREATE THE ECHO OF LIFE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
YOUR PROMISE ,[object Object],[object Object],[object Object]
TODAY I WILL NOT HEAR ANYTHING BAD  . TODAY I WILL NOT SEE ANYTHING BAD .  TODAY I WILL NOT  TALK  ANYTHING BAD .
DAILY PLEDGE
 
 
 
 
 
SMILE  PLEASE
THAT'S  ALL THANK YOU

Mais conteúdo relacionado

Destaque

Training & Development (Train The Trainer ) Workshop
Training & Development (Train The Trainer ) WorkshopTraining & Development (Train The Trainer ) Workshop
Training & Development (Train The Trainer ) Workshop
Consultants for Business Leaders
 

Destaque (6)

Are you prepared for the impact of consumerization?
Are you prepared for the impact of consumerization?Are you prepared for the impact of consumerization?
Are you prepared for the impact of consumerization?
 
Developing Customer-Centric Strategies
Developing Customer-Centric StrategiesDeveloping Customer-Centric Strategies
Developing Customer-Centric Strategies
 
Customer Service handbook
Customer Service handbookCustomer Service handbook
Customer Service handbook
 
Training & Development (Train The Trainer ) Workshop
Training & Development (Train The Trainer ) WorkshopTraining & Development (Train The Trainer ) Workshop
Training & Development (Train The Trainer ) Workshop
 
Train the trainer Training
Train the trainer TrainingTrain the trainer Training
Train the trainer Training
 
Effective Corporate Trainer Skills PPT - Training and Development
Effective Corporate Trainer Skills PPT - Training and DevelopmentEffective Corporate Trainer Skills PPT - Training and Development
Effective Corporate Trainer Skills PPT - Training and Development
 

Semelhante a Handle customer with smile(final)

20080125 [Ab] How To Excel In Work 36s Rkm
20080125   [Ab]    How To Excel In Work   36s   Rkm20080125   [Ab]    How To Excel In Work   36s   Rkm
20080125 [Ab] How To Excel In Work 36s Rkm
viswanadham vangapally
 
Lessons from life as a dog
Lessons from life as a dogLessons from life as a dog
Lessons from life as a dog
Katie Delgado
 
United way jenn lim delivering happiness
United way jenn lim delivering happinessUnited way jenn lim delivering happiness
United way jenn lim delivering happiness
Delivering Happiness
 
Craft jenn lim delivering happiness
Craft jenn lim delivering happinessCraft jenn lim delivering happiness
Craft jenn lim delivering happiness
Delivering Happiness
 
Pulte jenn lim delivering happiness
Pulte jenn lim delivering happinessPulte jenn lim delivering happiness
Pulte jenn lim delivering happiness
Delivering Happiness
 

Semelhante a Handle customer with smile(final) (20)

20080125 [Ab] How To Excel In Work 36s Rkm
20080125   [Ab]    How To Excel In Work   36s   Rkm20080125   [Ab]    How To Excel In Work   36s   Rkm
20080125 [Ab] How To Excel In Work 36s Rkm
 
Provoke
ProvokeProvoke
Provoke
 
DH EPL public keynote oct2014
DH EPL public keynote  oct2014DH EPL public keynote  oct2014
DH EPL public keynote oct2014
 
Modals
ModalsModals
Modals
 
NAPHIA - Shereen Eltobgy -Delivering Happiness
NAPHIA - Shereen Eltobgy -Delivering HappinessNAPHIA - Shereen Eltobgy -Delivering Happiness
NAPHIA - Shereen Eltobgy -Delivering Happiness
 
Lessons from life as a dog
Lessons from life as a dogLessons from life as a dog
Lessons from life as a dog
 
Speechless Speech on Powerful Speaking & Happiness
Speechless Speech on Powerful Speaking & HappinessSpeechless Speech on Powerful Speaking & Happiness
Speechless Speech on Powerful Speaking & Happiness
 
20090527 Motivation For Better Performance In Workplaces for supporting sta...
20090527   Motivation For Better Performance In Workplaces for supporting sta...20090527   Motivation For Better Performance In Workplaces for supporting sta...
20090527 Motivation For Better Performance In Workplaces for supporting sta...
 
Zohed P.D Project
Zohed P.D ProjectZohed P.D Project
Zohed P.D Project
 
Nevada Chamber of Commerce Keynote - Sunny Grosso - Delivering Happiness
Nevada Chamber of Commerce Keynote - Sunny Grosso - Delivering Happiness Nevada Chamber of Commerce Keynote - Sunny Grosso - Delivering Happiness
Nevada Chamber of Commerce Keynote - Sunny Grosso - Delivering Happiness
 
Helzberg - Jenn Lim - Delivering Happiness
Helzberg - Jenn Lim - Delivering HappinessHelzberg - Jenn Lim - Delivering Happiness
Helzberg - Jenn Lim - Delivering Happiness
 
Hermitics presentation
Hermitics presentationHermitics presentation
Hermitics presentation
 
Happiness Vacationar - Jenn Lim - Delivering Happiness
Happiness Vacationar - Jenn Lim - Delivering HappinessHappiness Vacationar - Jenn Lim - Delivering Happiness
Happiness Vacationar - Jenn Lim - Delivering Happiness
 
United way jenn lim delivering happiness
United way jenn lim delivering happinessUnited way jenn lim delivering happiness
United way jenn lim delivering happiness
 
Business Mastery International - Sunny Grosso - Delivering Happiness
Business Mastery International - Sunny Grosso - Delivering HappinessBusiness Mastery International - Sunny Grosso - Delivering Happiness
Business Mastery International - Sunny Grosso - Delivering Happiness
 
20091126 Positive Attitude Spl. Edition For Hrd Inst.
20091126   Positive Attitude  Spl. Edition For Hrd Inst.20091126   Positive Attitude  Spl. Edition For Hrd Inst.
20091126 Positive Attitude Spl. Edition For Hrd Inst.
 
Craft jenn lim delivering happiness
Craft jenn lim delivering happinessCraft jenn lim delivering happiness
Craft jenn lim delivering happiness
 
Success versus failure
Success versus failureSuccess versus failure
Success versus failure
 
Business Storytelling & Social Media Workshops March 2011
Business Storytelling & Social Media Workshops March 2011Business Storytelling & Social Media Workshops March 2011
Business Storytelling & Social Media Workshops March 2011
 
Pulte jenn lim delivering happiness
Pulte jenn lim delivering happinessPulte jenn lim delivering happiness
Pulte jenn lim delivering happiness
 

Mais de Purushu Nambiar (13)

Hma seminar
Hma seminarHma seminar
Hma seminar
 
Charisma 1
Charisma 1Charisma 1
Charisma 1
 
Illusions
IllusionsIllusions
Illusions
 
Happy Thoughts
Happy ThoughtsHappy Thoughts
Happy Thoughts
 
Winner1
Winner1Winner1
Winner1
 
Welcome
WelcomeWelcome
Welcome
 
The eight habits of highly effective people
The eight  habits of highly effective peopleThe eight  habits of highly effective people
The eight habits of highly effective people
 
Reinventing hospitals for tomorrow
Reinventing hospitals for tomorrowReinventing hospitals for tomorrow
Reinventing hospitals for tomorrow
 
Hand hygiene
Hand hygieneHand hygiene
Hand hygiene
 
Ops mgt. ppt
Ops mgt. pptOps mgt. ppt
Ops mgt. ppt
 
Dating with customer
Dating with customerDating with customer
Dating with customer
 
Bottom of pyramid nambiar
Bottom of pyramid nambiarBottom of pyramid nambiar
Bottom of pyramid nambiar
 
Disruptive innovation
Disruptive innovationDisruptive innovation
Disruptive innovation
 

Último

Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
lizamodels9
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 

Último (20)

Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 

Handle customer with smile(final)